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Title: :  Machine Learning Based Churn Prediction
PaperId: :  16711
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 8 Issue 3 2022
DUI:    16.0415/IJARIIE-16711
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Akash LalModern Education Society's College of Engineering
Atharv DongaonkarModern Education Society's College of Engineering
Ruturaj BankarModern Education Society's College of Engineering
Digvijay ChavhanModern Education Society's College of Engineering

Abstract

Computer Engineering
Receiving Operating Characteristics, Deep learning, Convolution Neural Network, churn prediction, Feature selection.
Customer turnover is a significant issue and one of the most pressing challenges for big businesses. Companies are working to create methods to forecast prospective customer churn since it directly impacts their revenues, particularly in the telecom industry. As a result, identifying factors contributing to customer turnover is critical to taking the required steps to decrease churn. Our work's essential contribution is developing a churn prediction model that helps telecom carriers estimate which customers are most likely to churn. The model created in this paper employs machine learning methods on a large data platform to provide a novel approach to feature engineering and selection. This research also established churn characteristics that are critical in discovering the fundamental causes of churn to gauge the model's performance. CRM may enhance productivity, offer suitable promotions to a group of potential churn customers based on similar behaviour patterns, and vastly improve the company's marketing efforts by identifying the main churn drivers from customer data. The accuracy, precision, recall, f-measure, and receiving operating characteristics (ROC) area of the suggested churn prediction model are examined. Furthermore, using the rules created by the attribute-selected classifier algorithm gives causes behind the churning of churn clients.

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IJARIIE Akash Lal, Atharv Dongaonkar, Ruturaj Bankar, and Digvijay Chavhan. "Machine Learning Based Churn Prediction" International Journal Of Advance Research And Innovative Ideas In Education Volume 8 Issue 3 2022 Page 1864-1870
MLA Akash Lal, Atharv Dongaonkar, Ruturaj Bankar, and Digvijay Chavhan. "Machine Learning Based Churn Prediction." International Journal Of Advance Research And Innovative Ideas In Education 8.3(2022) : 1864-1870.
APA Akash Lal, Atharv Dongaonkar, Ruturaj Bankar, & Digvijay Chavhan. (2022). Machine Learning Based Churn Prediction. International Journal Of Advance Research And Innovative Ideas In Education, 8(3), 1864-1870.
Chicago Akash Lal, Atharv Dongaonkar, Ruturaj Bankar, and Digvijay Chavhan. "Machine Learning Based Churn Prediction." International Journal Of Advance Research And Innovative Ideas In Education 8, no. 3 (2022) : 1864-1870.
Oxford Akash Lal, Atharv Dongaonkar, Ruturaj Bankar, and Digvijay Chavhan. 'Machine Learning Based Churn Prediction', International Journal Of Advance Research And Innovative Ideas In Education, vol. 8, no. 3, 2022, p. 1864-1870. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/Machine_Learning_Based_Churn_Prediction_ijariie16711.pdf (Accessed : 26 May 2022).
Harvard Akash Lal, Atharv Dongaonkar, Ruturaj Bankar, and Digvijay Chavhan. (2022) 'Machine Learning Based Churn Prediction', International Journal Of Advance Research And Innovative Ideas In Education, 8(3), pp. 1864-1870IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/Machine_Learning_Based_Churn_Prediction_ijariie16711.pdf (Accessed : 26 May 2022)
IEEE Akash Lal, Atharv Dongaonkar, Ruturaj Bankar, and Digvijay Chavhan, "Machine Learning Based Churn Prediction," International Journal Of Advance Research And Innovative Ideas In Education, vol. 8, no. 3, pp. 1864-1870, May-Jun 2022. [Online]. Available: https://ijariie.com/AdminUploadPdf/Machine_Learning_Based_Churn_Prediction_ijariie16711.pdf [Accessed : 26 May 2022].
Turabian Akash Lal, Atharv Dongaonkar, Ruturaj Bankar, and Digvijay Chavhan. "Machine Learning Based Churn Prediction." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 8 number 3 (26 May 2022).
Vancouver Akash Lal, Atharv Dongaonkar, Ruturaj Bankar, and Digvijay Chavhan. Machine Learning Based Churn Prediction. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2022 [Cited : 26 May 2022]; 8(3) : 1864-1870. Available from: https://ijariie.com/AdminUploadPdf/Machine_Learning_Based_Churn_Prediction_ijariie16711.pdf
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