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Title: :  A Comparative study on SBI and HDFC in Ambala city
PaperId: :  5997
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 3 Issue 4 2017
DUI:    16.0415/IJARIIE-5997
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Baljinder KaurEternal University, Baru Sahib
Dr. Amandeep SinghEternal University, Baru Sahib

Abstract

Commerce and Management
SBI, HDFC, Customer Knowledge, Utilization, Challenges, E-Banking
Internet banking or e-banking is widely popular nowadays, and because of digitalization and demonetization e-banking has been the recent trend as it is easier to access to one’s accounts, no need to visit the branch. But unfortunately, many people are not aware of this amazing technology thus are not accessing e-banking. An empirical study was conducted on ‘Knowledge, Utilization and Challenges in E-banking services: A Comparative study on SBI and HDFC in Ambala city’ with the sample size of 200 (100 each) with the help of self-structured questionnaires and SPSS version 21.0 was used to analyze the data. Results revealed that more of the respondents were aware in SBI but the usage was more in HDFC. Further it was found that there was significant negative correlation between the educational qualification and the e-banking usage in HDFC moreover it was found that there was significant positive correlation between the age of the respondents and their knowledge about e-banking in HDFC. Study highlighted that there was only time saving factor which was the main purpose of using e-banking by the respondents of SBI with p-value (4.09) and in HDFC special offers was the main purpose of using e-banking by the respondents with mean of (3.79). Study highlighted that majority of the respondents were facing problem due to Lack of knowledge under HDFC with mean (3.43Respondents were also having security and privacy issues in HDFC with mean of (3.23) and in SBI respondents said they don’t find an ATM nearby when the want to have, with the mean of (3.09)

Citations

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IJARIIE Baljinder Kaur, and Dr. Amandeep Singh. "A Comparative study on SBI and HDFC in Ambala city" International Journal Of Advance Research And Innovative Ideas In Education Volume 3 Issue 4 2017 Page 2239-2249
MLA Baljinder Kaur, and Dr. Amandeep Singh. "A Comparative study on SBI and HDFC in Ambala city." International Journal Of Advance Research And Innovative Ideas In Education 3.4(2017) : 2239-2249.
APA Baljinder Kaur, & Dr. Amandeep Singh. (2017). A Comparative study on SBI and HDFC in Ambala city. International Journal Of Advance Research And Innovative Ideas In Education, 3(4), 2239-2249.
Chicago Baljinder Kaur, and Dr. Amandeep Singh. "A Comparative study on SBI and HDFC in Ambala city." International Journal Of Advance Research And Innovative Ideas In Education 3, no. 4 (2017) : 2239-2249.
Oxford Baljinder Kaur, and Dr. Amandeep Singh. 'A Comparative study on SBI and HDFC in Ambala city', International Journal Of Advance Research And Innovative Ideas In Education, vol. 3, no. 4, 2017, p. 2239-2249. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/A_Comparative_study_on_SBI_and_HDFC_in_Ambala_city_ijariie5997.pdf (Accessed : 05 December 2017).
Harvard Baljinder Kaur, and Dr. Amandeep Singh. (2017) 'A Comparative study on SBI and HDFC in Ambala city', International Journal Of Advance Research And Innovative Ideas In Education, 3(4), pp. 2239-2249IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/A_Comparative_study_on_SBI_and_HDFC_in_Ambala_city_ijariie5997.pdf (Accessed : 05 December 2017)
IEEE Baljinder Kaur, and Dr. Amandeep Singh, "A Comparative study on SBI and HDFC in Ambala city," International Journal Of Advance Research And Innovative Ideas In Education, vol. 3, no. 4, pp. 2239-2249, Jul-Aug 2017. [Online]. Available: http://ijariie.com/AdminUploadPdf/A_Comparative_study_on_SBI_and_HDFC_in_Ambala_city_ijariie5997.pdf [Accessed : 05 December 2017].
Turabian Baljinder Kaur, and Dr. Amandeep Singh. "A Comparative study on SBI and HDFC in Ambala city." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 3 number 4 (05 December 2017).
Vancouver Baljinder Kaur, and Dr. Amandeep Singh. A Comparative study on SBI and HDFC in Ambala city. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2017 [Cited : 05 December 2017]; 3(4) : 2239-2249. Available from: http://ijariie.com/AdminUploadPdf/A_Comparative_study_on_SBI_and_HDFC_in_Ambala_city_ijariie5997.pdf
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