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Title: :  CHANGE MANAGEMENT STRATEGIES AND HEALTH CARE PERFORMANCE IN NAIROBI COUNTY, KENYA: LEWIN’S CHANGE MODEL APPROACH
PaperId: :  15292
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 7 Issue 5 2021
DUI:    16.0415/IJARIIE-15292
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Annpiera Mukiri NjururiMount Kenya University
Dr. Lucy KibeMount Kenya University

Abstract

Health Sciences
Change Management, Transition strategy, Freezing strategy, Refreezing strategy, Performance of Healthcare Sector,
This paper sought to assess the effect of change management strategies on healthcare performance in Nairobi County, Kenya. Due to the ever-changing demographic characteristics and the health care needs, there is need for change and improvement in service delivery as far as health care is concerned. Specifically, the study sought to examine the influence of unfreezing strategy on health care performance, to evaluate the influence of transition strategy on health care performance, and to assess the influence of freezing strategy on health care performance in Nairobi County, Kenya. The theoretical review that guided this study was Kurt Lewin 3 steps change model, Thurley change management model and Kotter 8 step change model. The researcher used descriptive research design. Target population for the study was the healthcare workers under Nairobi County. A sampling formula was used to sample 372 respondents, who were randomly selected. A structured questionnaire was used to collect data for the study, which was analysed using descriptive and inferential statistics. The study findings revealed that unfreezing strategy, transition strategy and refreezing strategy had a positive significant influence on health care performance. The study recommended that health care sector need to simultaneously adopt the three change management strategies by investing in training, motivation, environmental adaptiveness by cultivating a culture of participatory strategy, customer satisfaction and commitment to quality service delivery for all employees and across the health care sector.

Citations

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IJARIIE Annpiera Mukiri Njururi, and Dr. Lucy Kibe. "CHANGE MANAGEMENT STRATEGIES AND HEALTH CARE PERFORMANCE IN NAIROBI COUNTY, KENYA: LEWIN’S CHANGE MODEL APPROACH" International Journal Of Advance Research And Innovative Ideas In Education Volume 7 Issue 5 2021 Page 149-159
MLA Annpiera Mukiri Njururi, and Dr. Lucy Kibe. "CHANGE MANAGEMENT STRATEGIES AND HEALTH CARE PERFORMANCE IN NAIROBI COUNTY, KENYA: LEWIN’S CHANGE MODEL APPROACH." International Journal Of Advance Research And Innovative Ideas In Education 7.5(2021) : 149-159.
APA Annpiera Mukiri Njururi, & Dr. Lucy Kibe. (2021). CHANGE MANAGEMENT STRATEGIES AND HEALTH CARE PERFORMANCE IN NAIROBI COUNTY, KENYA: LEWIN’S CHANGE MODEL APPROACH. International Journal Of Advance Research And Innovative Ideas In Education, 7(5), 149-159.
Chicago Annpiera Mukiri Njururi, and Dr. Lucy Kibe. "CHANGE MANAGEMENT STRATEGIES AND HEALTH CARE PERFORMANCE IN NAIROBI COUNTY, KENYA: LEWIN’S CHANGE MODEL APPROACH." International Journal Of Advance Research And Innovative Ideas In Education 7, no. 5 (2021) : 149-159.
Oxford Annpiera Mukiri Njururi, and Dr. Lucy Kibe. 'CHANGE MANAGEMENT STRATEGIES AND HEALTH CARE PERFORMANCE IN NAIROBI COUNTY, KENYA: LEWIN’S CHANGE MODEL APPROACH', International Journal Of Advance Research And Innovative Ideas In Education, vol. 7, no. 5, 2021, p. 149-159. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/CHANGE_MANAGEMENT_STRATEGIES_AND_HEALTH_CARE_PERFORMANCE_IN_NAIROBI_COUNTY__KENYA__LEWIN’S_CHANGE_MODEL_APPROACH_ijariie15292.pdf (Accessed : 25 September 2024).
Harvard Annpiera Mukiri Njururi, and Dr. Lucy Kibe. (2021) 'CHANGE MANAGEMENT STRATEGIES AND HEALTH CARE PERFORMANCE IN NAIROBI COUNTY, KENYA: LEWIN’S CHANGE MODEL APPROACH', International Journal Of Advance Research And Innovative Ideas In Education, 7(5), pp. 149-159IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/CHANGE_MANAGEMENT_STRATEGIES_AND_HEALTH_CARE_PERFORMANCE_IN_NAIROBI_COUNTY__KENYA__LEWIN’S_CHANGE_MODEL_APPROACH_ijariie15292.pdf (Accessed : 25 September 2024)
IEEE Annpiera Mukiri Njururi, and Dr. Lucy Kibe, "CHANGE MANAGEMENT STRATEGIES AND HEALTH CARE PERFORMANCE IN NAIROBI COUNTY, KENYA: LEWIN’S CHANGE MODEL APPROACH," International Journal Of Advance Research And Innovative Ideas In Education, vol. 7, no. 5, pp. 149-159, Sep-Oct 2021. [Online]. Available: https://ijariie.com/AdminUploadPdf/CHANGE_MANAGEMENT_STRATEGIES_AND_HEALTH_CARE_PERFORMANCE_IN_NAIROBI_COUNTY__KENYA__LEWIN’S_CHANGE_MODEL_APPROACH_ijariie15292.pdf [Accessed : 25 September 2024].
Turabian Annpiera Mukiri Njururi, and Dr. Lucy Kibe. "CHANGE MANAGEMENT STRATEGIES AND HEALTH CARE PERFORMANCE IN NAIROBI COUNTY, KENYA: LEWIN’S CHANGE MODEL APPROACH." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 7 number 5 (25 September 2024).
Vancouver Annpiera Mukiri Njururi, and Dr. Lucy Kibe. CHANGE MANAGEMENT STRATEGIES AND HEALTH CARE PERFORMANCE IN NAIROBI COUNTY, KENYA: LEWIN’S CHANGE MODEL APPROACH. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2021 [Cited : 25 September 2024]; 7(5) : 149-159. Available from: https://ijariie.com/AdminUploadPdf/CHANGE_MANAGEMENT_STRATEGIES_AND_HEALTH_CARE_PERFORMANCE_IN_NAIROBI_COUNTY__KENYA__LEWIN’S_CHANGE_MODEL_APPROACH_ijariie15292.pdf
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