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Title: :  A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM
PaperId: :  26034
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 11 Issue 2 2025
DUI:    16.0415/IJARIIE-26034
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Dr. V.M. Tharaka Rani. Dr. N.G.P ARTS AND SCIENCE COLLEGE
Dr. C. Eahambaram. Dr. N.G.P ARTS AND SCIENCE COLLEGE
Ms. Poornika.EDr. N.G.P ARTS AND SCIENCE COLLEGE
Ms. Monisha.PDr. N.G.P ARTS AND SCIENCE COLLEGE

Abstract

Marketing
Service Quality, Outpatient Perception, Patient Satisfaction, KMCH Hospital, Healthcare Services
Service quality in the healthcare sector plays a crucial role in patient satisfaction and overall hospital performance. This study aims to assess the perception of outpatients regarding the service quality of KMCH Hospital in Kovilpalayam. The research focuses on various dimensions of service quality, including reliability, responsiveness, assurance, empathy, and tangibles. A structured questionnaire was used to collect data from outpatients visiting the hospital, and the responses were analysed to evaluate their level of satisfaction. The findings indicate that while KMCH Hospital performs well in certain aspects, such as infrastructure and medical expertise, there are areas requiring improvement, particularly in waiting time and personalized patient care. The study provides insights that can help hospital management enhance service quality and improve patient experience.

Citations

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IJARIIE Dr. V.M. Tharaka Rani. , Dr. C. Eahambaram. , Ms. Poornika.E, and Ms. Monisha.P. "A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM" International Journal Of Advance Research And Innovative Ideas In Education Volume 11 Issue 2 2025 Page 911-915
MLA Dr. V.M. Tharaka Rani. , Dr. C. Eahambaram. , Ms. Poornika.E, and Ms. Monisha.P. "A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM." International Journal Of Advance Research And Innovative Ideas In Education 11.2(2025) : 911-915.
APA Dr. V.M. Tharaka Rani. , Dr. C. Eahambaram. , Ms. Poornika.E, & Ms. Monisha.P. (2025). A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM. International Journal Of Advance Research And Innovative Ideas In Education, 11(2), 911-915.
Chicago Dr. V.M. Tharaka Rani. , Dr. C. Eahambaram. , Ms. Poornika.E, and Ms. Monisha.P. "A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM." International Journal Of Advance Research And Innovative Ideas In Education 11, no. 2 (2025) : 911-915.
Oxford Dr. V.M. Tharaka Rani. , Dr. C. Eahambaram. , Ms. Poornika.E, and Ms. Monisha.P. 'A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM', International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 2, 2025, p. 911-915. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/A_STUDY_ON_OUTPATIENT_PERCEPTION_TOWARDS_SERVICE_QUALITY_OF_KMCH_HOSPITAL_IN_KOVILPALAYAM_ijariie26034.pdf (Accessed : 30 March 2025).
Harvard Dr. V.M. Tharaka Rani. , Dr. C. Eahambaram. , Ms. Poornika.E, and Ms. Monisha.P. (2025) 'A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM', International Journal Of Advance Research And Innovative Ideas In Education, 11(2), pp. 911-915IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/A_STUDY_ON_OUTPATIENT_PERCEPTION_TOWARDS_SERVICE_QUALITY_OF_KMCH_HOSPITAL_IN_KOVILPALAYAM_ijariie26034.pdf (Accessed : 30 March 2025)
IEEE Dr. V.M. Tharaka Rani. , Dr. C. Eahambaram. , Ms. Poornika.E, and Ms. Monisha.P, "A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM," International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 2, pp. 911-915, Mar-App 2025. [Online]. Available: http://ijariie.com/AdminUploadPdf/A_STUDY_ON_OUTPATIENT_PERCEPTION_TOWARDS_SERVICE_QUALITY_OF_KMCH_HOSPITAL_IN_KOVILPALAYAM_ijariie26034.pdf [Accessed : 30 March 2025].
Turabian Dr. V.M. Tharaka Rani. , Dr. C. Eahambaram. , Ms. Poornika.E, and Ms. Monisha.P. "A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 11 number 2 (30 March 2025).
Vancouver Dr. V.M. Tharaka Rani. , Dr. C. Eahambaram. , Ms. Poornika.E, and Ms. Monisha.P. A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2025 [Cited : 30 March 2025]; 11(2) : 911-915. Available from: http://ijariie.com/AdminUploadPdf/A_STUDY_ON_OUTPATIENT_PERCEPTION_TOWARDS_SERVICE_QUALITY_OF_KMCH_HOSPITAL_IN_KOVILPALAYAM_ijariie26034.pdf
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