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Title: :  Performance Appraisal Practices in Hospitality Industry in New- Delhi: An Exploratory Study
PaperId: :  1738
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 2 Issue 2 2016
DUI:    16.0415/IJARIIE-1738
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Dr. Jitendar Singh NarbanNIMS Institute of Management & Computer Science. NIMS University, Jaipur (Rajasthan).
Ajay Kumar Singh NarbanHead Business Development, Delhi Eye Amusement & Water Park, A venture of Khan & Sirohi Electromechanical, Kalindi Kunj Park, Jasola, New Delhi-110025.
Bhanu Pratap Singh NarbanGuru Jambheshwar University of Science & Technology,

Abstract

Human Resource Management
Performance appraisal, employee appraisal, performance review, performance career development discussion. hospitality industry.
The purpose of this study is to explore performance measurement practices in the context of hospitality industry in New-Delhi. Performance appraisal (PA) is increasingly becoming a part of strategic approach to integrate HR activities and business policies. PA refers to all those procedures that are used to evaluate the personality, the performance, and the potential of its group members. Performance appraisal is a powerful tool to provide management valuable information regarding the quality of its human resource. Performance appraisal is a key decisive factor of success in service (hospitality) organizations. The reason being that in the service sector there is no tangible output. The service is produced and consumed/sold at the same moment. So, the chances of rejecting or controlling the quality of the service - in contrast to industries producing tangible goods - before it reaches the hands of consumers is very limited. The intangibility of services in hospitality industry, poses a number of problems for the measurement of quality and customer satisfaction. Performance appraisal thus becomes all the more critically important in service industries than in other type of industries. In this paper, we propose a framework for the selection of appraisal methods and compare some performance appraisal methods in order to facilitate the selection process for organizations. The value of this framework lies in its use. Organisations can evaluate their performance appraisal method with respect to the key features of it, before implementing any method as well as expending extra costs.

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IJARIIE Dr. Jitendar Singh Narban, Ajay Kumar Singh Narban, and Bhanu Pratap Singh Narban. "Performance Appraisal Practices in Hospitality Industry in New- Delhi: An Exploratory Study" International Journal Of Advance Research And Innovative Ideas In Education Volume 2 Issue 2 2016 Page 289-300
MLA Dr. Jitendar Singh Narban, Ajay Kumar Singh Narban, and Bhanu Pratap Singh Narban. "Performance Appraisal Practices in Hospitality Industry in New- Delhi: An Exploratory Study." International Journal Of Advance Research And Innovative Ideas In Education 2.2(2016) : 289-300.
APA Dr. Jitendar Singh Narban, Ajay Kumar Singh Narban, & Bhanu Pratap Singh Narban. (2016). Performance Appraisal Practices in Hospitality Industry in New- Delhi: An Exploratory Study. International Journal Of Advance Research And Innovative Ideas In Education, 2(2), 289-300.
Chicago Dr. Jitendar Singh Narban, Ajay Kumar Singh Narban, and Bhanu Pratap Singh Narban. "Performance Appraisal Practices in Hospitality Industry in New- Delhi: An Exploratory Study." International Journal Of Advance Research And Innovative Ideas In Education 2, no. 2 (2016) : 289-300.
Oxford Dr. Jitendar Singh Narban, Ajay Kumar Singh Narban, and Bhanu Pratap Singh Narban. 'Performance Appraisal Practices in Hospitality Industry in New- Delhi: An Exploratory Study', International Journal Of Advance Research And Innovative Ideas In Education, vol. 2, no. 2, 2016, p. 289-300. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/Performance_Appraisal_Practices_in__Hospitality_Industry_in_New__Delhi__An_Exploratory_Study_ijariie1738.pdf (Accessed : 20 May 2020).
Harvard Dr. Jitendar Singh Narban, Ajay Kumar Singh Narban, and Bhanu Pratap Singh Narban. (2016) 'Performance Appraisal Practices in Hospitality Industry in New- Delhi: An Exploratory Study', International Journal Of Advance Research And Innovative Ideas In Education, 2(2), pp. 289-300IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/Performance_Appraisal_Practices_in__Hospitality_Industry_in_New__Delhi__An_Exploratory_Study_ijariie1738.pdf (Accessed : 20 May 2020)
IEEE Dr. Jitendar Singh Narban, Ajay Kumar Singh Narban, and Bhanu Pratap Singh Narban, "Performance Appraisal Practices in Hospitality Industry in New- Delhi: An Exploratory Study," International Journal Of Advance Research And Innovative Ideas In Education, vol. 2, no. 2, pp. 289-300, Mar-App 2016. [Online]. Available: http://ijariie.com/AdminUploadPdf/Performance_Appraisal_Practices_in__Hospitality_Industry_in_New__Delhi__An_Exploratory_Study_ijariie1738.pdf [Accessed : 20 May 2020].
Turabian Dr. Jitendar Singh Narban, Ajay Kumar Singh Narban, and Bhanu Pratap Singh Narban. "Performance Appraisal Practices in Hospitality Industry in New- Delhi: An Exploratory Study." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 2 number 2 (20 May 2020).
Vancouver Dr. Jitendar Singh Narban, Ajay Kumar Singh Narban, and Bhanu Pratap Singh Narban. Performance Appraisal Practices in Hospitality Industry in New- Delhi: An Exploratory Study. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2016 [Cited : 20 May 2020]; 2(2) : 289-300. Available from: http://ijariie.com/AdminUploadPdf/Performance_Appraisal_Practices_in__Hospitality_Industry_in_New__Delhi__An_Exploratory_Study_ijariie1738.pdf
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