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Title: :  Speech Emotion AI for Mental Health Monitoring in Call Centers
PaperId: :  26397
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 11 Issue 2 2025
DUI:    16.0415/IJARIIE-26397
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Gowtham KumarUniversity of Mysore

Abstract

Computer Science
Mental Health, SER, AI. Call Centre
Mental health issues are increasingly recognized as a global concern, with workplaces and service industries taking greater interest in emotional well-being. Call centers, where agents experience high stress and emotional labor, are environments where mental health monitoring can have transformative benefits. Speech Emotion Recognition (SER) powered by Artificial Intelligence enables real-time analysis of vocal cues to detect emotional states such as stress, frustration, anxiety, or burnout. This paper explores the foundational technologies of speech emotion AI, including acoustic feature extraction, machine learning, and deep neural network architectures. It discusses practical use cases in employee well-being monitoring, burnout prevention, and stress analytics within call centers. Real-world applications and pilot programs are reviewed to assess effectiveness and limitations. Ethical and privacy considerations such as data consent, emotional surveillance, and fairness are critically examined. The paper also addresses technical challenges in emotion generalization, cross-lingual performance, and real-time processing. Finally, it presents future directions such as multimodal emotion detection, explainable SER models, and AI-driven mental health interventions. Speech emotion AI offers a non-intrusive, scalable tool for supporting mental health in high-stress occupational environments like call centers.

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IJARIIE Gowtham Kumar. "Speech Emotion AI for Mental Health Monitoring in Call Centers" International Journal Of Advance Research And Innovative Ideas In Education Volume 11 Issue 2 2025 Page 3224-3229
MLA Gowtham Kumar. "Speech Emotion AI for Mental Health Monitoring in Call Centers." International Journal Of Advance Research And Innovative Ideas In Education 11.2(2025) : 3224-3229.
APA Gowtham Kumar. (2025). Speech Emotion AI for Mental Health Monitoring in Call Centers. International Journal Of Advance Research And Innovative Ideas In Education, 11(2), 3224-3229.
Chicago Gowtham Kumar. "Speech Emotion AI for Mental Health Monitoring in Call Centers." International Journal Of Advance Research And Innovative Ideas In Education 11, no. 2 (2025) : 3224-3229.
Oxford Gowtham Kumar. 'Speech Emotion AI for Mental Health Monitoring in Call Centers', International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 2, 2025, p. 3224-3229. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/Speech_Emotion_AI_for_Mental_Health_Monitoring_in_Call_Centers_ijariie26397.pdf (Accessed : ).
Harvard Gowtham Kumar. (2025) 'Speech Emotion AI for Mental Health Monitoring in Call Centers', International Journal Of Advance Research And Innovative Ideas In Education, 11(2), pp. 3224-3229IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/Speech_Emotion_AI_for_Mental_Health_Monitoring_in_Call_Centers_ijariie26397.pdf (Accessed : )
IEEE Gowtham Kumar, "Speech Emotion AI for Mental Health Monitoring in Call Centers," International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 2, pp. 3224-3229, Mar-App 2025. [Online]. Available: https://ijariie.com/AdminUploadPdf/Speech_Emotion_AI_for_Mental_Health_Monitoring_in_Call_Centers_ijariie26397.pdf [Accessed : ].
Turabian Gowtham Kumar. "Speech Emotion AI for Mental Health Monitoring in Call Centers." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 11 number 2 ().
Vancouver Gowtham Kumar. Speech Emotion AI for Mental Health Monitoring in Call Centers. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2025 [Cited : ]; 11(2) : 3224-3229. Available from: https://ijariie.com/AdminUploadPdf/Speech_Emotion_AI_for_Mental_Health_Monitoring_in_Call_Centers_ijariie26397.pdf
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