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Title: :  E-MANAGEMENT SYSTEM UTILIZATION ANALYSIS IN AN EFFORT TO IMPROVE PATIENT SERVICE QUALITY AT KASIH BUNDA CIMAHI CLINIC
PaperId: :  24818
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 10 Issue 4 2024
DUI:    16.0415/IJARIIE-24818
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Josef Stefanus YonathanMagister of Management Study Program, Faculty of Economy and Business, Universitas Islam Bandung
Muhardi MuhardiMagister of Management Study Program, Faculty of Economy and Business, Universitas Islam Bandung
Albert HendartaMagister of Management Study Program, Faculty of Economy and Business, Universitas Islam Bandung

Abstract

Management, Economy, Healthcare
Information System, Quality of Care, E-Management
As health service technology advances, clinics must continuously adapt to comply with regulations and stay competitive, particularly in the implementation of information systems, which are crucial for enhancing service delivery and administrative efficiency. This thesis explores the impact of an e-management information system on improving service quality at Klinik Kasih Bunda Cimahi, using a descriptive qualitative exploratory approach. Data was gathered through interviews, direct observations, and document analysis, and organized systematically by classifying it according to topics, questions, categories, parameters, and dimensions set by the researcher. The study finds that the implementation of the system aligns with the 4 Pillar framework of information systems—Techno ware, Human ware, Info ware, and Organ ware. While the current system is generally effective, interviews with clinic personnel highlighted areas where operations remain suboptimal, necessitating improvements in service efficiency across administration, medical services, and pharmacy, ultimately leading to better patient care.

Citations

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IJARIIE Josef Stefanus Yonathan, Muhardi Muhardi, and Albert Hendarta. "E-MANAGEMENT SYSTEM UTILIZATION ANALYSIS IN AN EFFORT TO IMPROVE PATIENT SERVICE QUALITY AT KASIH BUNDA CIMAHI CLINIC" International Journal Of Advance Research And Innovative Ideas In Education Volume 10 Issue 4 2024 Page 2835-2846
MLA Josef Stefanus Yonathan, Muhardi Muhardi, and Albert Hendarta. "E-MANAGEMENT SYSTEM UTILIZATION ANALYSIS IN AN EFFORT TO IMPROVE PATIENT SERVICE QUALITY AT KASIH BUNDA CIMAHI CLINIC." International Journal Of Advance Research And Innovative Ideas In Education 10.4(2024) : 2835-2846.
APA Josef Stefanus Yonathan, Muhardi Muhardi, & Albert Hendarta. (2024). E-MANAGEMENT SYSTEM UTILIZATION ANALYSIS IN AN EFFORT TO IMPROVE PATIENT SERVICE QUALITY AT KASIH BUNDA CIMAHI CLINIC. International Journal Of Advance Research And Innovative Ideas In Education, 10(4), 2835-2846.
Chicago Josef Stefanus Yonathan, Muhardi Muhardi, and Albert Hendarta. "E-MANAGEMENT SYSTEM UTILIZATION ANALYSIS IN AN EFFORT TO IMPROVE PATIENT SERVICE QUALITY AT KASIH BUNDA CIMAHI CLINIC." International Journal Of Advance Research And Innovative Ideas In Education 10, no. 4 (2024) : 2835-2846.
Oxford Josef Stefanus Yonathan, Muhardi Muhardi, and Albert Hendarta. 'E-MANAGEMENT SYSTEM UTILIZATION ANALYSIS IN AN EFFORT TO IMPROVE PATIENT SERVICE QUALITY AT KASIH BUNDA CIMAHI CLINIC', International Journal Of Advance Research And Innovative Ideas In Education, vol. 10, no. 4, 2024, p. 2835-2846. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/E_MANAGEMENT_SYSTEM_UTILIZATION_ANALYSIS_IN_AN_EFFORT_TO_IMPROVE_PATIENT_SERVICE_QUALITY_AT_KASIH_BUNDA_CIMAHI_CLINIC_ijariie24818.pdf (Accessed : 24 March 2025).
Harvard Josef Stefanus Yonathan, Muhardi Muhardi, and Albert Hendarta. (2024) 'E-MANAGEMENT SYSTEM UTILIZATION ANALYSIS IN AN EFFORT TO IMPROVE PATIENT SERVICE QUALITY AT KASIH BUNDA CIMAHI CLINIC', International Journal Of Advance Research And Innovative Ideas In Education, 10(4), pp. 2835-2846IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/E_MANAGEMENT_SYSTEM_UTILIZATION_ANALYSIS_IN_AN_EFFORT_TO_IMPROVE_PATIENT_SERVICE_QUALITY_AT_KASIH_BUNDA_CIMAHI_CLINIC_ijariie24818.pdf (Accessed : 24 March 2025)
IEEE Josef Stefanus Yonathan, Muhardi Muhardi, and Albert Hendarta, "E-MANAGEMENT SYSTEM UTILIZATION ANALYSIS IN AN EFFORT TO IMPROVE PATIENT SERVICE QUALITY AT KASIH BUNDA CIMAHI CLINIC," International Journal Of Advance Research And Innovative Ideas In Education, vol. 10, no. 4, pp. 2835-2846, Jul-Aug 2024. [Online]. Available: https://ijariie.com/AdminUploadPdf/E_MANAGEMENT_SYSTEM_UTILIZATION_ANALYSIS_IN_AN_EFFORT_TO_IMPROVE_PATIENT_SERVICE_QUALITY_AT_KASIH_BUNDA_CIMAHI_CLINIC_ijariie24818.pdf [Accessed : 24 March 2025].
Turabian Josef Stefanus Yonathan, Muhardi Muhardi, and Albert Hendarta. "E-MANAGEMENT SYSTEM UTILIZATION ANALYSIS IN AN EFFORT TO IMPROVE PATIENT SERVICE QUALITY AT KASIH BUNDA CIMAHI CLINIC." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 10 number 4 (24 March 2025).
Vancouver Josef Stefanus Yonathan, Muhardi Muhardi, and Albert Hendarta. E-MANAGEMENT SYSTEM UTILIZATION ANALYSIS IN AN EFFORT TO IMPROVE PATIENT SERVICE QUALITY AT KASIH BUNDA CIMAHI CLINIC. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2024 [Cited : 24 March 2025]; 10(4) : 2835-2846. Available from: https://ijariie.com/AdminUploadPdf/E_MANAGEMENT_SYSTEM_UTILIZATION_ANALYSIS_IN_AN_EFFORT_TO_IMPROVE_PATIENT_SERVICE_QUALITY_AT_KASIH_BUNDA_CIMAHI_CLINIC_ijariie24818.pdf
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