An Empirical study on the factors affecting the Service Recovery Satisfaction in D.S.K Benelli Service
Abstract & Details
Research Area
Management
Keywords
Service recovery satisfaction
Communication
Empowerment
Feedback
Atonement
Explanation and Tangibles.
Abstract
The paper titled Empirical study on the factors affecting the Service Recovery Satisfaction in D.S.K Benelli Service. The objective of the study is to study the determinants of Service Recovery satisfaction and to find out the predominating influencing factor on Service Recovery satisfaction. Descriptive research design is used in the study. Primary data is collected from structured questionnaire. The sample size is 105 and it is collected based on Convenience technique. The tools used for analysis are Mean and Regression analysis. The findings of this study showed that among the factors, Empowerment, Feedback, Explanation and Tangibles influenced the service recovery satisfaction compared to the factors Communication and Atonement.
License
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Author Information
| # | Name | Institute / Affiliation |
|---|---|---|
| 1 | Abilash M.N | saveetha school of management |
| 2 | Mr.William Robert | saveetha school of management |
How to Cite
Use the following formats to cite this article in your research.
APA Style
M.N, Abilash & Robert, Mr.William (2017). An Empirical study on the factors affecting the Service Recovery Satisfaction in D.S.K Benelli Service. International Journal of Advance Research and Innovative Ideas In Education, 3(5), 174-176.
MLA Style
M.N, Abilash, and Mr.William Robert. "An Empirical study on the factors affecting the Service Recovery Satisfaction in D.S.K Benelli Service." International Journal of Advance Research and Innovative Ideas In Education, vol. 3, no. 5, 2017, pp. 174-176.
IEEE Style
Abilash M.N and Mr.William Robert, "An Empirical study on the factors affecting the Service Recovery Satisfaction in D.S.K Benelli Service," International Journal of Advance Research and Innovative Ideas In Education, vol. 3, no. 5, pp. 174-176, 2017.
Vancouver Style
M.N Abilash, Robert Mr.William. An Empirical study on the factors affecting the Service Recovery Satisfaction in D.S.K Benelli Service. International Journal of Advance Research and Innovative Ideas In Education. 2017;3(5):174-176.
Harvard Style
M.N, Abilash & Robert, Mr.William (2017) 'An Empirical study on the factors affecting the Service Recovery Satisfaction in D.S.K Benelli Service', International Journal of Advance Research and Innovative Ideas In Education, 3(5), pp. 174-176.
Chicago Style
M.N, Abilash and Mr.William Robert. "An Empirical study on the factors affecting the Service Recovery Satisfaction in D.S.K Benelli Service." International Journal of Advance Research and Innovative Ideas In Education 3, no. 5 (2017): 174-176.
Turabian Style
M.N, Abilash and Mr.William Robert. "An Empirical study on the factors affecting the Service Recovery Satisfaction in D.S.K Benelli Service." International Journal of Advance Research and Innovative Ideas In Education 3, no. 5 (2017): 174-176.
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