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Call for Papers:Vol.8 Issue.4

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Title: :  Cloud based live agent for web chat and intelligent routing
PaperId: :  1922
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 2 Issue 2 2016
DUI:    16.0415/IJARIIE-1922
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Sheba WaliAll India Shri Shivaji Memorial Society's Institute Of Information Technology
Shashi kumariAll India Shri Shivaji Memorial Society's Institute Of Information Technology
Shruti kulkarniAll India Shri Shivaji Memorial Society's Institute Of Information Technology
Varsha kurhadeAll India Shri Shivaji Memorial Society's Institute Of Information Technology
Pritesh A. PatilAll India Shri Shivaji Memorial Society's Institute Of Information Technology

Abstract

Information Technology Engineering
Live Agent , Salesforce , Customer relationship management , Real time analytics , Chat.
Now a day most of the organizations tend to communicate with their customers in real time. Live Agent application will help service organizations connect with the enterprise customers in real time through a textual live chat. This project is for developing Live Agent application according to the high end business needs. Across the Customer Service industry web chat is becoming a popular channel to connect with the customers (and prospects). According to Forrester’s, Live Agent ,a native Salesforce tool provides the ability to efficiently interact with web site users. Once we have an active deployment of live agent, organisation will be able to interact with site visitors in live time. The information collected during the chat can then be saved into Salesforce cloud instance and reported on for evaluating progress and finding areas that need improvement . This will prove to be a great way to get valuable user feedback and will help organisations to take faster , better and smarter decisions using reports and dashboards.

Citations

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IJARIIE Sheba Wali, Shashi kumari, Shruti kulkarni, Varsha kurhade, and Pritesh A. Patil. "Cloud based live agent for web chat and intelligent routing" International Journal Of Advance Research And Innovative Ideas In Education Volume 2 Issue 2 2016 Page 1683-1688
MLA Sheba Wali, Shashi kumari, Shruti kulkarni, Varsha kurhade, and Pritesh A. Patil. "Cloud based live agent for web chat and intelligent routing." International Journal Of Advance Research And Innovative Ideas In Education 2.2(2016) : 1683-1688.
APA Sheba Wali, Shashi kumari, Shruti kulkarni, Varsha kurhade, & Pritesh A. Patil. (2016). Cloud based live agent for web chat and intelligent routing. International Journal Of Advance Research And Innovative Ideas In Education, 2(2), 1683-1688.
Chicago Sheba Wali, Shashi kumari, Shruti kulkarni, Varsha kurhade, and Pritesh A. Patil. "Cloud based live agent for web chat and intelligent routing." International Journal Of Advance Research And Innovative Ideas In Education 2, no. 2 (2016) : 1683-1688.
Oxford Sheba Wali, Shashi kumari, Shruti kulkarni, Varsha kurhade, and Pritesh A. Patil. 'Cloud based live agent for web chat and intelligent routing', International Journal Of Advance Research And Innovative Ideas In Education, vol. 2, no. 2, 2016, p. 1683-1688. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/Cloud_based_live_agent_for_web_chat_and_intelligent_routing_ijariie1922.pdf (Accessed : 04 May 2016).
Harvard Sheba Wali, Shashi kumari, Shruti kulkarni, Varsha kurhade, and Pritesh A. Patil. (2016) 'Cloud based live agent for web chat and intelligent routing', International Journal Of Advance Research And Innovative Ideas In Education, 2(2), pp. 1683-1688IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/Cloud_based_live_agent_for_web_chat_and_intelligent_routing_ijariie1922.pdf (Accessed : 04 May 2016)
IEEE Sheba Wali, Shashi kumari, Shruti kulkarni, Varsha kurhade, and Pritesh A. Patil, "Cloud based live agent for web chat and intelligent routing," International Journal Of Advance Research And Innovative Ideas In Education, vol. 2, no. 2, pp. 1683-1688, Mar-App 2016. [Online]. Available: http://ijariie.com/AdminUploadPdf/Cloud_based_live_agent_for_web_chat_and_intelligent_routing_ijariie1922.pdf [Accessed : 04 May 2016].
Turabian Sheba Wali, Shashi kumari, Shruti kulkarni, Varsha kurhade, and Pritesh A. Patil. "Cloud based live agent for web chat and intelligent routing." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 2 number 2 (04 May 2016).
Vancouver Sheba Wali, Shashi kumari, Shruti kulkarni, Varsha kurhade, and Pritesh A. Patil. Cloud based live agent for web chat and intelligent routing. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2016 [Cited : 04 May 2016]; 2(2) : 1683-1688. Available from: http://ijariie.com/AdminUploadPdf/Cloud_based_live_agent_for_web_chat_and_intelligent_routing_ijariie1922.pdf
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