Call for Papers:Vol.12 Issue.2

Submission
Last date		 28-Apr-2026
Acceptance Status In One Day
Paper Publish In Two Days
Submit ManuScript

News & Updates

Submit Article

Dear Authors, Article publish in our journal for Volume-12,Issue-2. For article submission on below link: Submit Manuscript


Join As Board

Dear Reviewer, You can join our Reviewer team without given any charges in our journal. Submit Details on below link: Join As Board


Paper Publication Charges

IJARIIE APP
Download Android App

For Authors

Archives

IJARIIE Board

Downloads

Android App

Download IJARIIE APP

Authors

Title: :  The Influence Of Hospital Image And Service Quality On Patients’ Loyalty
PaperId: :  22047
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 9 Issue 6 2023
DUI:    16.0415/IJARIIE-22047
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Cahya Rizki HidayatullahUniversitas Islam Bandung
Ratih TresnatiUniversitas Islam Bandung
Rizal ChaidirUniversitas Islam Bandung

Abstract

Management, Hospital Management, Marketing Management
hospital image, service quality, patients’ loyalty
Situated in the eastern region of Bandung, the Anisa Medical Center Hospital grapples with challenges stemming from public dissatisfaction, which has manifested in a detrimental impact on its overall reputation and patient loyalty. This research, falling within the verificative category and employing a case study method with 194 respondents through a simple random sampling technique, systematically delves into the intricate dynamics between hospital reputation, public service quality, and their combined influence on patient loyalty. The findings reveal a prevailing perception of the hospital's reputation as high (65.59%) and public service quality as commendable (79.38%), which positively correlates with a significant proportion of respondents expressing high patient loyalty (81.44%). In light of these outcomes, strategic recommendations emerge, encompassing initiatives to fortify the hospital's standing, such as bolstering facilities, cultivating a health-centric environment, meticulous maintenance and enhancement of existing amenities, delivery of exemplary services, and ensuring swift, procedural responsiveness. These measures are thoughtfully proposed to not only rectify current shortcomings but also to actively contribute to the elevation of the hospital's reputation, enhancement of service quality, and the ultimate reinforcement of patient loyalty.

Citations

Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.

IJARIIE Cahya Rizki Hidayatullah, Ratih Tresnati, and Rizal Chaidir. "The Influence Of Hospital Image And Service Quality On Patients’ Loyalty" International Journal Of Advance Research And Innovative Ideas In Education Volume 9 Issue 6 2023 Page 664-670
MLA Cahya Rizki Hidayatullah, Ratih Tresnati, and Rizal Chaidir. "The Influence Of Hospital Image And Service Quality On Patients’ Loyalty." International Journal Of Advance Research And Innovative Ideas In Education 9.6(2023) : 664-670.
APA Cahya Rizki Hidayatullah, Ratih Tresnati, & Rizal Chaidir. (2023). The Influence Of Hospital Image And Service Quality On Patients’ Loyalty. International Journal Of Advance Research And Innovative Ideas In Education, 9(6), 664-670.
Chicago Cahya Rizki Hidayatullah, Ratih Tresnati, and Rizal Chaidir. "The Influence Of Hospital Image And Service Quality On Patients’ Loyalty." International Journal Of Advance Research And Innovative Ideas In Education 9, no. 6 (2023) : 664-670.
Oxford Cahya Rizki Hidayatullah, Ratih Tresnati, and Rizal Chaidir. 'The Influence Of Hospital Image And Service Quality On Patients’ Loyalty', International Journal Of Advance Research And Innovative Ideas In Education, vol. 9, no. 6, 2023, p. 664-670. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/The_Influence_Of_Hospital_Image_And_Service_Quality_On_Patients’_Loyalty_ijariie22047.pdf (Accessed : ).
Harvard Cahya Rizki Hidayatullah, Ratih Tresnati, and Rizal Chaidir. (2023) 'The Influence Of Hospital Image And Service Quality On Patients’ Loyalty', International Journal Of Advance Research And Innovative Ideas In Education, 9(6), pp. 664-670IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/The_Influence_Of_Hospital_Image_And_Service_Quality_On_Patients’_Loyalty_ijariie22047.pdf (Accessed : )
IEEE Cahya Rizki Hidayatullah, Ratih Tresnati, and Rizal Chaidir, "The Influence Of Hospital Image And Service Quality On Patients’ Loyalty," International Journal Of Advance Research And Innovative Ideas In Education, vol. 9, no. 6, pp. 664-670, Nov-Dec 2023. [Online]. Available: https://ijariie.com/AdminUploadPdf/The_Influence_Of_Hospital_Image_And_Service_Quality_On_Patients’_Loyalty_ijariie22047.pdf [Accessed : ].
Turabian Cahya Rizki Hidayatullah, Ratih Tresnati, and Rizal Chaidir. "The Influence Of Hospital Image And Service Quality On Patients’ Loyalty." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 9 number 6 ().
Vancouver Cahya Rizki Hidayatullah, Ratih Tresnati, and Rizal Chaidir. The Influence Of Hospital Image And Service Quality On Patients’ Loyalty. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2023 [Cited : ]; 9(6) : 664-670. Available from: https://ijariie.com/AdminUploadPdf/The_Influence_Of_Hospital_Image_And_Service_Quality_On_Patients’_Loyalty_ijariie22047.pdf
BibTex EndNote RefMan RefWorks

Number Of Downloads



Save in Google Drive

Similar-Paper

TitleArea of ResearchAuther NameAction
A DESCRIPTIVE SURVEY ON THE IMPLEMENTATION OF TECHNICAL VOCATIONAL LIVELIHOOD (TVL) TRACKS AND THE CHALLENGES ENCOUNTERED BY TVL LEARNERS OF SALVACION NATIONAL HIGH SCHOOL: BASIS FOR IMPROVED INSTRUCTIONEducationJowel S. Piquit Download
Role of CSR and Benefits on Employee Performance Across Generations and GendersManagement Md Naim-Ul-Hasan Khan Download
Prison Reforms in Haryana: Issues and InitiativesMANAGEMENTSachin Kumar Download
Disaster Risk Reduction Strategies and Community Preparedness of Coastal Communities in Glan, Sarangani ProvinceManagementKamarudin A. Sagandi Download
RELATIONSHIP BETWEEN SOCIAL LEARNING-RELATED VARIABLES AND ACADEMIC OUTCOMES OF GRADE 9 ARALING PANLIPUNAN LEARNERS OF SALVACION NATIONAL HIGH SCHOOL, AGUSAN DEL SUR DIVISION: A DESCRIPTIVE-CORRELATIONAL APPROACHEducationEVA L. VERTUDAZO Download
Transformations in Financial Networks Among Women Entrepreneurs Post-Demonetization: A Comparative Analysis by Family Structure and Digital IntegrationManagementProf. S. S. Sarangdevot Download
Laboratory Informatics as National Infrastructure: Empirical Evidence on Laboratory Information Management Systems and Geographic Information Systems Integration and Pandemic Response Performance in the United StatesManagementNiranjana Raghunathan Download
MEASURING THE EFFECTIVENESS OF CONFLICT MANAGEMENT APPROACHES IN SCHOOL SETTINGS: A STUDY OF SCHOOL HEADS AND TEACHERSMaster of Arts in Education Major in Educational ManagementSHEIKELA A. LAZARTE Download
The Role of Instructional Resource Management in Addressing Numeracy Gaps among Grade 3 Pupils: A Sequential Explanatory StudyEducational ManagementANGIELYN A. MAMPARO Download
A SEQUENTIAL EXPLANATORY MIXED-METHODS STUDY ON THE CORRELATION BETWEEN TEACHER LEADERSHIP PRACTICES AND FACULTY MORALEEducational ManagementJay M. Sanchez Download
Strengthening Parental Involvement to Enhance Learner’s Academic Achievement: Case Study AnalysisEducational ManagementWENSES S. NOJARA Download
The Role of School Leadership in Fostering a Culture of Innovation and Continuous Improvement: A Literature ReviewEducationMa. Erica C. Flores Download
GOVERNANCE AS A STRUCTURING VARIABLE OF WATER- SANITATION-HYGIENE SECTOR PERFORMANCE: A SYSTEMIC AND MULTI-CRITERIA ANALYSISManagementHelinoro Diamondra RAZAIVAOVOLOLONIAINA Download
A DESCRIPTIVE-EVALUATIVE STUDY ON INDIVIDUAL PERFORMANCE COMMITMENT AND REVIEW FORM (IPCRF) PROFILE OF PROFICIENT TEACHERS AT BISLIG CITY NATIONAL HIGH SCHOOL: BASIS FOR PROFESSIONAL DEVELOPMENTEDUCATIONAL MANAGEMENTClimfel Maries T. Datoon Download
A STUDY ON SMARTWATCH ERA: ENHANCING HEALTHCARE IN HYDERABADManagementSagar Soni Download
12