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Title: :  The Influence Of Situational Leadership On Public Health Centre Service Quality
PaperId: :  22812
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 10 Issue 2 2024
DUI:    16.0415/IJARIIE-22812
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Imas Vivih FaradilahUniversitas Islam Bandung
MuhardiUniversitas Islam Bandung
Ima AmaliahUniversitas Islam Bandung

Abstract

Management, Healthcare
leadership, puskesmas, and quality service
The purpose of carrying out this research activity was to identify and analyze situational leadership in three puskesmas in Bandung Regency, to identify and analyze service quality in three puskesmas in Bandung Regency, to identify and analyze the influence of situational leadership on service quality in three puskesmas in Bandung Regency. This research is quantitative descriptive research using a survey method with a causal associative approach. The causal associative approach is research focused on uncovering the relationship between two or more variables, through a causal perspective. That is, in this study there are independent variables (influence) and dependent variables (influenced). The results of this study show that leadership with a situational leadership style at the Dayeuhkolot, Pameungpeuk and Sumbersari Health Centers can support the role in providing Puskesmas services that are in harmony with increasing service quality for the better. And it has proven to be used well in these three Puskesmas. This is proven by the involvement of all human resources in the process of providing Puskesmas services to provide good quality service. In terms of situational leadership style, it plays a big role in the operation of each Puskesmas, this is what can provide support to each other in managing the running of Puskesmas services so that the quality of service gets good results and can make their respective decisions to improve the quality of their Puskesmas services, as evidenced by their duties are carried out well together can be carried out properly according to expectations in each Puskesmas. The influence of situational leadership on the quality of service at the puskesmas is going well and is satisfying, while it is felt from the active role in providing Puskesmas services in carrying out quality services.

Citations

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IJARIIE Imas Vivih Faradilah, Muhardi, and Ima Amaliah. "The Influence Of Situational Leadership On Public Health Centre Service Quality" International Journal Of Advance Research And Innovative Ideas In Education Volume 10 Issue 2 2024 Page 770-780
MLA Imas Vivih Faradilah, Muhardi, and Ima Amaliah. "The Influence Of Situational Leadership On Public Health Centre Service Quality." International Journal Of Advance Research And Innovative Ideas In Education 10.2(2024) : 770-780.
APA Imas Vivih Faradilah, Muhardi, & Ima Amaliah. (2024). The Influence Of Situational Leadership On Public Health Centre Service Quality. International Journal Of Advance Research And Innovative Ideas In Education, 10(2), 770-780.
Chicago Imas Vivih Faradilah, Muhardi, and Ima Amaliah. "The Influence Of Situational Leadership On Public Health Centre Service Quality." International Journal Of Advance Research And Innovative Ideas In Education 10, no. 2 (2024) : 770-780.
Oxford Imas Vivih Faradilah, Muhardi, and Ima Amaliah. 'The Influence Of Situational Leadership On Public Health Centre Service Quality', International Journal Of Advance Research And Innovative Ideas In Education, vol. 10, no. 2, 2024, p. 770-780. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/The_Influence_Of_Situational_Leadership_On_Public_Health_Centre_Service_Quality_ijariie22812.pdf (Accessed : 10 July 2024).
Harvard Imas Vivih Faradilah, Muhardi, and Ima Amaliah. (2024) 'The Influence Of Situational Leadership On Public Health Centre Service Quality', International Journal Of Advance Research And Innovative Ideas In Education, 10(2), pp. 770-780IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/The_Influence_Of_Situational_Leadership_On_Public_Health_Centre_Service_Quality_ijariie22812.pdf (Accessed : 10 July 2024)
IEEE Imas Vivih Faradilah, Muhardi, and Ima Amaliah, "The Influence Of Situational Leadership On Public Health Centre Service Quality," International Journal Of Advance Research And Innovative Ideas In Education, vol. 10, no. 2, pp. 770-780, Mar-App 2024. [Online]. Available: https://ijariie.com/AdminUploadPdf/The_Influence_Of_Situational_Leadership_On_Public_Health_Centre_Service_Quality_ijariie22812.pdf [Accessed : 10 July 2024].
Turabian Imas Vivih Faradilah, Muhardi, and Ima Amaliah. "The Influence Of Situational Leadership On Public Health Centre Service Quality." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 10 number 2 (10 July 2024).
Vancouver Imas Vivih Faradilah, Muhardi, and Ima Amaliah. The Influence Of Situational Leadership On Public Health Centre Service Quality. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2024 [Cited : 10 July 2024]; 10(2) : 770-780. Available from: https://ijariie.com/AdminUploadPdf/The_Influence_Of_Situational_Leadership_On_Public_Health_Centre_Service_Quality_ijariie22812.pdf
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