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Title: :  A LITERATURE REVIEW: CUSTOMER SATISFACTION ON AIRLINE TWEETS USING MACHINE LEARNING
PaperId: :  13239
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 5 Issue 1 2019
DUI:    16.0415/IJARIIE-13239
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Pramod Kumar PandaSri Satya Sai University of Technology and Medical Sciences, Sehore, (M.P.), India
Dr. Jitendra SheetlaniSri Satya Sai University of Technology and Medical Sciences, Sehore, (M.P.), India

Abstract

Computer Engineering
Social Media, Customer satisfaction, Machine Learning, Sentiment Analysis, Tweets
Nowadays social media gains lots of popularity for expressing their views and for other services. Consumer sentiment analysis is a recent fad for social media related applications such as healthcare, crime, finance, travel, and academics. Twitter is one of the most prominent social networking platforms so far. Millions of users utilize Twitter to share their thoughts and views on various topics of interest every day resulting a huge amount of data. Sentiment Analysis is new way of machine learning to extract opinion orientation (positive, negative, neutral) from a text segment written for any product, organization and all other entities. In this research work, we present the review of literature related to the customer satisfaction on airline tweets using machine learning and also explaining the different machine learning approach which gives customer satisfaction for the social media (Tweets).

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IJARIIE Pramod Kumar Panda, and Dr. Jitendra Sheetlani. "A LITERATURE REVIEW: CUSTOMER SATISFACTION ON AIRLINE TWEETS USING MACHINE LEARNING" International Journal Of Advance Research And Innovative Ideas In Education Volume 5 Issue 1 2019 Page 896-904
MLA Pramod Kumar Panda, and Dr. Jitendra Sheetlani. "A LITERATURE REVIEW: CUSTOMER SATISFACTION ON AIRLINE TWEETS USING MACHINE LEARNING." International Journal Of Advance Research And Innovative Ideas In Education 5.1(2019) : 896-904.
APA Pramod Kumar Panda, & Dr. Jitendra Sheetlani. (2019). A LITERATURE REVIEW: CUSTOMER SATISFACTION ON AIRLINE TWEETS USING MACHINE LEARNING. International Journal Of Advance Research And Innovative Ideas In Education, 5(1), 896-904.
Chicago Pramod Kumar Panda, and Dr. Jitendra Sheetlani. "A LITERATURE REVIEW: CUSTOMER SATISFACTION ON AIRLINE TWEETS USING MACHINE LEARNING." International Journal Of Advance Research And Innovative Ideas In Education 5, no. 1 (2019) : 896-904.
Oxford Pramod Kumar Panda, and Dr. Jitendra Sheetlani. 'A LITERATURE REVIEW: CUSTOMER SATISFACTION ON AIRLINE TWEETS USING MACHINE LEARNING', International Journal Of Advance Research And Innovative Ideas In Education, vol. 5, no. 1, 2019, p. 896-904. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/A_LITERATURE_REVIEW__CUSTOMER_SATISFACTION_ON_AIRLINE_TWEETS_USING_MACHINE_LEARNING_ijariie13239.pdf (Accessed : 20 February 2021).
Harvard Pramod Kumar Panda, and Dr. Jitendra Sheetlani. (2019) 'A LITERATURE REVIEW: CUSTOMER SATISFACTION ON AIRLINE TWEETS USING MACHINE LEARNING', International Journal Of Advance Research And Innovative Ideas In Education, 5(1), pp. 896-904IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/A_LITERATURE_REVIEW__CUSTOMER_SATISFACTION_ON_AIRLINE_TWEETS_USING_MACHINE_LEARNING_ijariie13239.pdf (Accessed : 20 February 2021)
IEEE Pramod Kumar Panda, and Dr. Jitendra Sheetlani, "A LITERATURE REVIEW: CUSTOMER SATISFACTION ON AIRLINE TWEETS USING MACHINE LEARNING," International Journal Of Advance Research And Innovative Ideas In Education, vol. 5, no. 1, pp. 896-904, Jan-Feb 2019. [Online]. Available: http://ijariie.com/AdminUploadPdf/A_LITERATURE_REVIEW__CUSTOMER_SATISFACTION_ON_AIRLINE_TWEETS_USING_MACHINE_LEARNING_ijariie13239.pdf [Accessed : 20 February 2021].
Turabian Pramod Kumar Panda, and Dr. Jitendra Sheetlani. "A LITERATURE REVIEW: CUSTOMER SATISFACTION ON AIRLINE TWEETS USING MACHINE LEARNING." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 5 number 1 (20 February 2021).
Vancouver Pramod Kumar Panda, and Dr. Jitendra Sheetlani. A LITERATURE REVIEW: CUSTOMER SATISFACTION ON AIRLINE TWEETS USING MACHINE LEARNING. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2019 [Cited : 20 February 2021]; 5(1) : 896-904. Available from: http://ijariie.com/AdminUploadPdf/A_LITERATURE_REVIEW__CUSTOMER_SATISFACTION_ON_AIRLINE_TWEETS_USING_MACHINE_LEARNING_ijariie13239.pdf
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