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Title: :  GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN
PaperId: :  2756
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 2 Issue 3 2016
DUI:    16.0415/IJARIIE-2756
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Ilham Hassam F. MansourSchool of Management Studies, University of khartoum
Dalia M. E. DiabSchool of Management Studies , University of Khartoum, Sudan
Hesham E. MohammedAhmed bin Mohamed Military College, Doha
Abuzar M. A. EljellySchool of Management Studies, University of khartoum

Abstract

service quality
service quality, higher education, expectations, satisfaction, gap analysis, SERVQUAL, Sudan
This study aims to measure the expectations and perceptions of Postgraduate students towards service quality. This study uses the adapted and revised SERVQUAL conceptual model of service quality in conjunction with the SERVQUAL questionnaire to measure the expectations and perceptions of graduate programs (DBA and MBA programs) students at the School of management Studies, university of Khartoum, Sudan, towards the educational services they receive in their programs. Structured questionnaire was distributed to 300 students chosen at random within each program. a total of 205 completed and usable questionnaires were used in the analysis. The findings indicate that there were a significant negative difference gaps between the students' perceptions and expectations for the whole score of the service quality. The detailed findings and managerial implications of the study are discussed.

Citations

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IJARIIE Ilham Hassam F. Mansour, Dalia M. E. Diab, Hesham E. Mohammed, and Abuzar M. A. Eljelly. "GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN" International Journal Of Advance Research And Innovative Ideas In Education Volume 2 Issue 3 2016 Page 4328-4339
MLA Ilham Hassam F. Mansour, Dalia M. E. Diab, Hesham E. Mohammed, and Abuzar M. A. Eljelly. "GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN." International Journal Of Advance Research And Innovative Ideas In Education 2.3(2016) : 4328-4339.
APA Ilham Hassam F. Mansour, Dalia M. E. Diab, Hesham E. Mohammed, & Abuzar M. A. Eljelly. (2016). GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN. International Journal Of Advance Research And Innovative Ideas In Education, 2(3), 4328-4339.
Chicago Ilham Hassam F. Mansour, Dalia M. E. Diab, Hesham E. Mohammed, and Abuzar M. A. Eljelly. "GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN." International Journal Of Advance Research And Innovative Ideas In Education 2, no. 3 (2016) : 4328-4339.
Oxford Ilham Hassam F. Mansour, Dalia M. E. Diab, Hesham E. Mohammed, and Abuzar M. A. Eljelly. 'GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN', International Journal Of Advance Research And Innovative Ideas In Education, vol. 2, no. 3, 2016, p. 4328-4339. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/GRADUATE_STUDENTS__ASSESSMENT_OF_EDUCATIONAL__SERVICES_QUALITY_IN_SUDAN_IJARIIE2756.pdf (Accessed : ).
Harvard Ilham Hassam F. Mansour, Dalia M. E. Diab, Hesham E. Mohammed, and Abuzar M. A. Eljelly. (2016) 'GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN', International Journal Of Advance Research And Innovative Ideas In Education, 2(3), pp. 4328-4339IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/GRADUATE_STUDENTS__ASSESSMENT_OF_EDUCATIONAL__SERVICES_QUALITY_IN_SUDAN_IJARIIE2756.pdf (Accessed : )
IEEE Ilham Hassam F. Mansour, Dalia M. E. Diab, Hesham E. Mohammed, and Abuzar M. A. Eljelly, "GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN," International Journal Of Advance Research And Innovative Ideas In Education, vol. 2, no. 3, pp. 4328-4339, May-Jun 2016. [Online]. Available: http://ijariie.com/AdminUploadPdf/GRADUATE_STUDENTS__ASSESSMENT_OF_EDUCATIONAL__SERVICES_QUALITY_IN_SUDAN_IJARIIE2756.pdf [Accessed : ].
Turabian Ilham Hassam F. Mansour, Dalia M. E. Diab, Hesham E. Mohammed, and Abuzar M. A. Eljelly. "GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 2 number 3 ().
Vancouver Ilham Hassam F. Mansour, Dalia M. E. Diab, Hesham E. Mohammed, and Abuzar M. A. Eljelly. GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2016 [Cited : ]; 2(3) : 4328-4339. Available from: http://ijariie.com/AdminUploadPdf/GRADUATE_STUDENTS__ASSESSMENT_OF_EDUCATIONAL__SERVICES_QUALITY_IN_SUDAN_IJARIIE2756.pdf
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