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Title: :  THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL
PaperId: :  25912
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 11 Issue 2 2025
DUI:    16.0415/IJARIIE-25912
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Mohammed Ashif Skumaraguru school of business
Dr.Syamsundar.Pkumaraguru school of business

Abstract

management
Servqual, Quality Dimensions, Tangibility, Reliability, Responsiveness, Assurance, Service Efficiency, Healthcare.
This study explores patient perceptions of healthcare service quality at Private Hospital, Coimbatore, using the SERVQUAL model, which evaluates five key dimensions: tangibility, reliability, responsiveness, assurance, and empathy. The primary objective is to understand how patients perceive service quality, identify gaps between their expectations and actual experiences, and suggest improvements. The findings indicate strengths in assurance and empathy, reflecting trust in medical expertise and interpersonal care, but reveal gaps in tangibility, particularly in facility modernization and waiting area comfort. Reliability and responsiveness are also assessed to determine the hospital’s effectiveness in delivering timely and consistent care. To enhance patient satisfaction and loyalty, the study recommends infrastructure upgrades and improved service efficiency to better align with patient needs.

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IJARIIE Mohammed Ashif S, and Dr.Syamsundar.P. "THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL" International Journal Of Advance Research And Innovative Ideas In Education Volume 11 Issue 2 2025 Page 345-350
MLA Mohammed Ashif S, and Dr.Syamsundar.P. "THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL." International Journal Of Advance Research And Innovative Ideas In Education 11.2(2025) : 345-350.
APA Mohammed Ashif S, & Dr.Syamsundar.P. (2025). THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL. International Journal Of Advance Research And Innovative Ideas In Education, 11(2), 345-350.
Chicago Mohammed Ashif S, and Dr.Syamsundar.P. "THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL." International Journal Of Advance Research And Innovative Ideas In Education 11, no. 2 (2025) : 345-350.
Oxford Mohammed Ashif S, and Dr.Syamsundar.P. 'THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL', International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 2, 2025, p. 345-350. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/THE_SERVICE_PROVIDED_BY_PRIVATE_HOSPITAL_USING_SERVQUAL_MODEL_ijariie25912.pdf (Accessed : ).
Harvard Mohammed Ashif S, and Dr.Syamsundar.P. (2025) 'THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL', International Journal Of Advance Research And Innovative Ideas In Education, 11(2), pp. 345-350IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/THE_SERVICE_PROVIDED_BY_PRIVATE_HOSPITAL_USING_SERVQUAL_MODEL_ijariie25912.pdf (Accessed : )
IEEE Mohammed Ashif S, and Dr.Syamsundar.P, "THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL," International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 2, pp. 345-350, Mar-App 2025. [Online]. Available: http://ijariie.com/AdminUploadPdf/THE_SERVICE_PROVIDED_BY_PRIVATE_HOSPITAL_USING_SERVQUAL_MODEL_ijariie25912.pdf [Accessed : ].
Turabian Mohammed Ashif S, and Dr.Syamsundar.P. "THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 11 number 2 ().
Vancouver Mohammed Ashif S, and Dr.Syamsundar.P. THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2025 [Cited : ]; 11(2) : 345-350. Available from: http://ijariie.com/AdminUploadPdf/THE_SERVICE_PROVIDED_BY_PRIVATE_HOSPITAL_USING_SERVQUAL_MODEL_ijariie25912.pdf
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