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Title: :  The Effect of Electronic Payment System on Customer Satisfaction
PaperId: :  5639
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 3 Issue 3 2017
DUI:    16.0415/IJARIIE-5639
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Dr. Nitin GuptaSubharti Institute of Managment and Commerce
ADITI YADAVSubharti Institute of Managment and Commerce

Abstract

Banking And Finance
THIS PAPER SHOWS THE EFFECT OF CUSTOMER SATISFACTION IN ELECTRONIC PAYMENT SYSTEM. (A STUDY OF MEERUT REGION.)
Retail electronic payment system has progressed in the recent years in various countries. We find that India is no exception .Reserve Bank in its Vision statement has set the objective to proactively promote electronic payments with an objective towards cash less society. The formation of National Payments Corporation (NPCI) in the year 2009 has set the stage for development of retail electronic payments which offers enormous opportunity to move towards cashless and less cash society. Using T test, with an objective to assess the contribution of NPCI, we find that significant difference exist in products such as electronic clearing, ECS (Debit), National Electronic Funds Transfer (NEFT), and Card Products when we compare the period after formation of NPCI and before formation of NPCI. Various innovative products, such as Immediate Payment Services (IMPS), National Automated Clearing House (NACH) and Prepaid Instruments (PPI), were launched after the formation of NPCI. There is enormous opportunity since the ratio of retail electronic clearing to systematically important payments such as Real Time Gross Settlement and CCIL grew from 1 percent in the year 2005-06 to 3 percent in the year 2013-2014.I intend to discuss with you all about a silent revolution that has been sweeping the country. It is about the payment systems in India. I said 'silent revolution'. That is because, the payment systems has been evolving and changes have been continuous over the last 35 years, it has rarely got noticed as a revolutionary change. Let us see how it evolved and beneficially impacted settlement of economic transactions of common persons and businesses and how it is now poised for still larger impact.

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IJARIIE Dr. Nitin Gupta, and ADITI YADAV. "The Effect of Electronic Payment System on Customer Satisfaction" International Journal Of Advance Research And Innovative Ideas In Education Volume 3 Issue 3 2017 Page 3556-3579
MLA Dr. Nitin Gupta, and ADITI YADAV. "The Effect of Electronic Payment System on Customer Satisfaction." International Journal Of Advance Research And Innovative Ideas In Education 3.3(2017) : 3556-3579.
APA Dr. Nitin Gupta, & ADITI YADAV. (2017). The Effect of Electronic Payment System on Customer Satisfaction. International Journal Of Advance Research And Innovative Ideas In Education, 3(3), 3556-3579.
Chicago Dr. Nitin Gupta, and ADITI YADAV. "The Effect of Electronic Payment System on Customer Satisfaction." International Journal Of Advance Research And Innovative Ideas In Education 3, no. 3 (2017) : 3556-3579.
Oxford Dr. Nitin Gupta, and ADITI YADAV. 'The Effect of Electronic Payment System on Customer Satisfaction', International Journal Of Advance Research And Innovative Ideas In Education, vol. 3, no. 3, 2017, p. 3556-3579. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/The_Effect_of_Electronic_Payment_System_on_Customer_Satisfaction_ijariie5639.pdf (Accessed : 21 June 2024).
Harvard Dr. Nitin Gupta, and ADITI YADAV. (2017) 'The Effect of Electronic Payment System on Customer Satisfaction', International Journal Of Advance Research And Innovative Ideas In Education, 3(3), pp. 3556-3579IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/The_Effect_of_Electronic_Payment_System_on_Customer_Satisfaction_ijariie5639.pdf (Accessed : 21 June 2024)
IEEE Dr. Nitin Gupta, and ADITI YADAV, "The Effect of Electronic Payment System on Customer Satisfaction," International Journal Of Advance Research And Innovative Ideas In Education, vol. 3, no. 3, pp. 3556-3579, May-Jun 2017. [Online]. Available: http://ijariie.com/AdminUploadPdf/The_Effect_of_Electronic_Payment_System_on_Customer_Satisfaction_ijariie5639.pdf [Accessed : 21 June 2024].
Turabian Dr. Nitin Gupta, and ADITI YADAV. "The Effect of Electronic Payment System on Customer Satisfaction." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 3 number 3 (21 June 2024).
Vancouver Dr. Nitin Gupta, and ADITI YADAV. The Effect of Electronic Payment System on Customer Satisfaction. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2017 [Cited : 21 June 2024]; 3(3) : 3556-3579. Available from: http://ijariie.com/AdminUploadPdf/The_Effect_of_Electronic_Payment_System_on_Customer_Satisfaction_ijariie5639.pdf
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