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Title: :  A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY
PaperId: :  4452
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 3 Issue 2 2017
DUI:    16.0415/IJARIIE-4452
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
J.SathyaDr.N.G.P. Arts and Science College
S. Manoj KumarDr.N.G.P. Arts and Science College

Abstract

commerce- marketing
CustomerSatisfaction, Sales, Service, Honda services
Customer satisfaction is defined as "the number of customers or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals”. The scope of this study focuses on the potential customer satisfaction of Honda motors, Coimbatore city. To study the level of satisfaction towards the services provided by Honda motors. The data was limited to the customers of Coimbatore city only.

Citations

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IJARIIE J.Sathya, and S. Manoj Kumar. "A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY" International Journal Of Advance Research And Innovative Ideas In Education Volume 3 Issue 2 2017 Page 2531-2535
MLA J.Sathya, and S. Manoj Kumar. "A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY." International Journal Of Advance Research And Innovative Ideas In Education 3.2(2017) : 2531-2535.
APA J.Sathya, & S. Manoj Kumar. (2017). A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY. International Journal Of Advance Research And Innovative Ideas In Education, 3(2), 2531-2535.
Chicago J.Sathya, and S. Manoj Kumar. "A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY." International Journal Of Advance Research And Innovative Ideas In Education 3, no. 2 (2017) : 2531-2535.
Oxford J.Sathya, and S. Manoj Kumar. 'A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY', International Journal Of Advance Research And Innovative Ideas In Education, vol. 3, no. 2, 2017, p. 2531-2535. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/A_STUDY_ON_CUSTOMER_SATISFACTION_TOWARDS_POST_SALES_SERVICE_IN_HONDA_MOTORS___WITH_REFERENCE_TO_COIMBATORE_CITY_ijariie4452.pdf (Accessed : 09 September 2017).
Harvard J.Sathya, and S. Manoj Kumar. (2017) 'A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY', International Journal Of Advance Research And Innovative Ideas In Education, 3(2), pp. 2531-2535IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/A_STUDY_ON_CUSTOMER_SATISFACTION_TOWARDS_POST_SALES_SERVICE_IN_HONDA_MOTORS___WITH_REFERENCE_TO_COIMBATORE_CITY_ijariie4452.pdf (Accessed : 09 September 2017)
IEEE J.Sathya, and S. Manoj Kumar, "A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY," International Journal Of Advance Research And Innovative Ideas In Education, vol. 3, no. 2, pp. 2531-2535, Mar-App 2017. [Online]. Available: http://ijariie.com/AdminUploadPdf/A_STUDY_ON_CUSTOMER_SATISFACTION_TOWARDS_POST_SALES_SERVICE_IN_HONDA_MOTORS___WITH_REFERENCE_TO_COIMBATORE_CITY_ijariie4452.pdf [Accessed : 09 September 2017].
Turabian J.Sathya, and S. Manoj Kumar. "A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 3 number 2 (09 September 2017).
Vancouver J.Sathya, and S. Manoj Kumar. A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2017 [Cited : 09 September 2017]; 3(2) : 2531-2535. Available from: http://ijariie.com/AdminUploadPdf/A_STUDY_ON_CUSTOMER_SATISFACTION_TOWARDS_POST_SALES_SERVICE_IN_HONDA_MOTORS___WITH_REFERENCE_TO_COIMBATORE_CITY_ijariie4452.pdf
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