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Title: :  To study on impact of e-service quality and customer satisfaction in banking sector
PaperId: :  28255
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 12 Issue 2 2026
DUI:    16.0415/IJARIIE-28255
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Sathiya. KAvp college of arts and science tirupur
N. DeepaAvp college of arts and science tirupur

Abstract

Computer application
E-Service Quality, Customer Satisfaction, E-Banking, Digital Banking, Banking Sector, Service Reliability, Online Banking, Customer Loyalty.
The banking sector has undergone major transformation with the advancement of digital technology. Electronic banking services such as internet banking, mobile banking, ATMs, and digital payment systems have made banking transactions faster, easier, and more convenient for customers. The present study focuses on analyzing the impact of e-service quality on customer satisfaction in the banking sector. The main objective of the study is to examine the level of customer awareness and usage of e-banking services and to analyse how various dimensions of eservice quality influence customer satisfaction. Primary data was collected from 100 respondents using a structured questionnaire, and secondary data was gathered from books, journals, and websites. The collected data was analysed using statistical tools such as percentage analysis and rank analysis.

Citations

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IJARIIE Sathiya. K, and N. Deepa. "To study on impact of e-service quality and customer satisfaction in banking sector" International Journal Of Advance Research And Innovative Ideas In Education Volume 12 Issue 2 2026 Page 1758-1762
MLA Sathiya. K, and N. Deepa. "To study on impact of e-service quality and customer satisfaction in banking sector." International Journal Of Advance Research And Innovative Ideas In Education 12.2(2026) : 1758-1762.
APA Sathiya. K, & N. Deepa. (2026). To study on impact of e-service quality and customer satisfaction in banking sector. International Journal Of Advance Research And Innovative Ideas In Education, 12(2), 1758-1762.
Chicago Sathiya. K, and N. Deepa. "To study on impact of e-service quality and customer satisfaction in banking sector." International Journal Of Advance Research And Innovative Ideas In Education 12, no. 2 (2026) : 1758-1762.
Oxford Sathiya. K, and N. Deepa. 'To study on impact of e-service quality and customer satisfaction in banking sector', International Journal Of Advance Research And Innovative Ideas In Education, vol. 12, no. 2, 2026, p. 1758-1762. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/To_study_on_impact_of_e_service_quality_and_customer_satisfaction_in_banking_sector_ijariie28255.pdf (Accessed : ).
Harvard Sathiya. K, and N. Deepa. (2026) 'To study on impact of e-service quality and customer satisfaction in banking sector', International Journal Of Advance Research And Innovative Ideas In Education, 12(2), pp. 1758-1762IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/To_study_on_impact_of_e_service_quality_and_customer_satisfaction_in_banking_sector_ijariie28255.pdf (Accessed : )
IEEE Sathiya. K, and N. Deepa, "To study on impact of e-service quality and customer satisfaction in banking sector," International Journal Of Advance Research And Innovative Ideas In Education, vol. 12, no. 2, pp. 1758-1762, Mar-App 2026. [Online]. Available: http://ijariie.com/AdminUploadPdf/To_study_on_impact_of_e_service_quality_and_customer_satisfaction_in_banking_sector_ijariie28255.pdf [Accessed : ].
Turabian Sathiya. K, and N. Deepa. "To study on impact of e-service quality and customer satisfaction in banking sector." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 12 number 2 ().
Vancouver Sathiya. K, and N. Deepa. To study on impact of e-service quality and customer satisfaction in banking sector. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2026 [Cited : ]; 12(2) : 1758-1762. Available from: http://ijariie.com/AdminUploadPdf/To_study_on_impact_of_e_service_quality_and_customer_satisfaction_in_banking_sector_ijariie28255.pdf
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