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Title: :  Impact of Customer Reviews on E-commerce Quality Management
PaperId: :  25932
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 9 Issue 1 2023
DUI:    16.0415/IJARIIE-25932
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Saurav KarKalinga University, Raipur, Chhattisgarh, India

Abstract

MANAGEMENT
Customer Reviews, E-commerce, Quality Management, Customer Feedback, Continuous Improvement, Product Quality, Reputation Management.
The evolution of e-commerce has led to an increasingly customer-centric marketplace, where customer reviews play a pivotal role in shaping the reputation and performance of online businesses. This paper investigates the impact of customer reviews on e-commerce quality management (QM) systems. It highlights how customer feedback influences decision-making processes, product quality perception, and overall business practices. Using a mixed-methods approach, including quantitative analysis of customer review data and qualitative interviews with e-commerce managers, this study aims to provide insights into the integration of customer reviews into quality management strategies. The findings underscore the importance of leveraging customer feedback as a tool for continuous improvement and competitive advantage in the e-commerce domain.

Citations

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IJARIIE Saurav Kar. "Impact of Customer Reviews on E-commerce Quality Management" International Journal Of Advance Research And Innovative Ideas In Education Volume 9 Issue 1 2023 Page 1947-1954
MLA Saurav Kar. "Impact of Customer Reviews on E-commerce Quality Management." International Journal Of Advance Research And Innovative Ideas In Education 9.1(2023) : 1947-1954.
APA Saurav Kar. (2023). Impact of Customer Reviews on E-commerce Quality Management. International Journal Of Advance Research And Innovative Ideas In Education, 9(1), 1947-1954.
Chicago Saurav Kar. "Impact of Customer Reviews on E-commerce Quality Management." International Journal Of Advance Research And Innovative Ideas In Education 9, no. 1 (2023) : 1947-1954.
Oxford Saurav Kar. 'Impact of Customer Reviews on E-commerce Quality Management', International Journal Of Advance Research And Innovative Ideas In Education, vol. 9, no. 1, 2023, p. 1947-1954. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/Impact_of_Customer_Reviews_on_E_commerce_Quality_Management_ijariie25932.pdf (Accessed : 04 April 2025).
Harvard Saurav Kar. (2023) 'Impact of Customer Reviews on E-commerce Quality Management', International Journal Of Advance Research And Innovative Ideas In Education, 9(1), pp. 1947-1954IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/Impact_of_Customer_Reviews_on_E_commerce_Quality_Management_ijariie25932.pdf (Accessed : 04 April 2025)
IEEE Saurav Kar, "Impact of Customer Reviews on E-commerce Quality Management," International Journal Of Advance Research And Innovative Ideas In Education, vol. 9, no. 1, pp. 1947-1954, Jan-Feb 2023. [Online]. Available: http://ijariie.com/AdminUploadPdf/Impact_of_Customer_Reviews_on_E_commerce_Quality_Management_ijariie25932.pdf [Accessed : 04 April 2025].
Turabian Saurav Kar. "Impact of Customer Reviews on E-commerce Quality Management." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 9 number 1 (04 April 2025).
Vancouver Saurav Kar. Impact of Customer Reviews on E-commerce Quality Management. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2023 [Cited : 04 April 2025]; 9(1) : 1947-1954. Available from: http://ijariie.com/AdminUploadPdf/Impact_of_Customer_Reviews_on_E_commerce_Quality_Management_ijariie25932.pdf
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