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Title: :  CONSUMER AWARENESS AND IMPLEMENTATION OF EPIRA LAW OF 2001 AMONG THE ELECTRIC COOPERATIVES IN SURIGAO DEL SUR
PaperId: :  26820
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 11 Issue 3 2025
DUI:    16.0415/IJARIIE-26820
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Monna M. TalipNorth Eastern Mindanao State University
Rizza Mae C. Azarcon, DBANorth Eastern Mindanao State University

Abstract

Business Management
consumer awareness, EPIRA implementation, billing transparency, electric cooperatives, electricity affordability
In a time when energy consumption increasingly affected household budgets and economic stability, understanding consumer awareness and engagement with electricity billing became crucial to the success of energy sector reforms like the EPIRA Law of 2001. This study assessed consumer awareness of billing structures among electric cooperatives in Surigao del Sur and evaluated their perception of EPIRA’s implementation since its enactment. EPIRA aimed to ensure fair pricing, service reliability, and transparency through standardized billing formats that clearly presented charges and payment details.Findings from 370 residential consumers revealed a strong awareness of practical billing components such as due dates, disconnection policies, and payment options, which directly influenced payment behavior and service continuity. However, awareness of more technical components like unbundled charges for generation, transmission, and distribution remained limited. This emphasized the need for improved educational initiatives for consumers. Consumers generally perceived EPIRA’s implementation as moderately successful, noting improvements in service reliability and quality. Yet, electricity affordability remained a persistent concern, suggesting that while billing transparency promoted engagement, it was not enough to address cost-related issues. Notably, awareness of practical billing aspects positively influenced perceptions of service quality, whereas technical awareness did not significantly affect affordability perceptions. To fully realize EPIRA’s goals, utility providers must simplify billing formats and enhance educational efforts. These steps, along with broader policy measures such as promoting competition, ensuring access to affordable energy sources, and reviewing tax-related cost components, are essential not only to building consumer trust and supporting informed electricity use but also to addressing long-standing concerns about affordability.

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IJARIIE Monna M. Talip, and Rizza Mae C. Azarcon, DBA. "CONSUMER AWARENESS AND IMPLEMENTATION OF EPIRA LAW OF 2001 AMONG THE ELECTRIC COOPERATIVES IN SURIGAO DEL SUR" International Journal Of Advance Research And Innovative Ideas In Education Volume 11 Issue 3 2025 Page 2778-2784
MLA Monna M. Talip, and Rizza Mae C. Azarcon, DBA. "CONSUMER AWARENESS AND IMPLEMENTATION OF EPIRA LAW OF 2001 AMONG THE ELECTRIC COOPERATIVES IN SURIGAO DEL SUR." International Journal Of Advance Research And Innovative Ideas In Education 11.3(2025) : 2778-2784.
APA Monna M. Talip, & Rizza Mae C. Azarcon, DBA. (2025). CONSUMER AWARENESS AND IMPLEMENTATION OF EPIRA LAW OF 2001 AMONG THE ELECTRIC COOPERATIVES IN SURIGAO DEL SUR. International Journal Of Advance Research And Innovative Ideas In Education, 11(3), 2778-2784.
Chicago Monna M. Talip, and Rizza Mae C. Azarcon, DBA. "CONSUMER AWARENESS AND IMPLEMENTATION OF EPIRA LAW OF 2001 AMONG THE ELECTRIC COOPERATIVES IN SURIGAO DEL SUR." International Journal Of Advance Research And Innovative Ideas In Education 11, no. 3 (2025) : 2778-2784.
Oxford Monna M. Talip, and Rizza Mae C. Azarcon, DBA. 'CONSUMER AWARENESS AND IMPLEMENTATION OF EPIRA LAW OF 2001 AMONG THE ELECTRIC COOPERATIVES IN SURIGAO DEL SUR', International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 3, 2025, p. 2778-2784. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/CONSUMER_AWARENESS_AND_IMPLEMENTATION_OF_EPIRA_LAW_OF_2001_AMONG_THE_ELECTRIC_COOPERATIVES_IN_SURIGAO_DEL_SUR_ijariie26820.pdf (Accessed : 08 June 2025).
Harvard Monna M. Talip, and Rizza Mae C. Azarcon, DBA. (2025) 'CONSUMER AWARENESS AND IMPLEMENTATION OF EPIRA LAW OF 2001 AMONG THE ELECTRIC COOPERATIVES IN SURIGAO DEL SUR', International Journal Of Advance Research And Innovative Ideas In Education, 11(3), pp. 2778-2784IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/CONSUMER_AWARENESS_AND_IMPLEMENTATION_OF_EPIRA_LAW_OF_2001_AMONG_THE_ELECTRIC_COOPERATIVES_IN_SURIGAO_DEL_SUR_ijariie26820.pdf (Accessed : 08 June 2025)
IEEE Monna M. Talip, and Rizza Mae C. Azarcon, DBA, "CONSUMER AWARENESS AND IMPLEMENTATION OF EPIRA LAW OF 2001 AMONG THE ELECTRIC COOPERATIVES IN SURIGAO DEL SUR," International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 3, pp. 2778-2784, May-Jun 2025. [Online]. Available: http://ijariie.com/AdminUploadPdf/CONSUMER_AWARENESS_AND_IMPLEMENTATION_OF_EPIRA_LAW_OF_2001_AMONG_THE_ELECTRIC_COOPERATIVES_IN_SURIGAO_DEL_SUR_ijariie26820.pdf [Accessed : 08 June 2025].
Turabian Monna M. Talip, and Rizza Mae C. Azarcon, DBA. "CONSUMER AWARENESS AND IMPLEMENTATION OF EPIRA LAW OF 2001 AMONG THE ELECTRIC COOPERATIVES IN SURIGAO DEL SUR." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 11 number 3 (08 June 2025).
Vancouver Monna M. Talip, and Rizza Mae C. Azarcon, DBA. CONSUMER AWARENESS AND IMPLEMENTATION OF EPIRA LAW OF 2001 AMONG THE ELECTRIC COOPERATIVES IN SURIGAO DEL SUR. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2025 [Cited : 08 June 2025]; 11(3) : 2778-2784. Available from: http://ijariie.com/AdminUploadPdf/CONSUMER_AWARENESS_AND_IMPLEMENTATION_OF_EPIRA_LAW_OF_2001_AMONG_THE_ELECTRIC_COOPERATIVES_IN_SURIGAO_DEL_SUR_ijariie26820.pdf
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