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Title: :  Customer Perception towards Public Transport in Post COVID Era
PaperId: :  19113
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 9 Issue 1 2023
DUI:    16.0415/IJARIIE-19113
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Bhavya GulatiJIMS,Rohini
Ansh Sunit Chawla JIMS,Rohini
Akansha BhargavJIMS,Rohini
Dr. Amisha Gupta JIMS,Rohini
Dr. Navneet Joshi JIMS,Rohini

Abstract

Marketing
COVID-19. customer perception, Public Transport, Cabs, experience, safety measures, sanitization, Public Transport, DTC buses, Autorickshaws.
As the whole world has struggled with the COVID-19 pandemic situation, the traveling issue has come across majorly in cities, especially in Delhi where the cases were increasing rigorously. This research study aims to understand the factors that influence the perception of customers while opting out of public transport as the mode to travel during a pandemic. When the second wave of COVID-19 was hit, the economy and travelers became more apprehensive and concerned about their conveyance and safety measures when choosing their travel mode. Toronto addressing addresses the dilemma of customers, this research is performed with of customer perception towards public transport post-COVID-19. Therefore, the article theoretically identifies the factors (Customer Experience, Safety Measures, Sanitization, Payment Mode and Price of ticket) that affect the perception of customers to avail of Public Transport. The recent study is descriptive, extensive literature was reviewed to identify the factors that affect customer perception towards public transport and analysed using statistical software i.e., SPSS to get useful insights. The present study will not only aid public transport to better the experience of their customers but also will help organizations and marketers to revamp their strategies to fulfil the expectations of customers.

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IJARIIE Bhavya Gulati, Ansh Sunit Chawla , Akansha Bhargav, Dr. Amisha Gupta , and Dr. Navneet Joshi . "Customer Perception towards Public Transport in Post COVID Era" International Journal Of Advance Research And Innovative Ideas In Education Volume 9 Issue 1 2023 Page 968-975
MLA Bhavya Gulati, Ansh Sunit Chawla , Akansha Bhargav, Dr. Amisha Gupta , and Dr. Navneet Joshi . "Customer Perception towards Public Transport in Post COVID Era." International Journal Of Advance Research And Innovative Ideas In Education 9.1(2023) : 968-975.
APA Bhavya Gulati, Ansh Sunit Chawla , Akansha Bhargav, Dr. Amisha Gupta , & Dr. Navneet Joshi . (2023). Customer Perception towards Public Transport in Post COVID Era. International Journal Of Advance Research And Innovative Ideas In Education, 9(1), 968-975.
Chicago Bhavya Gulati, Ansh Sunit Chawla , Akansha Bhargav, Dr. Amisha Gupta , and Dr. Navneet Joshi . "Customer Perception towards Public Transport in Post COVID Era." International Journal Of Advance Research And Innovative Ideas In Education 9, no. 1 (2023) : 968-975.
Oxford Bhavya Gulati, Ansh Sunit Chawla , Akansha Bhargav, Dr. Amisha Gupta , and Dr. Navneet Joshi . 'Customer Perception towards Public Transport in Post COVID Era', International Journal Of Advance Research And Innovative Ideas In Education, vol. 9, no. 1, 2023, p. 968-975. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/Customer_Perception_towards_Public_Transport_in_Post_COVID_Era_ijariie19113.pdf (Accessed : 19 July 2024).
Harvard Bhavya Gulati, Ansh Sunit Chawla , Akansha Bhargav, Dr. Amisha Gupta , and Dr. Navneet Joshi . (2023) 'Customer Perception towards Public Transport in Post COVID Era', International Journal Of Advance Research And Innovative Ideas In Education, 9(1), pp. 968-975IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/Customer_Perception_towards_Public_Transport_in_Post_COVID_Era_ijariie19113.pdf (Accessed : 19 July 2024)
IEEE Bhavya Gulati, Ansh Sunit Chawla , Akansha Bhargav, Dr. Amisha Gupta , and Dr. Navneet Joshi , "Customer Perception towards Public Transport in Post COVID Era," International Journal Of Advance Research And Innovative Ideas In Education, vol. 9, no. 1, pp. 968-975, Jan-Feb 2023. [Online]. Available: https://ijariie.com/AdminUploadPdf/Customer_Perception_towards_Public_Transport_in_Post_COVID_Era_ijariie19113.pdf [Accessed : 19 July 2024].
Turabian Bhavya Gulati, Ansh Sunit Chawla , Akansha Bhargav, Dr. Amisha Gupta , and Dr. Navneet Joshi . "Customer Perception towards Public Transport in Post COVID Era." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 9 number 1 (19 July 2024).
Vancouver Bhavya Gulati, Ansh Sunit Chawla , Akansha Bhargav, Dr. Amisha Gupta , and Dr. Navneet Joshi . Customer Perception towards Public Transport in Post COVID Era. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2023 [Cited : 19 July 2024]; 9(1) : 968-975. Available from: https://ijariie.com/AdminUploadPdf/Customer_Perception_towards_Public_Transport_in_Post_COVID_Era_ijariie19113.pdf
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