A multiple criteria approach for airline passenger satisfaction measurement
Abstract & Details
Research Area
Aviation
Keywords
Aviation
Services
Government Policies
Ticket Price
Pakistan Aviation Industry.
Abstract
Objective of this research is look for the effect of two factors for passenger satisfaction and effect of these two factors on government policies. All the data collected from the questionnaire fill by 100 respondents which were the passengers and mainly prefer air travel service given by the airlines in Pakistan. The final analysis reveal that Services and ticket prices both are not effected by change of Government policies, but the ticket prices are dependent on services that passenger get by airline in Pakistan Aviation Industry. Three hypotheses were developed based on study and the literature. Collect the data and analyzing the hypothesis and reach on a conclusions, a questionnaire which was consist of the 8 questions these questions was covering the hypotheses. After that questionnaire was send to the passengers in Pakistan travel by airlines in Pakistan. 100 passengers fill that questionnaire and after proceed to analysis. The result show us that Hypothesis 1 and Hypothesis 2 Rejected and Hypothesis 3 is accepted.
License
This work is licensed under a Creative
Commons
Attribution-ShareAlike 4.0 International License.
Author Information
| # | Name | Institute / Affiliation |
|---|---|---|
| 1 | Jawied Anwar | Superior University |
| 2 | Dr. Muhammad Rafiq | Superior University |
| 3 | Said Deq | Superior University |
| 4 | Salat Butt | Superior University |
| 5 | Muhammad Adeel Ajmal Ghanjera | Superior University |
How to Cite
Use the following formats to cite this article in your research.
APA Style
Anwar, Jawied, Rafiq, Dr. Muhammad, Deq, Said, Butt, Salat, & Ghanjera, Muhammad Adeel Ajmal (2022). A multiple criteria approach for airline passenger satisfaction measurement. International Journal of Advance Research and Innovative Ideas In Education, 8(3), 2262-2272.
MLA Style
Anwar, Jawied, et al. "A multiple criteria approach for airline passenger satisfaction measurement." International Journal of Advance Research and Innovative Ideas In Education, vol. 8, no. 3, 2022, pp. 2262-2272.
IEEE Style
Jawied Anwar, Dr. Muhammad Rafiq, Said Deq, Salat Butt, and Muhammad Adeel Ajmal Ghanjera, "A multiple criteria approach for airline passenger satisfaction measurement," International Journal of Advance Research and Innovative Ideas In Education, vol. 8, no. 3, pp. 2262-2272, 2022.
Vancouver Style
Anwar Jawied, Rafiq Dr. Muhammad, Deq Said, Butt Salat, Ghanjera Muhammad Adeel Ajmal. A multiple criteria approach for airline passenger satisfaction measurement. International Journal of Advance Research and Innovative Ideas In Education. 2022;8(3):2262-2272.
Harvard Style
Anwar, Jawied, Rafiq, Dr. Muhammad, Deq, Said, Butt, Salat, & Ghanjera, Muhammad Adeel Ajmal (2022) 'A multiple criteria approach for airline passenger satisfaction measurement', International Journal of Advance Research and Innovative Ideas In Education, 8(3), pp. 2262-2272.
Chicago Style
Anwar, Jawied, et al. "A multiple criteria approach for airline passenger satisfaction measurement." International Journal of Advance Research and Innovative Ideas In Education 8, no. 3 (2022): 2262-2272.
Turabian Style
Anwar, Jawied, et al. "A multiple criteria approach for airline passenger satisfaction measurement." International Journal of Advance Research and Innovative Ideas In Education 8, no. 3 (2022): 2262-2272.
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