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Title: :  Chat Bots for Contact Center's customer service to support repetitive queries.
PaperId: :  6612
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 3 Issue 5 2017
DUI:    16.0415/IJARIIE-6612
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Yeolekar Saurabh S.Independent Scholar
Jobanputra Akash MIndependent Scholar

Abstract

Computer Science
Chat Bots, Bots, Machine learning, AI, NLP, Knowledge Base Q&A.
In this we are trying to describe a way to reduce the human resource consumption on redundant simple tasks at contact center by implementation of Chat Bot in contribution with NLP and AI Engine to learn and acquire knowledge from business's existing Knowledge Base to provide solution to customer's query. Effectively transferring basic solution providing tasks to chat bots, and leaving human interaction to escalation.

Citations

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IJARIIE Yeolekar Saurabh S., and Jobanputra Akash M. "Chat Bots for Contact Center's customer service to support repetitive queries." International Journal Of Advance Research And Innovative Ideas In Education Volume 3 Issue 5 2017 Page 454-456
MLA Yeolekar Saurabh S., and Jobanputra Akash M. "Chat Bots for Contact Center's customer service to support repetitive queries.." International Journal Of Advance Research And Innovative Ideas In Education 3.5(2017) : 454-456.
APA Yeolekar Saurabh S., & Jobanputra Akash M. (2017). Chat Bots for Contact Center's customer service to support repetitive queries.. International Journal Of Advance Research And Innovative Ideas In Education, 3(5), 454-456.
Chicago Yeolekar Saurabh S., and Jobanputra Akash M. "Chat Bots for Contact Center's customer service to support repetitive queries.." International Journal Of Advance Research And Innovative Ideas In Education 3, no. 5 (2017) : 454-456.
Oxford Yeolekar Saurabh S., and Jobanputra Akash M. 'Chat Bots for Contact Center's customer service to support repetitive queries.', International Journal Of Advance Research And Innovative Ideas In Education, vol. 3, no. 5, 2017, p. 454-456. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/Chat_Bots_for_Contact_Center_s_customer_service_to_support_repetitive_queries__ijariie6612.pdf (Accessed : 19 March 2018).
Harvard Yeolekar Saurabh S., and Jobanputra Akash M. (2017) 'Chat Bots for Contact Center's customer service to support repetitive queries.', International Journal Of Advance Research And Innovative Ideas In Education, 3(5), pp. 454-456IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/Chat_Bots_for_Contact_Center_s_customer_service_to_support_repetitive_queries__ijariie6612.pdf (Accessed : 19 March 2018)
IEEE Yeolekar Saurabh S., and Jobanputra Akash M, "Chat Bots for Contact Center's customer service to support repetitive queries.," International Journal Of Advance Research And Innovative Ideas In Education, vol. 3, no. 5, pp. 454-456, Sep-Oct 2017. [Online]. Available: http://ijariie.com/AdminUploadPdf/Chat_Bots_for_Contact_Center_s_customer_service_to_support_repetitive_queries__ijariie6612.pdf [Accessed : 19 March 2018].
Turabian Yeolekar Saurabh S., and Jobanputra Akash M. "Chat Bots for Contact Center's customer service to support repetitive queries.." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 3 number 5 (19 March 2018).
Vancouver Yeolekar Saurabh S., and Jobanputra Akash M. Chat Bots for Contact Center's customer service to support repetitive queries.. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2017 [Cited : 19 March 2018]; 3(5) : 454-456. Available from: http://ijariie.com/AdminUploadPdf/Chat_Bots_for_Contact_Center_s_customer_service_to_support_repetitive_queries__ijariie6612.pdf
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