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Title: :  Service Quality and Patient Satisfaction in Outpatient Department Insights for Improved Care Delivery
PaperId: :  26617
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 11 Issue 3 2025
DUI:    16.0415/IJARIIE-26617
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Lerma Suleta Garcia Urdaneta City University
Alyssa Ashley DiegoUrdaneta City University

Abstract

Nursing
satisfaction, patient, strategy, outpatient, healthcare,
This study aims to identify key factors influencing service quality and patient satisfaction in the outpatient department to enhance care delivery. Effective healthcare services rely heavily on maintaining high service quality, particularly in outpatient settings where patient interactions are brief yet impactful. This study was conducted in selected hospitals in the 6th district of Pangasinan, Philippines, using a descriptive quantitative approach. Data were collected through structured questionnaires, assessing dimensions such as waiting time, facility cleanliness, staff communication, and accessibility. The findings revealed that patients reported the highest satisfaction in areas where staff provided clear explanations, facilities were well-maintained, and waiting times were effectively managed. However, significant differences in satisfaction levels were observed based on gender, highlighting the need for personalized care approaches. The study emphasizes the importance of patient-centered care that prioritizes efficient service delivery, empathy, and effective communication. This research serves as a foundation for implementing strategies that enhance healthcare delivery, promote high-quality services, and ultimately contribute to better patient well-being and community health.

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IJARIIE Lerma Suleta Garcia , and Alyssa Ashley Diego. "Service Quality and Patient Satisfaction in Outpatient Department Insights for Improved Care Delivery" International Journal Of Advance Research And Innovative Ideas In Education Volume 11 Issue 3 2025 Page 1416-1424
MLA Lerma Suleta Garcia , and Alyssa Ashley Diego. "Service Quality and Patient Satisfaction in Outpatient Department Insights for Improved Care Delivery." International Journal Of Advance Research And Innovative Ideas In Education 11.3(2025) : 1416-1424.
APA Lerma Suleta Garcia , & Alyssa Ashley Diego. (2025). Service Quality and Patient Satisfaction in Outpatient Department Insights for Improved Care Delivery. International Journal Of Advance Research And Innovative Ideas In Education, 11(3), 1416-1424.
Chicago Lerma Suleta Garcia , and Alyssa Ashley Diego. "Service Quality and Patient Satisfaction in Outpatient Department Insights for Improved Care Delivery." International Journal Of Advance Research And Innovative Ideas In Education 11, no. 3 (2025) : 1416-1424.
Oxford Lerma Suleta Garcia , and Alyssa Ashley Diego. 'Service Quality and Patient Satisfaction in Outpatient Department Insights for Improved Care Delivery', International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 3, 2025, p. 1416-1424. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/Service_Quality_and_Patient_Satisfaction_in_Outpatient_Department_Insights_for_Improved_Care_Delivery_ijariie26617.pdf (Accessed : ).
Harvard Lerma Suleta Garcia , and Alyssa Ashley Diego. (2025) 'Service Quality and Patient Satisfaction in Outpatient Department Insights for Improved Care Delivery', International Journal Of Advance Research And Innovative Ideas In Education, 11(3), pp. 1416-1424IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/Service_Quality_and_Patient_Satisfaction_in_Outpatient_Department_Insights_for_Improved_Care_Delivery_ijariie26617.pdf (Accessed : )
IEEE Lerma Suleta Garcia , and Alyssa Ashley Diego, "Service Quality and Patient Satisfaction in Outpatient Department Insights for Improved Care Delivery," International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 3, pp. 1416-1424, May-Jun 2025. [Online]. Available: http://ijariie.com/AdminUploadPdf/Service_Quality_and_Patient_Satisfaction_in_Outpatient_Department_Insights_for_Improved_Care_Delivery_ijariie26617.pdf [Accessed : ].
Turabian Lerma Suleta Garcia , and Alyssa Ashley Diego. "Service Quality and Patient Satisfaction in Outpatient Department Insights for Improved Care Delivery." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 11 number 3 ().
Vancouver Lerma Suleta Garcia , and Alyssa Ashley Diego. Service Quality and Patient Satisfaction in Outpatient Department Insights for Improved Care Delivery. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2025 [Cited : ]; 11(3) : 1416-1424. Available from: http://ijariie.com/AdminUploadPdf/Service_Quality_and_Patient_Satisfaction_in_Outpatient_Department_Insights_for_Improved_Care_Delivery_ijariie26617.pdf
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