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Title: :  FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE
PaperId: :  16468
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 8 Issue 3 2022
DUI:    16.0415/IJARIIE-16468
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Nong Thi Minh NgocThai Nguyen University of Economic and Business Administration
Hoang Mai PhuongThai Nguyen University of Economic and Business Administration

Abstract

Business Administration, Economics
Quality, service, public administration, satisfaction
Assessing people's satisfaction with the quality of public administrative services (QPAS) has received much attention from researchers and authorities at the level of administration from the commune to the central level. Within the scope of district-level research content, the authors selected 6 District in Thai Nguyen Province as the main research area and provide the management authorities a theoretical basis and a model of people's satisfaction in accordance with the context and local situation. The research team chose regression analysis method to show the relationship between independent and dependent variables. The research results show that there are 5 influencing factors including facilities, quality of cadres, working procedures, results of work performance, monitoring mechanisms.

Citations

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IJARIIE Nong Thi Minh Ngoc, and Hoang Mai Phuong. "FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE" International Journal Of Advance Research And Innovative Ideas In Education Volume 8 Issue 3 2022 Page 1-6
MLA Nong Thi Minh Ngoc, and Hoang Mai Phuong. "FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE." International Journal Of Advance Research And Innovative Ideas In Education 8.3(2022) : 1-6.
APA Nong Thi Minh Ngoc, & Hoang Mai Phuong. (2022). FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE. International Journal Of Advance Research And Innovative Ideas In Education, 8(3), 1-6.
Chicago Nong Thi Minh Ngoc, and Hoang Mai Phuong. "FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE." International Journal Of Advance Research And Innovative Ideas In Education 8, no. 3 (2022) : 1-6.
Oxford Nong Thi Minh Ngoc, and Hoang Mai Phuong. 'FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE', International Journal Of Advance Research And Innovative Ideas In Education, vol. 8, no. 3, 2022, p. 1-6. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/FACTORS_AFFECTING_PEOPLE_S_SATISFACTION_TO_THE_QUALITY_OF_PUBLIC_ADMINISTRATIVE_SERVICES___DISTRICT_SPECIFIC_RESEARCH_MODELS_IN_THAI_NGUYEN_PROVINCE_ijariie16468.pdf (Accessed : 30 July 2022).
Harvard Nong Thi Minh Ngoc, and Hoang Mai Phuong. (2022) 'FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE', International Journal Of Advance Research And Innovative Ideas In Education, 8(3), pp. 1-6IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/FACTORS_AFFECTING_PEOPLE_S_SATISFACTION_TO_THE_QUALITY_OF_PUBLIC_ADMINISTRATIVE_SERVICES___DISTRICT_SPECIFIC_RESEARCH_MODELS_IN_THAI_NGUYEN_PROVINCE_ijariie16468.pdf (Accessed : 30 July 2022)
IEEE Nong Thi Minh Ngoc, and Hoang Mai Phuong, "FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE," International Journal Of Advance Research And Innovative Ideas In Education, vol. 8, no. 3, pp. 1-6, May-Jun 2022. [Online]. Available: https://ijariie.com/AdminUploadPdf/FACTORS_AFFECTING_PEOPLE_S_SATISFACTION_TO_THE_QUALITY_OF_PUBLIC_ADMINISTRATIVE_SERVICES___DISTRICT_SPECIFIC_RESEARCH_MODELS_IN_THAI_NGUYEN_PROVINCE_ijariie16468.pdf [Accessed : 30 July 2022].
Turabian Nong Thi Minh Ngoc, and Hoang Mai Phuong. "FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 8 number 3 (30 July 2022).
Vancouver Nong Thi Minh Ngoc, and Hoang Mai Phuong. FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2022 [Cited : 30 July 2022]; 8(3) : 1-6. Available from: https://ijariie.com/AdminUploadPdf/FACTORS_AFFECTING_PEOPLE_S_SATISFACTION_TO_THE_QUALITY_OF_PUBLIC_ADMINISTRATIVE_SERVICES___DISTRICT_SPECIFIC_RESEARCH_MODELS_IN_THAI_NGUYEN_PROVINCE_ijariie16468.pdf
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