Call for Papers:Vol.11 Issue.3

Submission
Last date		 28-Jun-2025
Acceptance Status In One Day
Paper Publish In Two Days
Submit ManuScript

News & Updates

Submit Article

Dear Authors, Article publish in our journal for Volume-11,Issue-3. For article submission on below link: Submit Manuscript


Join As Board

Dear Reviewer, You can join our Reviewer team without given any charges in our journal. Submit Details on below link: Join As Board


Paper Publication Charges

IJARIIE APP
Download Android App

For Authors

Archives

IJARIIE Board

Downloads

Android App

Download IJARIIE APP

Authors

Title: :  The Role of Information Technology in Improving the Quality of Banking Services at the Al-Jumhouria Bank – Madinah Branch, Sabratha
PaperId: :  25710
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 11 Issue 1 2025
DUI:    16.0415/IJARIIE-25710
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Essam Zaid Shoaib Al-Dabbashi Sabratha Higher Institute of Science and Technology
Haitham Daw Ammar AlfehrihSabratha Higher Institute of Science and Technology
Khaled Ahmed Omar AliSabratha Higher Institute of Science and Technology

Abstract

Digital Banking
Information Technology, Quality of Banking Services, Al-Jumhouria Bank, Sabratha, Digital Transformation, Customer Satisfaction
The Role of Information Technology in Improving the Quality of Banking Services at the Branches of Al-Jumhouria Bank in the City of Sabratha. The study aims to analyze the role of information technology in improving the quality of banking services provided at the branches of Al-Jumhouria Bank in the city of Sabratha, with a focus on the impact of technology on customer satisfaction and operational efficiency. The study relied on the descriptive-analytical approach, where data was collected through a questionnaire distributed to 40 employees and 40 customers from the branches of Al-Jumhouria Bank in Sabratha. The statistical program (SPSS) was used to analyze the data and test the hypotheses. The results showed an increase in the level of information technology usage in the bank, including hardware, software, communication networks, and human resources. Additionally, an increase in the level of banking service quality was recorded, particularly in the dimensions of tangibility, reliability, responsiveness, and trustworthiness. The results also revealed a statistically significant positive relationship between information technology and the quality of banking services, where 98.4% of the change in service quality is attributed to changes in the dimensions of information technology. The study confirms that information technology plays a pivotal role in improving the quality of banking services, enhancing operational efficiency and customer satisfaction. The results also showed that human resources and hardware are the most influential factors in improving quality.

Citations

Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.

IJARIIE Essam Zaid Shoaib Al-Dabbashi , Haitham Daw Ammar Alfehrih, and Khaled Ahmed Omar Ali. "The Role of Information Technology in Improving the Quality of Banking Services at the Al-Jumhouria Bank – Madinah Branch, Sabratha" International Journal Of Advance Research And Innovative Ideas In Education Volume 11 Issue 1 2025 Page 824-854
MLA Essam Zaid Shoaib Al-Dabbashi , Haitham Daw Ammar Alfehrih, and Khaled Ahmed Omar Ali. "The Role of Information Technology in Improving the Quality of Banking Services at the Al-Jumhouria Bank – Madinah Branch, Sabratha." International Journal Of Advance Research And Innovative Ideas In Education 11.1(2025) : 824-854.
APA Essam Zaid Shoaib Al-Dabbashi , Haitham Daw Ammar Alfehrih, & Khaled Ahmed Omar Ali. (2025). The Role of Information Technology in Improving the Quality of Banking Services at the Al-Jumhouria Bank – Madinah Branch, Sabratha. International Journal Of Advance Research And Innovative Ideas In Education, 11(1), 824-854.
Chicago Essam Zaid Shoaib Al-Dabbashi , Haitham Daw Ammar Alfehrih, and Khaled Ahmed Omar Ali. "The Role of Information Technology in Improving the Quality of Banking Services at the Al-Jumhouria Bank – Madinah Branch, Sabratha." International Journal Of Advance Research And Innovative Ideas In Education 11, no. 1 (2025) : 824-854.
Oxford Essam Zaid Shoaib Al-Dabbashi , Haitham Daw Ammar Alfehrih, and Khaled Ahmed Omar Ali. 'The Role of Information Technology in Improving the Quality of Banking Services at the Al-Jumhouria Bank – Madinah Branch, Sabratha', International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 1, 2025, p. 824-854. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/The_Role_of_Information_Technology_in_Improving_the_Quality_of_Banking_Services_at_the_Al_Jumhouria_Bank_–_Madinah_Branch__Sabratha_ijariie25710.pdf (Accessed : 04 February 2025).
Harvard Essam Zaid Shoaib Al-Dabbashi , Haitham Daw Ammar Alfehrih, and Khaled Ahmed Omar Ali. (2025) 'The Role of Information Technology in Improving the Quality of Banking Services at the Al-Jumhouria Bank – Madinah Branch, Sabratha', International Journal Of Advance Research And Innovative Ideas In Education, 11(1), pp. 824-854IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/The_Role_of_Information_Technology_in_Improving_the_Quality_of_Banking_Services_at_the_Al_Jumhouria_Bank_–_Madinah_Branch__Sabratha_ijariie25710.pdf (Accessed : 04 February 2025)
IEEE Essam Zaid Shoaib Al-Dabbashi , Haitham Daw Ammar Alfehrih, and Khaled Ahmed Omar Ali, "The Role of Information Technology in Improving the Quality of Banking Services at the Al-Jumhouria Bank – Madinah Branch, Sabratha," International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 1, pp. 824-854, Jan-Feb 2025. [Online]. Available: http://ijariie.com/AdminUploadPdf/The_Role_of_Information_Technology_in_Improving_the_Quality_of_Banking_Services_at_the_Al_Jumhouria_Bank_–_Madinah_Branch__Sabratha_ijariie25710.pdf [Accessed : 04 February 2025].
Turabian Essam Zaid Shoaib Al-Dabbashi , Haitham Daw Ammar Alfehrih, and Khaled Ahmed Omar Ali. "The Role of Information Technology in Improving the Quality of Banking Services at the Al-Jumhouria Bank – Madinah Branch, Sabratha." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 11 number 1 (04 February 2025).
Vancouver Essam Zaid Shoaib Al-Dabbashi , Haitham Daw Ammar Alfehrih, and Khaled Ahmed Omar Ali. The Role of Information Technology in Improving the Quality of Banking Services at the Al-Jumhouria Bank – Madinah Branch, Sabratha. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2025 [Cited : 04 February 2025]; 11(1) : 824-854. Available from: http://ijariie.com/AdminUploadPdf/The_Role_of_Information_Technology_in_Improving_the_Quality_of_Banking_Services_at_the_Al_Jumhouria_Bank_–_Madinah_Branch__Sabratha_ijariie25710.pdf
BibTex EndNote RefMan RefWorks

Number Of Downloads


Last download on 2/4/2025 4:52:28 AM

Save in Google Drive

Similar-Paper

TitleArea of ResearchAuther NameAction
DEEP ADAPTIVE FEATURE FUSION FOR ORIGIN DESTINATION PASSENGER FLOW FORECASTING IN MASS EVENTSInformation TechnologyBHUKYA RAJAKUMAR Download
REAL TIME EMERGENCY VEHICLE DETECTION USING MACHINE LEARNINGComputer Science and EngineeringAravinthkumar A Download
COLLEGIUMBOT: AN AI-DRIVEN CHATBOT FOR ENHANCING STUDENT ENGAGEMENT AND CAMPUS LIFE THROUGH VOICE-BASED INTERACTIONInformation TechnologySIVASANKAR CHITTOOR Download
AUTOMATED VIDEO TEXT EXTRACTION AND SUMMARIZATION SYSTEM USING LSTM NETWORKSInformation TechnologyT SUNDARARAJULU Download
BLOOD GROUP DETECTION USING FINGERPRINTInformation TechnologyN ANITHA Download
SOLAR RADIATION PREDICTION USING MACHINE LEARNINGInformation TechnologyM RAM KUMAR Download
DEFENDING AGAINST POISONING ATTACKS IN FEDERATED LEARNING WITH BLOCKCHAININFORMATION TECHNOLOGYT.SUNDARARAJULU. Download
DEEP CONVOLUTIONAL NEURAL NETWORK FOR ROBUST DETECTION OF OBJECT-BASED FORGERIES IN ADVANCED VIDEOINFORMATION TECHNOLOGYD.VISWASAHITYA Download
SMART CAR PRICE PREDICTOR USING MACHINE LEARNINGINFORMATION TECHNOLOGYS.JASMIN Download
SUPERVISED LEARNING MODEL INSIGHTS AND EVALUATIONInformation TechnologyB. RAJA KUMAR Download
Enhancing Forensic Data Protection: A Robust Storage Framework with Verified Access and Intelligent Key-Based EncryptionComputer Science EngineeringN ANITHA Download
PREDICTING NEONATAL CARDIAC ARREST IN THE CICU: A STATISTICAL MACHINE LEARNING APPROACH FOR EARLY INTERVENTIONINFORMATION TECHNOLOGYD Viswasahithya Download
AI DRIVEN CROP DISEASE PREDICTION BTech Information TechnologyRhishub Kamalakar Gawade Download
Real-time driver's drowsiness detection using MlInformation Technology and MLKiran parasram shelke Download
The Role of Information Technology in Improving the Quality of Banking Services at the Al-Jumhouria Bank – Madinah Branch, SabrathaDigital BankingEssam Zaid Shoaib Al-Dabbashi Download
12