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Title: :  ANALYSIS OF THE EFFECT OF PRICE, FACILITIES, AND SERVICE QUALITY ON PATIENT SATISFACTION IN INPATIENT HOSPITAL ROYAL PRIMA MEDAN
PaperId: :  19599
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 9 Issue 2 2023
DUI:    16.0415/IJARIIE-19599
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Zhou YufeiMaster of Management, Faculty of Economics, Universitas Prima Indonesia

Abstract

Management
Price, Facilities, Service Quality, Satisfaction, Patient
Higher public education has made people more aware of the importance of quality. As a result, people tend to demand better and faster health services. This has led to increasingly fierce competition among hospitals and health centers, and health clinics in cities and regions that are increasingly numerous. This study analyzes the Effect of Price, Facilities, and Service Quality on Pa-tient Satisfaction in Hospitalization at Royal Prima Medan Hospital. This study's quantitative research approach was conducted at Royal Prima Medan Hospital in November 2022. The study population was all inpatients, with a monthly average of 4,199 pa-tients. Determination of the number of samples using Structural Equation Modeling (SEM), suggestions from Hair et al. state that the number of samples in SEM analysis is 100-200, so the number of samples taken in this study was determined to be 100 people. The sampling technique used is the non-probability sampling method. The data analysis model used in this research is the multiple regression analysis model, t-test, and f-test. From the results of the t-test above, it can be concluded that for the Price variable, obtained t-count (4,234)> t-table (1.66) and the probability value (0.002) <0.05, then H1 is accepted, meaning that there is an effect of Price on Patient Satisfaction. Service Quality variable, obtained t-count (5.233) > t-table (1.66) and probability value (0.001) <0.05, then H2 is accepted, which means that there is an effect of Service Quality on Patient Satisfaction. For the Facility variable, the t-count (5,209) > t-table (1.66) and the probability value (0.000) <0.05 are obtained, so H3 is accepted, meaning that there is an effect of Service Quality on Patient Satisfaction. The f test F-count (78.224) > F-table (2.70), then H4 is accepted, which means that the variables of Price, Service Quality, and Facilities affect the Satisfaction of Royal Prima Hospital inpatients. Summary partial and simultaneous test variables Price, Service Quality, and Facilities affect Patient Satisfaction inpa-tient Royal Prima Hospital.

Citations

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IJARIIE Zhou Yufei. "ANALYSIS OF THE EFFECT OF PRICE, FACILITIES, AND SERVICE QUALITY ON PATIENT SATISFACTION IN INPATIENT HOSPITAL ROYAL PRIMA MEDAN" International Journal Of Advance Research And Innovative Ideas In Education Volume 9 Issue 2 2023 Page 1327-1331
MLA Zhou Yufei. "ANALYSIS OF THE EFFECT OF PRICE, FACILITIES, AND SERVICE QUALITY ON PATIENT SATISFACTION IN INPATIENT HOSPITAL ROYAL PRIMA MEDAN." International Journal Of Advance Research And Innovative Ideas In Education 9.2(2023) : 1327-1331.
APA Zhou Yufei. (2023). ANALYSIS OF THE EFFECT OF PRICE, FACILITIES, AND SERVICE QUALITY ON PATIENT SATISFACTION IN INPATIENT HOSPITAL ROYAL PRIMA MEDAN. International Journal Of Advance Research And Innovative Ideas In Education, 9(2), 1327-1331.
Chicago Zhou Yufei. "ANALYSIS OF THE EFFECT OF PRICE, FACILITIES, AND SERVICE QUALITY ON PATIENT SATISFACTION IN INPATIENT HOSPITAL ROYAL PRIMA MEDAN." International Journal Of Advance Research And Innovative Ideas In Education 9, no. 2 (2023) : 1327-1331.
Oxford Zhou Yufei. 'ANALYSIS OF THE EFFECT OF PRICE, FACILITIES, AND SERVICE QUALITY ON PATIENT SATISFACTION IN INPATIENT HOSPITAL ROYAL PRIMA MEDAN', International Journal Of Advance Research And Innovative Ideas In Education, vol. 9, no. 2, 2023, p. 1327-1331. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_THE_EFFECT_OF_PRICE__FACILITIES__AND_SERVICE_QUALITY_ON_PATIENT_SATISFACTION_IN_INPATIENT_HOSPITAL_ROYAL_PRIMA_MEDAN_ijariie19599.pdf (Accessed : 28 December 2023).
Harvard Zhou Yufei. (2023) 'ANALYSIS OF THE EFFECT OF PRICE, FACILITIES, AND SERVICE QUALITY ON PATIENT SATISFACTION IN INPATIENT HOSPITAL ROYAL PRIMA MEDAN', International Journal Of Advance Research And Innovative Ideas In Education, 9(2), pp. 1327-1331IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_THE_EFFECT_OF_PRICE__FACILITIES__AND_SERVICE_QUALITY_ON_PATIENT_SATISFACTION_IN_INPATIENT_HOSPITAL_ROYAL_PRIMA_MEDAN_ijariie19599.pdf (Accessed : 28 December 2023)
IEEE Zhou Yufei, "ANALYSIS OF THE EFFECT OF PRICE, FACILITIES, AND SERVICE QUALITY ON PATIENT SATISFACTION IN INPATIENT HOSPITAL ROYAL PRIMA MEDAN," International Journal Of Advance Research And Innovative Ideas In Education, vol. 9, no. 2, pp. 1327-1331, Mar-App 2023. [Online]. Available: https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_THE_EFFECT_OF_PRICE__FACILITIES__AND_SERVICE_QUALITY_ON_PATIENT_SATISFACTION_IN_INPATIENT_HOSPITAL_ROYAL_PRIMA_MEDAN_ijariie19599.pdf [Accessed : 28 December 2023].
Turabian Zhou Yufei. "ANALYSIS OF THE EFFECT OF PRICE, FACILITIES, AND SERVICE QUALITY ON PATIENT SATISFACTION IN INPATIENT HOSPITAL ROYAL PRIMA MEDAN." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 9 number 2 (28 December 2023).
Vancouver Zhou Yufei. ANALYSIS OF THE EFFECT OF PRICE, FACILITIES, AND SERVICE QUALITY ON PATIENT SATISFACTION IN INPATIENT HOSPITAL ROYAL PRIMA MEDAN. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2023 [Cited : 28 December 2023]; 9(2) : 1327-1331. Available from: https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_THE_EFFECT_OF_PRICE__FACILITIES__AND_SERVICE_QUALITY_ON_PATIENT_SATISFACTION_IN_INPATIENT_HOSPITAL_ROYAL_PRIMA_MEDAN_ijariie19599.pdf
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