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Title: :  ANALYSIS OF THE EFFECT OF MENTORSHIP STRATEGY ON SERVICE DELIVERY AMONG OFFICE ADMINISTRATORS IN THE MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT NAIROBI, KENYA
PaperId: :  20481
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 9 Issue 3 2023
DUI:    16.0415/IJARIIE-20481
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Dr. Martin Onsiro RonaldMount Kenya University

Abstract

BUSINESS ADMINISTRATION
Coaching, Mentorship, Service delivery, Organization structure and Staff professional development.
All organizations are founded on the aim to continuously provide required services. This is possible through development and compliance with succession planning strategies. Achievement of succession planning strategy’s goal is not guaranteed. In Nairobi, Kenya's Ministry of Interior and National Government, office administrators' techniques for succession planning on service delivery were explored in this study. The study was guided by the following objective; to analyze the effect of mentorship strategy on service delivery among office administrators in the Ministry of Interior and Coordination of National government in Nairobi County, Kenya. The study was guided by Social Learning Theory (SLT) as documented by Bandura 1965.The study adopted convergent parallel mixed research design. The target population was 171 respondents comprising of office administrators, human resources director, County commissioner and Sub-County commissioners. A sample of 171 respondents was selected through census approach. Primary data was sourced using questionnaires among office administrators. Interview guide collected data from human resources director, county and sub county commissioners. Cronbach Alpha examined reliability and piloting was conducted in Kiambu County. Thematic analysis was used to analyze qualitative data. Quantitative data were examined using descriptive and inferential statistics. The descriptive data included frequency, percentages, mean, and standard deviation. Examples of inferential statistics include the product moment correlation coefficient and simple and multiple linear regression analysis. The results were presented using figures and tables. The study found that the mentorship strategy had a positive and significant influence on service delivery among office administrators in Nairobi County, Kenya, according to the Ministry of Interior and Coordination of National Government (= 0.739, p value 0.05).Mentorship strategy positive and significant effect on service delivery in the Ministry of Interior and Coordination of National Government in Kenya. Thus, it can be concluded that superior capacity to build trusts and rapport with juniors, posing challenges among employee’s aids in learning, provision of feedback mechanism aids in achievement of objectives. Further, delegation and responsibilities sharing and assignment with higher responsibilities aids in learning and development.

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IJARIIE Dr. Martin Onsiro Ronald. "ANALYSIS OF THE EFFECT OF MENTORSHIP STRATEGY ON SERVICE DELIVERY AMONG OFFICE ADMINISTRATORS IN THE MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT NAIROBI, KENYA" International Journal Of Advance Research And Innovative Ideas In Education Volume 9 Issue 3 2023 Page 4608-4617
MLA Dr. Martin Onsiro Ronald. "ANALYSIS OF THE EFFECT OF MENTORSHIP STRATEGY ON SERVICE DELIVERY AMONG OFFICE ADMINISTRATORS IN THE MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT NAIROBI, KENYA." International Journal Of Advance Research And Innovative Ideas In Education 9.3(2023) : 4608-4617.
APA Dr. Martin Onsiro Ronald. (2023). ANALYSIS OF THE EFFECT OF MENTORSHIP STRATEGY ON SERVICE DELIVERY AMONG OFFICE ADMINISTRATORS IN THE MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT NAIROBI, KENYA. International Journal Of Advance Research And Innovative Ideas In Education, 9(3), 4608-4617.
Chicago Dr. Martin Onsiro Ronald. "ANALYSIS OF THE EFFECT OF MENTORSHIP STRATEGY ON SERVICE DELIVERY AMONG OFFICE ADMINISTRATORS IN THE MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT NAIROBI, KENYA." International Journal Of Advance Research And Innovative Ideas In Education 9, no. 3 (2023) : 4608-4617.
Oxford Dr. Martin Onsiro Ronald. 'ANALYSIS OF THE EFFECT OF MENTORSHIP STRATEGY ON SERVICE DELIVERY AMONG OFFICE ADMINISTRATORS IN THE MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT NAIROBI, KENYA', International Journal Of Advance Research And Innovative Ideas In Education, vol. 9, no. 3, 2023, p. 4608-4617. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_THE_EFFECT_OF_MENTORSHIP_STRATEGY_ON_SERVICE_DELIVERY_AMONG_OFFICE_ADMINISTRATORS_IN_THE_MINISTRY_OF_INTERIOR_AND_COORDINATION_OF_NATIONAL_GOVERNMENT_NAIROBI__KENYA_ijariie20481.pdf (Accessed : 25 April 2024).
Harvard Dr. Martin Onsiro Ronald. (2023) 'ANALYSIS OF THE EFFECT OF MENTORSHIP STRATEGY ON SERVICE DELIVERY AMONG OFFICE ADMINISTRATORS IN THE MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT NAIROBI, KENYA', International Journal Of Advance Research And Innovative Ideas In Education, 9(3), pp. 4608-4617IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_THE_EFFECT_OF_MENTORSHIP_STRATEGY_ON_SERVICE_DELIVERY_AMONG_OFFICE_ADMINISTRATORS_IN_THE_MINISTRY_OF_INTERIOR_AND_COORDINATION_OF_NATIONAL_GOVERNMENT_NAIROBI__KENYA_ijariie20481.pdf (Accessed : 25 April 2024)
IEEE Dr. Martin Onsiro Ronald, "ANALYSIS OF THE EFFECT OF MENTORSHIP STRATEGY ON SERVICE DELIVERY AMONG OFFICE ADMINISTRATORS IN THE MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT NAIROBI, KENYA," International Journal Of Advance Research And Innovative Ideas In Education, vol. 9, no. 3, pp. 4608-4617, May-Jun 2023. [Online]. Available: https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_THE_EFFECT_OF_MENTORSHIP_STRATEGY_ON_SERVICE_DELIVERY_AMONG_OFFICE_ADMINISTRATORS_IN_THE_MINISTRY_OF_INTERIOR_AND_COORDINATION_OF_NATIONAL_GOVERNMENT_NAIROBI__KENYA_ijariie20481.pdf [Accessed : 25 April 2024].
Turabian Dr. Martin Onsiro Ronald. "ANALYSIS OF THE EFFECT OF MENTORSHIP STRATEGY ON SERVICE DELIVERY AMONG OFFICE ADMINISTRATORS IN THE MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT NAIROBI, KENYA." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 9 number 3 (25 April 2024).
Vancouver Dr. Martin Onsiro Ronald. ANALYSIS OF THE EFFECT OF MENTORSHIP STRATEGY ON SERVICE DELIVERY AMONG OFFICE ADMINISTRATORS IN THE MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT NAIROBI, KENYA. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2023 [Cited : 25 April 2024]; 9(3) : 4608-4617. Available from: https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_THE_EFFECT_OF_MENTORSHIP_STRATEGY_ON_SERVICE_DELIVERY_AMONG_OFFICE_ADMINISTRATORS_IN_THE_MINISTRY_OF_INTERIOR_AND_COORDINATION_OF_NATIONAL_GOVERNMENT_NAIROBI__KENYA_ijariie20481.pdf
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