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Title: :  A STUDY ON PATIENT SATISFACTION IN OUTPATIENT DEPARTMENT PRIVATE HOSPITAL – CHENNAI
PaperId: :  6483
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 3 Issue 4 2017
DUI:    16.0415/IJARIIE-6483
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
KEERTHIGA.SSAVEETHA SCHOOL OF MANAGEMENT
DR.S.N.SOUNDARARAJANSAVEETHA SCHOOL OF MANAGEMENT

Abstract

QUALITY IN HOSPITAL
patient satisfaction, outpatient department, waiting time, health services
Patient satisfaction survey is one of the important tools for measuring the quality of management. The main objective of the study is to examine satisfaction level of outpatient in both medical care and other facilities offered by the hospital and to find out the factors affecting satisfaction level of patient, and to give suggestions to overcome the barriers in achieving patient satisfaction in outpatient department. Data was collected from a private hospital outpatient department in Chennai, only convenient sampling was collected from 50 patients from the outpatient department. The data was analysed using SPSS. In this study, it is found that majority of patients are satisfied with the services provided. They were satisfied with the guidance, logistic arrangements, support services, nursing care, Doctors consultation etc. Though few patients were not satisfied with the waiting time in the reception, it is worthwhile to note that there is scope for improvement of the Out Patient Department Services. Therefore it can be concluded that the OPD services form an important component of Hospital services and feedback of patients are vital in quality improvement.

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IJARIIE KEERTHIGA.S, and DR.S.N.SOUNDARARAJAN. "A STUDY ON PATIENT SATISFACTION IN OUTPATIENT DEPARTMENT PRIVATE HOSPITAL – CHENNAI" International Journal Of Advance Research And Innovative Ideas In Education Volume 3 Issue 4 2017 Page 3205-3215
MLA KEERTHIGA.S, and DR.S.N.SOUNDARARAJAN. "A STUDY ON PATIENT SATISFACTION IN OUTPATIENT DEPARTMENT PRIVATE HOSPITAL – CHENNAI." International Journal Of Advance Research And Innovative Ideas In Education 3.4(2017) : 3205-3215.
APA KEERTHIGA.S, & DR.S.N.SOUNDARARAJAN. (2017). A STUDY ON PATIENT SATISFACTION IN OUTPATIENT DEPARTMENT PRIVATE HOSPITAL – CHENNAI. International Journal Of Advance Research And Innovative Ideas In Education, 3(4), 3205-3215.
Chicago KEERTHIGA.S, and DR.S.N.SOUNDARARAJAN. "A STUDY ON PATIENT SATISFACTION IN OUTPATIENT DEPARTMENT PRIVATE HOSPITAL – CHENNAI." International Journal Of Advance Research And Innovative Ideas In Education 3, no. 4 (2017) : 3205-3215.
Oxford KEERTHIGA.S, and DR.S.N.SOUNDARARAJAN. 'A STUDY ON PATIENT SATISFACTION IN OUTPATIENT DEPARTMENT PRIVATE HOSPITAL – CHENNAI', International Journal Of Advance Research And Innovative Ideas In Education, vol. 3, no. 4, 2017, p. 3205-3215. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/A_STUDY_ON_PATIENT_SATISFACTION_IN_OUTPATIENT_DEPARTMENT_PRIVATE_HOSPITAL_–_CHENNAI_ijariie6483.pdf (Accessed : 13 May 2023).
Harvard KEERTHIGA.S, and DR.S.N.SOUNDARARAJAN. (2017) 'A STUDY ON PATIENT SATISFACTION IN OUTPATIENT DEPARTMENT PRIVATE HOSPITAL – CHENNAI', International Journal Of Advance Research And Innovative Ideas In Education, 3(4), pp. 3205-3215IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/A_STUDY_ON_PATIENT_SATISFACTION_IN_OUTPATIENT_DEPARTMENT_PRIVATE_HOSPITAL_–_CHENNAI_ijariie6483.pdf (Accessed : 13 May 2023)
IEEE KEERTHIGA.S, and DR.S.N.SOUNDARARAJAN, "A STUDY ON PATIENT SATISFACTION IN OUTPATIENT DEPARTMENT PRIVATE HOSPITAL – CHENNAI," International Journal Of Advance Research And Innovative Ideas In Education, vol. 3, no. 4, pp. 3205-3215, Jul-Aug 2017. [Online]. Available: http://ijariie.com/AdminUploadPdf/A_STUDY_ON_PATIENT_SATISFACTION_IN_OUTPATIENT_DEPARTMENT_PRIVATE_HOSPITAL_–_CHENNAI_ijariie6483.pdf [Accessed : 13 May 2023].
Turabian KEERTHIGA.S, and DR.S.N.SOUNDARARAJAN. "A STUDY ON PATIENT SATISFACTION IN OUTPATIENT DEPARTMENT PRIVATE HOSPITAL – CHENNAI." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 3 number 4 (13 May 2023).
Vancouver KEERTHIGA.S, and DR.S.N.SOUNDARARAJAN. A STUDY ON PATIENT SATISFACTION IN OUTPATIENT DEPARTMENT PRIVATE HOSPITAL – CHENNAI. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2017 [Cited : 13 May 2023]; 3(4) : 3205-3215. Available from: http://ijariie.com/AdminUploadPdf/A_STUDY_ON_PATIENT_SATISFACTION_IN_OUTPATIENT_DEPARTMENT_PRIVATE_HOSPITAL_–_CHENNAI_ijariie6483.pdf
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