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Title: :  SWIGGY AND ZOMATO: AN ANALYSIS OF COVID SAFETY MEASURES TAKEN IN ONLINE FOOD DELIVERY COMPANIES AND ITS CUSTOMER SATISFACTION RATE
PaperId: :  13082
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 6 Issue 6 2020
DUI:    16.0415/IJARIIE-13082
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
B SELVAKUMAREASWARI ENGINEERING COLLEGE
S SWETHA EASWARI ENGINEERING COLLEGE
B SUDHARSHANA EASWARI ENGINEERING COLLEGE
S SUNDEEP KUMAREASWARI ENGINEERING COLLEGE

Abstract

Management
Covid, Customer satisfaction rate, Precautionary safety measures, Hygiene standard
The objective of this study is to analyze the whether the customer are satisfied with the precautionary safety measures provided by online food delivery apps such as a Swiggy and Zomato, to measure the frequency of ordering before and since onset of covid, to find the various factors that will lead to customer satisfaction during the point of delivery, to identify the safety and hygiene measures which will make the customer feel safe. The researcher used the descriptive research design and adopted the convenience sampling method. The sample size is 85 and analysis was done based on data collected from the questionnaire. The tools used for analysis are percentage analysis, Correlation and Chi-square. The analysis of the data was done based on the objective of the study. Each objective of the study was given proper care and tables were arranged accordingly. Based on the findings, the customers were satisfied with the existing precautionary measures taken by Zomato and Swiggy, the safety measures were taken at each stage of the delivery process. From the research it has been found that customers felt satisfied when the delivery agent wore gloves and a medically prescribed face mask and also when it is a contactless delivery. Various suggestions were given to improve the existing safety measures for the handling of food after the delivery of food , to discard the package and to provide sanitation booths at restaurants, to keep a temperature screening at the restaurants for the delivery agents. Hence both Swiggy and Zomato are taking the necessary precautionary measures to ensure the safety of both the delivery agents and the customers during this pandemic.

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IJARIIE B SELVAKUMAR, S SWETHA , B SUDHARSHANA , and S SUNDEEP KUMAR. "SWIGGY AND ZOMATO: AN ANALYSIS OF COVID SAFETY MEASURES TAKEN IN ONLINE FOOD DELIVERY COMPANIES AND ITS CUSTOMER SATISFACTION RATE" International Journal Of Advance Research And Innovative Ideas In Education Volume 6 Issue 6 2020 Page 305-316
MLA B SELVAKUMAR, S SWETHA , B SUDHARSHANA , and S SUNDEEP KUMAR. "SWIGGY AND ZOMATO: AN ANALYSIS OF COVID SAFETY MEASURES TAKEN IN ONLINE FOOD DELIVERY COMPANIES AND ITS CUSTOMER SATISFACTION RATE." International Journal Of Advance Research And Innovative Ideas In Education 6.6(2020) : 305-316.
APA B SELVAKUMAR, S SWETHA , B SUDHARSHANA , & S SUNDEEP KUMAR. (2020). SWIGGY AND ZOMATO: AN ANALYSIS OF COVID SAFETY MEASURES TAKEN IN ONLINE FOOD DELIVERY COMPANIES AND ITS CUSTOMER SATISFACTION RATE. International Journal Of Advance Research And Innovative Ideas In Education, 6(6), 305-316.
Chicago B SELVAKUMAR, S SWETHA , B SUDHARSHANA , and S SUNDEEP KUMAR. "SWIGGY AND ZOMATO: AN ANALYSIS OF COVID SAFETY MEASURES TAKEN IN ONLINE FOOD DELIVERY COMPANIES AND ITS CUSTOMER SATISFACTION RATE." International Journal Of Advance Research And Innovative Ideas In Education 6, no. 6 (2020) : 305-316.
Oxford B SELVAKUMAR, S SWETHA , B SUDHARSHANA , and S SUNDEEP KUMAR. 'SWIGGY AND ZOMATO: AN ANALYSIS OF COVID SAFETY MEASURES TAKEN IN ONLINE FOOD DELIVERY COMPANIES AND ITS CUSTOMER SATISFACTION RATE', International Journal Of Advance Research And Innovative Ideas In Education, vol. 6, no. 6, 2020, p. 305-316. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/SWIGGY_AND_ZOMATO__AN_ANALYSIS_OF_COVID_SAFETY_MEASURES_TAKEN_IN_ONLINE_FOOD_DELIVERY_COMPANIES_AND_ITS_CUSTOMER_SATISFACTION_RATE_ijariie13082.pdf (Accessed : 04 April 2024).
Harvard B SELVAKUMAR, S SWETHA , B SUDHARSHANA , and S SUNDEEP KUMAR. (2020) 'SWIGGY AND ZOMATO: AN ANALYSIS OF COVID SAFETY MEASURES TAKEN IN ONLINE FOOD DELIVERY COMPANIES AND ITS CUSTOMER SATISFACTION RATE', International Journal Of Advance Research And Innovative Ideas In Education, 6(6), pp. 305-316IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/SWIGGY_AND_ZOMATO__AN_ANALYSIS_OF_COVID_SAFETY_MEASURES_TAKEN_IN_ONLINE_FOOD_DELIVERY_COMPANIES_AND_ITS_CUSTOMER_SATISFACTION_RATE_ijariie13082.pdf (Accessed : 04 April 2024)
IEEE B SELVAKUMAR, S SWETHA , B SUDHARSHANA , and S SUNDEEP KUMAR, "SWIGGY AND ZOMATO: AN ANALYSIS OF COVID SAFETY MEASURES TAKEN IN ONLINE FOOD DELIVERY COMPANIES AND ITS CUSTOMER SATISFACTION RATE," International Journal Of Advance Research And Innovative Ideas In Education, vol. 6, no. 6, pp. 305-316, Nov-Dec 2020. [Online]. Available: https://ijariie.com/AdminUploadPdf/SWIGGY_AND_ZOMATO__AN_ANALYSIS_OF_COVID_SAFETY_MEASURES_TAKEN_IN_ONLINE_FOOD_DELIVERY_COMPANIES_AND_ITS_CUSTOMER_SATISFACTION_RATE_ijariie13082.pdf [Accessed : 04 April 2024].
Turabian B SELVAKUMAR, S SWETHA , B SUDHARSHANA , and S SUNDEEP KUMAR. "SWIGGY AND ZOMATO: AN ANALYSIS OF COVID SAFETY MEASURES TAKEN IN ONLINE FOOD DELIVERY COMPANIES AND ITS CUSTOMER SATISFACTION RATE." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 6 number 6 (04 April 2024).
Vancouver B SELVAKUMAR, S SWETHA , B SUDHARSHANA , and S SUNDEEP KUMAR. SWIGGY AND ZOMATO: AN ANALYSIS OF COVID SAFETY MEASURES TAKEN IN ONLINE FOOD DELIVERY COMPANIES AND ITS CUSTOMER SATISFACTION RATE. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2020 [Cited : 04 April 2024]; 6(6) : 305-316. Available from: https://ijariie.com/AdminUploadPdf/SWIGGY_AND_ZOMATO__AN_ANALYSIS_OF_COVID_SAFETY_MEASURES_TAKEN_IN_ONLINE_FOOD_DELIVERY_COMPANIES_AND_ITS_CUSTOMER_SATISFACTION_RATE_ijariie13082.pdf
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