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Title: :  ANALYSIS OF PATIENT SATISFACTION IN THE MEDICAL REHABILITATION POLYCLINIC OF PRIMA RS MEDAN
PaperId: :  23173
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 10 Issue 2 2024
DUI:    16.0415/IJARIIE-23173
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Wang ZhaoyangMaster of Clinical Medicine Study Program, Faculty of Medicine, Dentistry and Health Sciences, Universitas Prima Indonesia
Johannes Bastira GintingBachelor of Public Health

Abstract

Clinical Medicine
Patient satisfaction, Evaluation of health services, Quantitative research methods, Cost relationship with patient satisfaction, Cost management and quality of service
Patient satisfaction in hospitals plays a crucial role in evaluating healthcare quality. Several factors contribute to patient satisfaction, including waiting times, communication, facilities, therapy effectiveness, emotional support, and information provision. In 2024, the evaluation of patient satisfaction at RS Prima Medan's Medical Rehabilitation Polyclinic adheres to official guidelines to inform future service enhancements. Employing comprehensive measurement methods is fundamental for enhancing service quality. The study conducted in January 2024 at the Medical Rehabilitation Polyclinic of RS Prima Medan employed non-experimental quantitative research, involving 30 patients selected through purposive sampling. Data collection included online surveys and interviews, with analysis utilizing statistical techniques like the Chi-Square test and multiple logistic regression while upholding ethical standards and data validity. Results from the Chi-Square test revealed a significant correlation between Requirements, Procedures, Service Time, Fees/Rates, Facilities/Infrastructure, and patient satisfaction (p < 0.05). High service quality and reasonable prices can enhance customer satisfaction, whereas dissatisfaction may prompt patients to seek services from competitors. Multivariate analysis demonstrated that the Cost variable notably influences patient satisfaction at RS Prima Medan's Medical Rehabilitation Polyclinic, potentially impacting satisfaction by 4,178 times. These findings underscore the significance of cost management and specific service aspects in enhancing patient satisfaction. In conclusion, prioritizing price fairness and service quality is essential for retaining customers and achieving long-term healthcare business goals. Hospitals focusing on these aspects can bolster patient satisfaction, fostering a positive reputation within the healthcare sector

Citations

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IJARIIE Wang Zhaoyang, and Johannes Bastira Ginting. "ANALYSIS OF PATIENT SATISFACTION IN THE MEDICAL REHABILITATION POLYCLINIC OF PRIMA RS MEDAN" International Journal Of Advance Research And Innovative Ideas In Education Volume 10 Issue 2 2024 Page 3812-3816
MLA Wang Zhaoyang, and Johannes Bastira Ginting. "ANALYSIS OF PATIENT SATISFACTION IN THE MEDICAL REHABILITATION POLYCLINIC OF PRIMA RS MEDAN." International Journal Of Advance Research And Innovative Ideas In Education 10.2(2024) : 3812-3816.
APA Wang Zhaoyang, & Johannes Bastira Ginting. (2024). ANALYSIS OF PATIENT SATISFACTION IN THE MEDICAL REHABILITATION POLYCLINIC OF PRIMA RS MEDAN. International Journal Of Advance Research And Innovative Ideas In Education, 10(2), 3812-3816.
Chicago Wang Zhaoyang, and Johannes Bastira Ginting. "ANALYSIS OF PATIENT SATISFACTION IN THE MEDICAL REHABILITATION POLYCLINIC OF PRIMA RS MEDAN." International Journal Of Advance Research And Innovative Ideas In Education 10, no. 2 (2024) : 3812-3816.
Oxford Wang Zhaoyang, and Johannes Bastira Ginting. 'ANALYSIS OF PATIENT SATISFACTION IN THE MEDICAL REHABILITATION POLYCLINIC OF PRIMA RS MEDAN', International Journal Of Advance Research And Innovative Ideas In Education, vol. 10, no. 2, 2024, p. 3812-3816. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_PATIENT_SATISFACTION_IN_THE_MEDICAL_REHABILITATION_POLYCLINIC_OF_PRIMA_RS_MEDAN_ijariie23173.pdf (Accessed : 28 October 2024).
Harvard Wang Zhaoyang, and Johannes Bastira Ginting. (2024) 'ANALYSIS OF PATIENT SATISFACTION IN THE MEDICAL REHABILITATION POLYCLINIC OF PRIMA RS MEDAN', International Journal Of Advance Research And Innovative Ideas In Education, 10(2), pp. 3812-3816IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_PATIENT_SATISFACTION_IN_THE_MEDICAL_REHABILITATION_POLYCLINIC_OF_PRIMA_RS_MEDAN_ijariie23173.pdf (Accessed : 28 October 2024)
IEEE Wang Zhaoyang, and Johannes Bastira Ginting, "ANALYSIS OF PATIENT SATISFACTION IN THE MEDICAL REHABILITATION POLYCLINIC OF PRIMA RS MEDAN," International Journal Of Advance Research And Innovative Ideas In Education, vol. 10, no. 2, pp. 3812-3816, Mar-App 2024. [Online]. Available: https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_PATIENT_SATISFACTION_IN_THE_MEDICAL_REHABILITATION_POLYCLINIC_OF_PRIMA_RS_MEDAN_ijariie23173.pdf [Accessed : 28 October 2024].
Turabian Wang Zhaoyang, and Johannes Bastira Ginting. "ANALYSIS OF PATIENT SATISFACTION IN THE MEDICAL REHABILITATION POLYCLINIC OF PRIMA RS MEDAN." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 10 number 2 (28 October 2024).
Vancouver Wang Zhaoyang, and Johannes Bastira Ginting. ANALYSIS OF PATIENT SATISFACTION IN THE MEDICAL REHABILITATION POLYCLINIC OF PRIMA RS MEDAN. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2024 [Cited : 28 October 2024]; 10(2) : 3812-3816. Available from: https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_PATIENT_SATISFACTION_IN_THE_MEDICAL_REHABILITATION_POLYCLINIC_OF_PRIMA_RS_MEDAN_ijariie23173.pdf
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