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Title: :  Impact of customer service expectations based on gender
PaperId: :  25847
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 11 Issue 1 2025
DUI:    16.0415/IJARIIE-25847
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Roshan Lal JosephSt Josephs University

Abstract

Marketing and Customer Relationship Management
Customer Service, Gender Differences, Consumer Behaviour, Service expectations
Customer satisfaction is a critical factor in business success, influenced not only by product quality but also by customer service. This study explores gender-based differences in customer service expectations and perceptions, analysing how men and women react differently to service quality, response time, product options, and communication styles. Through primary data collection via surveys, the research identifies key behavioural tendencies such as men preferring efficiency and directness, while women value flexibility and detailed options. The findings highlight the importance of tailored customer service strategies to enhance satisfaction and brand loyalty while addressing gender biases in service delivery.

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IJARIIE Roshan Lal Joseph. "Impact of customer service expectations based on gender" International Journal Of Advance Research And Innovative Ideas In Education Volume 11 Issue 1 2025 Page 1672-1679
MLA Roshan Lal Joseph. "Impact of customer service expectations based on gender." International Journal Of Advance Research And Innovative Ideas In Education 11.1(2025) : 1672-1679.
APA Roshan Lal Joseph. (2025). Impact of customer service expectations based on gender. International Journal Of Advance Research And Innovative Ideas In Education, 11(1), 1672-1679.
Chicago Roshan Lal Joseph. "Impact of customer service expectations based on gender." International Journal Of Advance Research And Innovative Ideas In Education 11, no. 1 (2025) : 1672-1679.
Oxford Roshan Lal Joseph. 'Impact of customer service expectations based on gender', International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 1, 2025, p. 1672-1679. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/Impact_of_customer_service_expectations_based_on_gender_ijariie25847.pdf (Accessed : ).
Harvard Roshan Lal Joseph. (2025) 'Impact of customer service expectations based on gender', International Journal Of Advance Research And Innovative Ideas In Education, 11(1), pp. 1672-1679IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/Impact_of_customer_service_expectations_based_on_gender_ijariie25847.pdf (Accessed : )
IEEE Roshan Lal Joseph, "Impact of customer service expectations based on gender," International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 1, pp. 1672-1679, Jan-Feb 2025. [Online]. Available: http://ijariie.com/AdminUploadPdf/Impact_of_customer_service_expectations_based_on_gender_ijariie25847.pdf [Accessed : ].
Turabian Roshan Lal Joseph. "Impact of customer service expectations based on gender." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 11 number 1 ().
Vancouver Roshan Lal Joseph. Impact of customer service expectations based on gender. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2025 [Cited : ]; 11(1) : 1672-1679. Available from: http://ijariie.com/AdminUploadPdf/Impact_of_customer_service_expectations_based_on_gender_ijariie25847.pdf
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