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Title: :  ANALYSIS OF STUDENT SATISFACTION LEVEL ON SERVICE QUALITY: IMPORTANCE-PERFORMANCE ANALYSIS APPROACH
PaperId: :  15244
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 7 Issue 4 2021
DUI:    16.0415/IJARIIE-15244
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Putu Laksmita Dewi RahmayantiUniversitas Hindu Indonesia
I Gst. Ayu Dewi Adnyani Udayana University
Ni Nyoman Kerti YasaUdayana University

Abstract

Management, Education
Education, Service Quality, Importance Performance Analysis, Satisfaction
Education is the learning of knowledge, skills, and habits of a group of people that are passed down from one generation to the next through teaching, training, or research. Faculty that has large number of students must be followed by good service quality. The sample of this study were active students of the Department X, as many as 68 students. The analytical technique used in this report is the Importance Performance Analysis (IPA). It can be concluded that in general the level of conformity between performance appraisal and expectation assessment ranges from 72.09% to 98.31% with an average of 88.41%. This means that in general students are satisfied with the quality of services at the Department X. There are four variables where students feel satisfied with the services at the Department X which include the dimensions of reliability, namely fast procedures (V5), timely administration services (V6), and careful services (V7); from the dimension of responsiveness, namely the alertness of employees (V8); from the assurance dimension, namely trust in the information provided (V12).

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IJARIIE Putu Laksmita Dewi Rahmayanti, I Gst. Ayu Dewi Adnyani , and Ni Nyoman Kerti Yasa. "ANALYSIS OF STUDENT SATISFACTION LEVEL ON SERVICE QUALITY: IMPORTANCE-PERFORMANCE ANALYSIS APPROACH" International Journal Of Advance Research And Innovative Ideas In Education Volume 7 Issue 4 2021 Page 2416-2425
MLA Putu Laksmita Dewi Rahmayanti, I Gst. Ayu Dewi Adnyani , and Ni Nyoman Kerti Yasa. "ANALYSIS OF STUDENT SATISFACTION LEVEL ON SERVICE QUALITY: IMPORTANCE-PERFORMANCE ANALYSIS APPROACH." International Journal Of Advance Research And Innovative Ideas In Education 7.4(2021) : 2416-2425.
APA Putu Laksmita Dewi Rahmayanti, I Gst. Ayu Dewi Adnyani , & Ni Nyoman Kerti Yasa. (2021). ANALYSIS OF STUDENT SATISFACTION LEVEL ON SERVICE QUALITY: IMPORTANCE-PERFORMANCE ANALYSIS APPROACH. International Journal Of Advance Research And Innovative Ideas In Education, 7(4), 2416-2425.
Chicago Putu Laksmita Dewi Rahmayanti, I Gst. Ayu Dewi Adnyani , and Ni Nyoman Kerti Yasa. "ANALYSIS OF STUDENT SATISFACTION LEVEL ON SERVICE QUALITY: IMPORTANCE-PERFORMANCE ANALYSIS APPROACH." International Journal Of Advance Research And Innovative Ideas In Education 7, no. 4 (2021) : 2416-2425.
Oxford Putu Laksmita Dewi Rahmayanti, I Gst. Ayu Dewi Adnyani , and Ni Nyoman Kerti Yasa. 'ANALYSIS OF STUDENT SATISFACTION LEVEL ON SERVICE QUALITY: IMPORTANCE-PERFORMANCE ANALYSIS APPROACH', International Journal Of Advance Research And Innovative Ideas In Education, vol. 7, no. 4, 2021, p. 2416-2425. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_STUDENT_SATISFACTION_LEVEL_ON_SERVICE_QUALITY__IMPORTANCE_PERFORMANCE_ANALYSIS_APPROACH_ijariie15244.pdf (Accessed : 30 August 2021).
Harvard Putu Laksmita Dewi Rahmayanti, I Gst. Ayu Dewi Adnyani , and Ni Nyoman Kerti Yasa. (2021) 'ANALYSIS OF STUDENT SATISFACTION LEVEL ON SERVICE QUALITY: IMPORTANCE-PERFORMANCE ANALYSIS APPROACH', International Journal Of Advance Research And Innovative Ideas In Education, 7(4), pp. 2416-2425IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_STUDENT_SATISFACTION_LEVEL_ON_SERVICE_QUALITY__IMPORTANCE_PERFORMANCE_ANALYSIS_APPROACH_ijariie15244.pdf (Accessed : 30 August 2021)
IEEE Putu Laksmita Dewi Rahmayanti, I Gst. Ayu Dewi Adnyani , and Ni Nyoman Kerti Yasa, "ANALYSIS OF STUDENT SATISFACTION LEVEL ON SERVICE QUALITY: IMPORTANCE-PERFORMANCE ANALYSIS APPROACH," International Journal Of Advance Research And Innovative Ideas In Education, vol. 7, no. 4, pp. 2416-2425, Jul-Aug 2021. [Online]. Available: https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_STUDENT_SATISFACTION_LEVEL_ON_SERVICE_QUALITY__IMPORTANCE_PERFORMANCE_ANALYSIS_APPROACH_ijariie15244.pdf [Accessed : 30 August 2021].
Turabian Putu Laksmita Dewi Rahmayanti, I Gst. Ayu Dewi Adnyani , and Ni Nyoman Kerti Yasa. "ANALYSIS OF STUDENT SATISFACTION LEVEL ON SERVICE QUALITY: IMPORTANCE-PERFORMANCE ANALYSIS APPROACH." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 7 number 4 (30 August 2021).
Vancouver Putu Laksmita Dewi Rahmayanti, I Gst. Ayu Dewi Adnyani , and Ni Nyoman Kerti Yasa. ANALYSIS OF STUDENT SATISFACTION LEVEL ON SERVICE QUALITY: IMPORTANCE-PERFORMANCE ANALYSIS APPROACH. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2021 [Cited : 30 August 2021]; 7(4) : 2416-2425. Available from: https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_STUDENT_SATISFACTION_LEVEL_ON_SERVICE_QUALITY__IMPORTANCE_PERFORMANCE_ANALYSIS_APPROACH_ijariie15244.pdf
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