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Call for Papers:Vol.11 Issue.3

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Title: :  FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH
PaperId: :  12107
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 6 Issue 3 2020
DUI:    16.0415/IJARIIE-12107
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Phan Minh HuyenThai Nguyen University of Economics and Business Administration
Ngo Thi NhungThai Nguyen University of Economics and Business Administration

Abstract

Business
ATM service, customer’s satisfaction, SERVQUAL model, customers
Service payment use without cash is more and more popular for Vietnamese people, especially payment card services. With a large number of the bank, today are issuing cards, competition among banks in this activity is more and more severe. Commercial banks want to improve the quality of this service. Research in the SERVQUAL model use aims to evaluate the influence level of factors on customer satisfaction in the ATM service of Agribank Son La.

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IJARIIE Phan Minh Huyen, and Ngo Thi Nhung. "FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH" International Journal Of Advance Research And Innovative Ideas In Education Volume 6 Issue 3 2020 Page 1034-1038
MLA Phan Minh Huyen, and Ngo Thi Nhung. "FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH." International Journal Of Advance Research And Innovative Ideas In Education 6.3(2020) : 1034-1038.
APA Phan Minh Huyen, & Ngo Thi Nhung. (2020). FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH. International Journal Of Advance Research And Innovative Ideas In Education, 6(3), 1034-1038.
Chicago Phan Minh Huyen, and Ngo Thi Nhung. "FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH." International Journal Of Advance Research And Innovative Ideas In Education 6, no. 3 (2020) : 1034-1038.
Oxford Phan Minh Huyen, and Ngo Thi Nhung. 'FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH', International Journal Of Advance Research And Innovative Ideas In Education, vol. 6, no. 3, 2020, p. 1034-1038. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/FACTORS_AFFECTING_CUSTOMERS’_SATISFACTION_OF_ATM_SERVICES_AT_AGRIBANK__SON_LA_BRANCH_ijariie12107_converted.pdf (Accessed : 09 July 2020).
Harvard Phan Minh Huyen, and Ngo Thi Nhung. (2020) 'FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH', International Journal Of Advance Research And Innovative Ideas In Education, 6(3), pp. 1034-1038IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/FACTORS_AFFECTING_CUSTOMERS’_SATISFACTION_OF_ATM_SERVICES_AT_AGRIBANK__SON_LA_BRANCH_ijariie12107_converted.pdf (Accessed : 09 July 2020)
IEEE Phan Minh Huyen, and Ngo Thi Nhung, "FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH," International Journal Of Advance Research And Innovative Ideas In Education, vol. 6, no. 3, pp. 1034-1038, May-Jun 2020. [Online]. Available: https://ijariie.com/AdminUploadPdf/FACTORS_AFFECTING_CUSTOMERS’_SATISFACTION_OF_ATM_SERVICES_AT_AGRIBANK__SON_LA_BRANCH_ijariie12107_converted.pdf [Accessed : 09 July 2020].
Turabian Phan Minh Huyen, and Ngo Thi Nhung. "FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 6 number 3 (09 July 2020).
Vancouver Phan Minh Huyen, and Ngo Thi Nhung. FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2020 [Cited : 09 July 2020]; 6(3) : 1034-1038. Available from: https://ijariie.com/AdminUploadPdf/FACTORS_AFFECTING_CUSTOMERS’_SATISFACTION_OF_ATM_SERVICES_AT_AGRIBANK__SON_LA_BRANCH_ijariie12107_converted.pdf
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