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Title: :  Effect of Information and Communication Technology (ICT) on Consumer Behaviour in Banking Services in India
PaperId: :  4766
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 3 Issue 2 2017
DUI:    16.0415/IJARIIE-4766
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Ramesh babu purimitlaSri venkateswara university
Prof.S. Durga RaoSri venkateswara university

Abstract

information and communication technology
Information and communication Technology, banking industry, service quality and customer satisfaction
The article relates to knowing Information Communication Technology (ICT) impact on banking services, which helps to deep understanding of ICT applications in various banking solutions and influence the customer towards banking services and enhance the customer satisfaction. Here various literatures are reviewed to understand ICT applications in different banking services. In this context, the study examined consumer behaviour of ICT applications in banking services with respect to service quality and customer satisfaction by using a convenient sampling method with a structured questionnaire. The results of the study indicate that ICT infrastructure plays a key role in productivity and growth in the banking industry.

Citations

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IJARIIE Ramesh babu purimitla, and Prof.S. Durga Rao. "Effect of Information and Communication Technology (ICT) on Consumer Behaviour in Banking Services in India" International Journal Of Advance Research And Innovative Ideas In Education Volume 3 Issue 2 2017 Page 4632-4640
MLA Ramesh babu purimitla, and Prof.S. Durga Rao. "Effect of Information and Communication Technology (ICT) on Consumer Behaviour in Banking Services in India." International Journal Of Advance Research And Innovative Ideas In Education 3.2(2017) : 4632-4640.
APA Ramesh babu purimitla, & Prof.S. Durga Rao. (2017). Effect of Information and Communication Technology (ICT) on Consumer Behaviour in Banking Services in India. International Journal Of Advance Research And Innovative Ideas In Education, 3(2), 4632-4640.
Chicago Ramesh babu purimitla, and Prof.S. Durga Rao. "Effect of Information and Communication Technology (ICT) on Consumer Behaviour in Banking Services in India." International Journal Of Advance Research And Innovative Ideas In Education 3, no. 2 (2017) : 4632-4640.
Oxford Ramesh babu purimitla, and Prof.S. Durga Rao. 'Effect of Information and Communication Technology (ICT) on Consumer Behaviour in Banking Services in India', International Journal Of Advance Research And Innovative Ideas In Education, vol. 3, no. 2, 2017, p. 4632-4640. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/Effect_of_Information_and_Communication_Technology__ICT__on_Consumer_Behaviour_in_Banking_Services_in_India_ijariie4766.pdf (Accessed : ).
Harvard Ramesh babu purimitla, and Prof.S. Durga Rao. (2017) 'Effect of Information and Communication Technology (ICT) on Consumer Behaviour in Banking Services in India', International Journal Of Advance Research And Innovative Ideas In Education, 3(2), pp. 4632-4640IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/Effect_of_Information_and_Communication_Technology__ICT__on_Consumer_Behaviour_in_Banking_Services_in_India_ijariie4766.pdf (Accessed : )
IEEE Ramesh babu purimitla, and Prof.S. Durga Rao, "Effect of Information and Communication Technology (ICT) on Consumer Behaviour in Banking Services in India," International Journal Of Advance Research And Innovative Ideas In Education, vol. 3, no. 2, pp. 4632-4640, Mar-App 2017. [Online]. Available: http://ijariie.com/AdminUploadPdf/Effect_of_Information_and_Communication_Technology__ICT__on_Consumer_Behaviour_in_Banking_Services_in_India_ijariie4766.pdf [Accessed : ].
Turabian Ramesh babu purimitla, and Prof.S. Durga Rao. "Effect of Information and Communication Technology (ICT) on Consumer Behaviour in Banking Services in India." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 3 number 2 ().
Vancouver Ramesh babu purimitla, and Prof.S. Durga Rao. Effect of Information and Communication Technology (ICT) on Consumer Behaviour in Banking Services in India. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2017 [Cited : ]; 3(2) : 4632-4640. Available from: http://ijariie.com/AdminUploadPdf/Effect_of_Information_and_Communication_Technology__ICT__on_Consumer_Behaviour_in_Banking_Services_in_India_ijariie4766.pdf
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