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Title: :  THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AND CONFIDENCE
PaperId: :  19680
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 9 Issue 2 2023
DUI:    16.0415/IJARIIE-19680
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Annisa Rusyda A.Universitas Islam Bandung
A. Harits Nu’manUniversitas Islam Bandung
Dede R. OktiniUniversitas Islam Bandung

Abstract

Management
Service Quality, Patient Satisfaction, Patient Confidence
The purpose of hospitals is to improve the health status of the community by providing affordable health services. General Hospital of DR Abdul Radjak Purwakarta is a useful service agency in the health area, with the primary purpose of enhancing public health through outpatient services, emergency treatment, inpatient care, and a variety of other services. Patients frequently frequented outpatient services, with the internal medicine polyclinic receiving the most visitors. This study intended to determine the effect of service quality on patient satisfaction and confidence, and the effect of patient satisfaction on confidence at the General Hospital of DR Abdul Radjak Purwakarta. This study used a sample of 100 outpatients who satisfied inclusion and exclusion criteria. Non-probability sampling was utilised in the sampling technique. The data was collected using questionnaires distribution, observation, interviews, and documentation. The data was analysed using Structural Equation Modeling (SEM). The study’s findings demonstrated that service quality, patient happiness, and confidence were in high category. Moreover, service quality affected patient satisfaction. Patient confidence is also affected by service satisfaction. Patient satisfaction affects patient confidence.

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IJARIIE Annisa Rusyda A., A. Harits Nu’man, and Dede R. Oktini. "THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AND CONFIDENCE" International Journal Of Advance Research And Innovative Ideas In Education Volume 9 Issue 2 2023 Page 1683-1689
MLA Annisa Rusyda A., A. Harits Nu’man, and Dede R. Oktini. "THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AND CONFIDENCE." International Journal Of Advance Research And Innovative Ideas In Education 9.2(2023) : 1683-1689.
APA Annisa Rusyda A., A. Harits Nu’man, & Dede R. Oktini. (2023). THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AND CONFIDENCE. International Journal Of Advance Research And Innovative Ideas In Education, 9(2), 1683-1689.
Chicago Annisa Rusyda A., A. Harits Nu’man, and Dede R. Oktini. "THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AND CONFIDENCE." International Journal Of Advance Research And Innovative Ideas In Education 9, no. 2 (2023) : 1683-1689.
Oxford Annisa Rusyda A., A. Harits Nu’man, and Dede R. Oktini. 'THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AND CONFIDENCE', International Journal Of Advance Research And Innovative Ideas In Education, vol. 9, no. 2, 2023, p. 1683-1689. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/THE_EFFECT_OF_SERVICE_QUALITY_ON_PATIENT_SATISFACTION_AND_CONFIDENCE_ijariie19680.pdf (Accessed : ).
Harvard Annisa Rusyda A., A. Harits Nu’man, and Dede R. Oktini. (2023) 'THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AND CONFIDENCE', International Journal Of Advance Research And Innovative Ideas In Education, 9(2), pp. 1683-1689IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/THE_EFFECT_OF_SERVICE_QUALITY_ON_PATIENT_SATISFACTION_AND_CONFIDENCE_ijariie19680.pdf (Accessed : )
IEEE Annisa Rusyda A., A. Harits Nu’man, and Dede R. Oktini, "THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AND CONFIDENCE," International Journal Of Advance Research And Innovative Ideas In Education, vol. 9, no. 2, pp. 1683-1689, Mar-App 2023. [Online]. Available: https://ijariie.com/AdminUploadPdf/THE_EFFECT_OF_SERVICE_QUALITY_ON_PATIENT_SATISFACTION_AND_CONFIDENCE_ijariie19680.pdf [Accessed : ].
Turabian Annisa Rusyda A., A. Harits Nu’man, and Dede R. Oktini. "THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AND CONFIDENCE." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 9 number 2 ().
Vancouver Annisa Rusyda A., A. Harits Nu’man, and Dede R. Oktini. THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AND CONFIDENCE. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2023 [Cited : ]; 9(2) : 1683-1689. Available from: https://ijariie.com/AdminUploadPdf/THE_EFFECT_OF_SERVICE_QUALITY_ON_PATIENT_SATISFACTION_AND_CONFIDENCE_ijariie19680.pdf
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