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Title: :  Civica AI: A Politician-Centric Grievance Redressal and Service Directory
PaperId: :  27640
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 12 Issue 1 2026
DUI:    16.0415/IJARIIE-27640
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Karanjule Dhanashri Bhausaheb HSBPVT’s GOI Faculty Of Engineering Kashti
Khamkar Bhagyashri Narayan HSBPVT’s GOI Faculty Of Engineering Kashti
Pawar Mahesh SanjayHSBPVT’s GOI Faculty Of Engineering Kashti
Nagare Omkar SunilHSBPVT’s GOI Faculty Of Engineering Kashti

Abstract

Computer Engineering
E-Governance, Grievance Redressal, Django, Citizen Participation, Service Directory, Web Application, Public Administration
Governance at the local level often suffers from inefficiencies in grievance redressal, fragmented communication, and lack of data-driven monitoring mechanisms. Citizens face significant delays in the resolution of issues related to municipal services such as water supply, sanitation, electricity, road maintenance, and waste management. The “Civica AI” web application proposes a scalable, transparent, and politician-centric grievance redressal platform built using Python and Django. The system allows citizens to register grievances related to civic amenities, while authorized political representatives and their teams manage, categorize, and resolve issues via an integrated dashboard. The system also provides a directory of essential service providers categorized by domain (e.g., plumbing, electrical, healthcare) for citizen convenience. The proposed solution introduces a role-based access control model, notification mechanisms, and an analytics-driven dashboard to monitor performance. Simulation results demonstrate that Civica AI reduces average complaint resolution time by 35% and increases grievance acknowledgment rates by 50% compared to existing manual systems.

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IJARIIE Karanjule Dhanashri Bhausaheb , Khamkar Bhagyashri Narayan , Pawar Mahesh Sanjay, and Nagare Omkar Sunil. "Civica AI: A Politician-Centric Grievance Redressal and Service Directory" International Journal Of Advance Research And Innovative Ideas In Education Volume 12 Issue 1 2026 Page 957-964
MLA Karanjule Dhanashri Bhausaheb , Khamkar Bhagyashri Narayan , Pawar Mahesh Sanjay, and Nagare Omkar Sunil. "Civica AI: A Politician-Centric Grievance Redressal and Service Directory." International Journal Of Advance Research And Innovative Ideas In Education 12.1(2026) : 957-964.
APA Karanjule Dhanashri Bhausaheb , Khamkar Bhagyashri Narayan , Pawar Mahesh Sanjay, & Nagare Omkar Sunil. (2026). Civica AI: A Politician-Centric Grievance Redressal and Service Directory. International Journal Of Advance Research And Innovative Ideas In Education, 12(1), 957-964.
Chicago Karanjule Dhanashri Bhausaheb , Khamkar Bhagyashri Narayan , Pawar Mahesh Sanjay, and Nagare Omkar Sunil. "Civica AI: A Politician-Centric Grievance Redressal and Service Directory." International Journal Of Advance Research And Innovative Ideas In Education 12, no. 1 (2026) : 957-964.
Oxford Karanjule Dhanashri Bhausaheb , Khamkar Bhagyashri Narayan , Pawar Mahesh Sanjay, and Nagare Omkar Sunil. 'Civica AI: A Politician-Centric Grievance Redressal and Service Directory', International Journal Of Advance Research And Innovative Ideas In Education, vol. 12, no. 1, 2026, p. 957-964. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/Civica_AI__A_Politician_Centric_Grievance_Redressal_and_Service_Directory_ijariie27640.pdf (Accessed : ).
Harvard Karanjule Dhanashri Bhausaheb , Khamkar Bhagyashri Narayan , Pawar Mahesh Sanjay, and Nagare Omkar Sunil. (2026) 'Civica AI: A Politician-Centric Grievance Redressal and Service Directory', International Journal Of Advance Research And Innovative Ideas In Education, 12(1), pp. 957-964IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/Civica_AI__A_Politician_Centric_Grievance_Redressal_and_Service_Directory_ijariie27640.pdf (Accessed : )
IEEE Karanjule Dhanashri Bhausaheb , Khamkar Bhagyashri Narayan , Pawar Mahesh Sanjay, and Nagare Omkar Sunil, "Civica AI: A Politician-Centric Grievance Redressal and Service Directory," International Journal Of Advance Research And Innovative Ideas In Education, vol. 12, no. 1, pp. 957-964, Jan-Feb 2026. [Online]. Available: http://ijariie.com/AdminUploadPdf/Civica_AI__A_Politician_Centric_Grievance_Redressal_and_Service_Directory_ijariie27640.pdf [Accessed : ].
Turabian Karanjule Dhanashri Bhausaheb , Khamkar Bhagyashri Narayan , Pawar Mahesh Sanjay, and Nagare Omkar Sunil. "Civica AI: A Politician-Centric Grievance Redressal and Service Directory." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 12 number 1 ().
Vancouver Karanjule Dhanashri Bhausaheb , Khamkar Bhagyashri Narayan , Pawar Mahesh Sanjay, and Nagare Omkar Sunil. Civica AI: A Politician-Centric Grievance Redressal and Service Directory. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2026 [Cited : ]; 12(1) : 957-964. Available from: http://ijariie.com/AdminUploadPdf/Civica_AI__A_Politician_Centric_Grievance_Redressal_and_Service_Directory_ijariie27640.pdf
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