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Title: :  Customer Satisfaction Recognition through Emotions
PaperId: :  17806
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 8 Issue 4 2022
DUI:    16.0415/IJARIIE-17806
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Zain Ul Abdin KhanAMC Engineering College
Syed YaseenAMC Engineering College
Syeda Fatin FathimaAMC Engineering College
Afraa ParveenAMC Engineering College
Rajesh Reddy EAMC Engineering College

Abstract

Machine Learning
Customer Satisfaction Recognition, Convolutional Neural Network, OpenCV, Emotion, Machine learning, CNN Model, Haar Cascade Classifier.
Customer satisfaction is the one of the mandatory things in the day-to-day life like mall customers, organization customers. Here we proposing the facial emotion-based feedback of the customer is happy or not, for that we need to analyze the customers Facial Emotion is a important factor in Human Computer Interaction. Among non-verbal components, facial features are one of the main information channels. Hence, we are proposing a CNN Model and Haar Cascade Classifier to recognize the facial Emotions, Age and Gender to recognize Customer Satisfaction. The technology used is Convolutional Neural Networks from Machine Learning. The dataset consisting of pixel sets of images of people with different Emotions, is used to train the model. The proposed model is a real time model used to detect the face using live video stream and determine the Emotion, and hence in turn determine if the customer is satisfied or not. The main advantage of the proposed system is that it uses real time live video stream through webcam. The key concept of this system is to use Machine Learning algorithm to determine Emotion of Customer.

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IJARIIE Zain Ul Abdin Khan, Syed Yaseen, Syeda Fatin Fathima, Afraa Parveen, and Rajesh Reddy E. "Customer Satisfaction Recognition through Emotions" International Journal Of Advance Research And Innovative Ideas In Education Volume 8 Issue 4 2022 Page 1004-1010
MLA Zain Ul Abdin Khan, Syed Yaseen, Syeda Fatin Fathima, Afraa Parveen, and Rajesh Reddy E. "Customer Satisfaction Recognition through Emotions." International Journal Of Advance Research And Innovative Ideas In Education 8.4(2022) : 1004-1010.
APA Zain Ul Abdin Khan, Syed Yaseen, Syeda Fatin Fathima, Afraa Parveen, & Rajesh Reddy E. (2022). Customer Satisfaction Recognition through Emotions. International Journal Of Advance Research And Innovative Ideas In Education, 8(4), 1004-1010.
Chicago Zain Ul Abdin Khan, Syed Yaseen, Syeda Fatin Fathima, Afraa Parveen, and Rajesh Reddy E. "Customer Satisfaction Recognition through Emotions." International Journal Of Advance Research And Innovative Ideas In Education 8, no. 4 (2022) : 1004-1010.
Oxford Zain Ul Abdin Khan, Syed Yaseen, Syeda Fatin Fathima, Afraa Parveen, and Rajesh Reddy E. 'Customer Satisfaction Recognition through Emotions', International Journal Of Advance Research And Innovative Ideas In Education, vol. 8, no. 4, 2022, p. 1004-1010. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/Customer_Satisfaction_Recognition_through_Emotions_ijariie17806.pdf (Accessed : 16 August 2022).
Harvard Zain Ul Abdin Khan, Syed Yaseen, Syeda Fatin Fathima, Afraa Parveen, and Rajesh Reddy E. (2022) 'Customer Satisfaction Recognition through Emotions', International Journal Of Advance Research And Innovative Ideas In Education, 8(4), pp. 1004-1010IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/Customer_Satisfaction_Recognition_through_Emotions_ijariie17806.pdf (Accessed : 16 August 2022)
IEEE Zain Ul Abdin Khan, Syed Yaseen, Syeda Fatin Fathima, Afraa Parveen, and Rajesh Reddy E, "Customer Satisfaction Recognition through Emotions," International Journal Of Advance Research And Innovative Ideas In Education, vol. 8, no. 4, pp. 1004-1010, Jul-Aug 2022. [Online]. Available: https://ijariie.com/AdminUploadPdf/Customer_Satisfaction_Recognition_through_Emotions_ijariie17806.pdf [Accessed : 16 August 2022].
Turabian Zain Ul Abdin Khan, Syed Yaseen, Syeda Fatin Fathima, Afraa Parveen, and Rajesh Reddy E. "Customer Satisfaction Recognition through Emotions." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 8 number 4 (16 August 2022).
Vancouver Zain Ul Abdin Khan, Syed Yaseen, Syeda Fatin Fathima, Afraa Parveen, and Rajesh Reddy E. Customer Satisfaction Recognition through Emotions. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2022 [Cited : 16 August 2022]; 8(4) : 1004-1010. Available from: https://ijariie.com/AdminUploadPdf/Customer_Satisfaction_Recognition_through_Emotions_ijariie17806.pdf
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