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Title: :  STREAMLINING PUBLIC SERVICE IN HIGHER EDUCATION: A STUDY ON THE ANTI-RED TAPE ACT IMPLEMENTATION IN CARAGA STATE UNIVERSITY
PaperId: :  26842
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 11 Issue 3 2025
DUI:    16.0415/IJARIIE-26842
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Rhona Mae U. Gabia North Eastern Mindanao State University, Philippines
Florife O. UrbiztondoNorth Eastern Mindanao State University, Philippines

Abstract

Public Administration
Citizen’s Charter, Client Satisfaction, Frontline Services, Public Service Delivery, Transparency, Anti-Red Tape Act (ARTA), Caraga State University, Student Perception
This study explores the implementation of Republic Act No. 9485, the Anti-Red Tape Act (ARTA), at Caraga State University (CarSU), focusing on the effectiveness of three frontline service offices: Registrar, Cashiering, and Guidance and Counseling. Guided by the principles of transparency, accountability, and service quality, the research evaluates the operationalization of the University’s Citizen’s Charter from the perspective of student-clients. Using a descriptive quantitative design, data were collected from 400 students through a structured survey, with results indicating a generally positive perception of service delivery, including high awareness of the Citizen’s Charter, clarity of procedures, and timely service. Statistical analysis showed no significant differences in perceptions across demographic groups, but revealed a strong positive correlation between service quality and the perceived effectiveness of public services. Despite these positive outcomes, gaps were noted in areas such as digital platform integration, stakeholder participation, and feedback mechanisms. The study concludes that while CarSU has made significant strides in complying with ARTA, further reforms are needed, including increased awareness efforts, broader stakeholder involvement, investment in digital infrastructure, and enhanced anti-corruption measures to ensure a more citizen-centered and transparent service delivery system.

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IJARIIE Rhona Mae U. Gabia , and Florife O. Urbiztondo. "STREAMLINING PUBLIC SERVICE IN HIGHER EDUCATION: A STUDY ON THE ANTI-RED TAPE ACT IMPLEMENTATION IN CARAGA STATE UNIVERSITY" International Journal Of Advance Research And Innovative Ideas In Education Volume 11 Issue 3 2025 Page 3046-3060
MLA Rhona Mae U. Gabia , and Florife O. Urbiztondo. "STREAMLINING PUBLIC SERVICE IN HIGHER EDUCATION: A STUDY ON THE ANTI-RED TAPE ACT IMPLEMENTATION IN CARAGA STATE UNIVERSITY." International Journal Of Advance Research And Innovative Ideas In Education 11.3(2025) : 3046-3060.
APA Rhona Mae U. Gabia , & Florife O. Urbiztondo. (2025). STREAMLINING PUBLIC SERVICE IN HIGHER EDUCATION: A STUDY ON THE ANTI-RED TAPE ACT IMPLEMENTATION IN CARAGA STATE UNIVERSITY. International Journal Of Advance Research And Innovative Ideas In Education, 11(3), 3046-3060.
Chicago Rhona Mae U. Gabia , and Florife O. Urbiztondo. "STREAMLINING PUBLIC SERVICE IN HIGHER EDUCATION: A STUDY ON THE ANTI-RED TAPE ACT IMPLEMENTATION IN CARAGA STATE UNIVERSITY." International Journal Of Advance Research And Innovative Ideas In Education 11, no. 3 (2025) : 3046-3060.
Oxford Rhona Mae U. Gabia , and Florife O. Urbiztondo. 'STREAMLINING PUBLIC SERVICE IN HIGHER EDUCATION: A STUDY ON THE ANTI-RED TAPE ACT IMPLEMENTATION IN CARAGA STATE UNIVERSITY', International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 3, 2025, p. 3046-3060. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/STREAMLINING_PUBLIC_SERVICE_IN_HIGHER_EDUCATION__A_STUDY_ON_THE_ANTI_RED_TAPE_ACT_IMPLEMENTATION_IN_CARAGA_STATE_UNIVERSITY_ijariie26842.pdf (Accessed : ).
Harvard Rhona Mae U. Gabia , and Florife O. Urbiztondo. (2025) 'STREAMLINING PUBLIC SERVICE IN HIGHER EDUCATION: A STUDY ON THE ANTI-RED TAPE ACT IMPLEMENTATION IN CARAGA STATE UNIVERSITY', International Journal Of Advance Research And Innovative Ideas In Education, 11(3), pp. 3046-3060IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/STREAMLINING_PUBLIC_SERVICE_IN_HIGHER_EDUCATION__A_STUDY_ON_THE_ANTI_RED_TAPE_ACT_IMPLEMENTATION_IN_CARAGA_STATE_UNIVERSITY_ijariie26842.pdf (Accessed : )
IEEE Rhona Mae U. Gabia , and Florife O. Urbiztondo, "STREAMLINING PUBLIC SERVICE IN HIGHER EDUCATION: A STUDY ON THE ANTI-RED TAPE ACT IMPLEMENTATION IN CARAGA STATE UNIVERSITY," International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 3, pp. 3046-3060, May-Jun 2025. [Online]. Available: http://ijariie.com/AdminUploadPdf/STREAMLINING_PUBLIC_SERVICE_IN_HIGHER_EDUCATION__A_STUDY_ON_THE_ANTI_RED_TAPE_ACT_IMPLEMENTATION_IN_CARAGA_STATE_UNIVERSITY_ijariie26842.pdf [Accessed : ].
Turabian Rhona Mae U. Gabia , and Florife O. Urbiztondo. "STREAMLINING PUBLIC SERVICE IN HIGHER EDUCATION: A STUDY ON THE ANTI-RED TAPE ACT IMPLEMENTATION IN CARAGA STATE UNIVERSITY." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 11 number 3 ().
Vancouver Rhona Mae U. Gabia , and Florife O. Urbiztondo. STREAMLINING PUBLIC SERVICE IN HIGHER EDUCATION: A STUDY ON THE ANTI-RED TAPE ACT IMPLEMENTATION IN CARAGA STATE UNIVERSITY. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2025 [Cited : ]; 11(3) : 3046-3060. Available from: http://ijariie.com/AdminUploadPdf/STREAMLINING_PUBLIC_SERVICE_IN_HIGHER_EDUCATION__A_STUDY_ON_THE_ANTI_RED_TAPE_ACT_IMPLEMENTATION_IN_CARAGA_STATE_UNIVERSITY_ijariie26842.pdf
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