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Title: :  THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES
PaperId: :  13458
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 7 Issue 1 2021
DUI:    16.0415/IJARIIE-13458
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Ahmad DaholuUniversitas Muhammadiyah Buton

Abstract

Management
Dimension, Hypothesis, Officers, Binongko
One of the benchmarks for the implementation of good governance can be seen from the implementation of quality and satisfaction-oriented public services. Public satisfaction is greatly influenced by how or the behavior of officers in providing services. Therefore, the existence of service officers will determine the extent to which public organizations can achieve their goals in meeting public expectations. The primary data includes respondents' responses to research variables which include professional competence, service quality (tangible dimensions, reliability dimensions, responsiveness dimensions, assurance dimensions, empathy dimensions), and public satisfaction. This research was conducted to test the hypothesis to justify or strengthen the hypothesis in the hope that in the end, it can strengthen the theory that is used as a foothold. In general, this study can be concluded that all dimensions of service quality (tangible, reliable, responsive

Citations

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IJARIIE Ahmad Daholu. "THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES" International Journal Of Advance Research And Innovative Ideas In Education Volume 7 Issue 1 2021 Page 151-159
MLA Ahmad Daholu. "THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES." International Journal Of Advance Research And Innovative Ideas In Education 7.1(2021) : 151-159.
APA Ahmad Daholu. (2021). THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES. International Journal Of Advance Research And Innovative Ideas In Education, 7(1), 151-159.
Chicago Ahmad Daholu. "THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES." International Journal Of Advance Research And Innovative Ideas In Education 7, no. 1 (2021) : 151-159.
Oxford Ahmad Daholu. 'THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES', International Journal Of Advance Research And Innovative Ideas In Education, vol. 7, no. 1, 2021, p. 151-159. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/THE_INFLUENCE_OF_PROFESSIONAL_COMPETENCY_OF_SERVICE_OFFICERS_ON_SERVICE_QUALITY_DIMENSIONS_IN_PUBLIC_SERVICES_ijariie13458.pdf (Accessed : 17 March 2024).
Harvard Ahmad Daholu. (2021) 'THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES', International Journal Of Advance Research And Innovative Ideas In Education, 7(1), pp. 151-159IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/THE_INFLUENCE_OF_PROFESSIONAL_COMPETENCY_OF_SERVICE_OFFICERS_ON_SERVICE_QUALITY_DIMENSIONS_IN_PUBLIC_SERVICES_ijariie13458.pdf (Accessed : 17 March 2024)
IEEE Ahmad Daholu, "THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES," International Journal Of Advance Research And Innovative Ideas In Education, vol. 7, no. 1, pp. 151-159, Jan-Feb 2021. [Online]. Available: https://ijariie.com/AdminUploadPdf/THE_INFLUENCE_OF_PROFESSIONAL_COMPETENCY_OF_SERVICE_OFFICERS_ON_SERVICE_QUALITY_DIMENSIONS_IN_PUBLIC_SERVICES_ijariie13458.pdf [Accessed : 17 March 2024].
Turabian Ahmad Daholu. "THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 7 number 1 (17 March 2024).
Vancouver Ahmad Daholu. THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2021 [Cited : 17 March 2024]; 7(1) : 151-159. Available from: https://ijariie.com/AdminUploadPdf/THE_INFLUENCE_OF_PROFESSIONAL_COMPETENCY_OF_SERVICE_OFFICERS_ON_SERVICE_QUALITY_DIMENSIONS_IN_PUBLIC_SERVICES_ijariie13458.pdf
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