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Title: :  ANALYSIS OF CUSTOMER FEEDBACK ON FOOD AND BEVERAGE SERVICE IN RP HOTELS
PaperId: :  26874
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 11 Issue 3 2025
DUI:    16.0415/IJARIIE-26874
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Karthikeyan SDr.N.G.P Arts and science college
Dr. D. ShanmugavadivelDr.N.G.P Arts and science college

Abstract

commerce
Taste, Quality, Food and Beverage
This study explores customer feedback on food and beverage services at R.P. Lakshmi Hotels to understand the factors influencing guest satisfaction. Using a descriptive research design, both qualitative and quantitative data were collected through surveys and reviews. Key areas examined include food quality, service speed, staff behavior, menu variety, and ambiance. Findings reveal that taste and menu variety are major drivers of satisfaction, while delays in service and limited options contribute to negative experiences. Statistical tools like percentage analysis, chi-square tests, and ANOVA were applied to interpret the data. The study offers actionable recommendations to enhance service quality, such as expanding menu options, improving service efficiency, and implementing loyalty programs to boost customer retention and satisfaction.

Citations

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IJARIIE Karthikeyan S, and Dr. D. Shanmugavadivel. "ANALYSIS OF CUSTOMER FEEDBACK ON FOOD AND BEVERAGE SERVICE IN RP HOTELS" International Journal Of Advance Research And Innovative Ideas In Education Volume 11 Issue 3 2025 Page 3315-3320
MLA Karthikeyan S, and Dr. D. Shanmugavadivel. "ANALYSIS OF CUSTOMER FEEDBACK ON FOOD AND BEVERAGE SERVICE IN RP HOTELS." International Journal Of Advance Research And Innovative Ideas In Education 11.3(2025) : 3315-3320.
APA Karthikeyan S, & Dr. D. Shanmugavadivel. (2025). ANALYSIS OF CUSTOMER FEEDBACK ON FOOD AND BEVERAGE SERVICE IN RP HOTELS. International Journal Of Advance Research And Innovative Ideas In Education, 11(3), 3315-3320.
Chicago Karthikeyan S, and Dr. D. Shanmugavadivel. "ANALYSIS OF CUSTOMER FEEDBACK ON FOOD AND BEVERAGE SERVICE IN RP HOTELS." International Journal Of Advance Research And Innovative Ideas In Education 11, no. 3 (2025) : 3315-3320.
Oxford Karthikeyan S, and Dr. D. Shanmugavadivel. 'ANALYSIS OF CUSTOMER FEEDBACK ON FOOD AND BEVERAGE SERVICE IN RP HOTELS', International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 3, 2025, p. 3315-3320. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_CUSTOMER_FEEDBACK_ON_FOOD_AND_BEVERAGE_SERVICE_IN_RP_HOTELS_ijariie26874.pdf (Accessed : ).
Harvard Karthikeyan S, and Dr. D. Shanmugavadivel. (2025) 'ANALYSIS OF CUSTOMER FEEDBACK ON FOOD AND BEVERAGE SERVICE IN RP HOTELS', International Journal Of Advance Research And Innovative Ideas In Education, 11(3), pp. 3315-3320IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_CUSTOMER_FEEDBACK_ON_FOOD_AND_BEVERAGE_SERVICE_IN_RP_HOTELS_ijariie26874.pdf (Accessed : )
IEEE Karthikeyan S, and Dr. D. Shanmugavadivel, "ANALYSIS OF CUSTOMER FEEDBACK ON FOOD AND BEVERAGE SERVICE IN RP HOTELS," International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 3, pp. 3315-3320, May-Jun 2025. [Online]. Available: https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_CUSTOMER_FEEDBACK_ON_FOOD_AND_BEVERAGE_SERVICE_IN_RP_HOTELS_ijariie26874.pdf [Accessed : ].
Turabian Karthikeyan S, and Dr. D. Shanmugavadivel. "ANALYSIS OF CUSTOMER FEEDBACK ON FOOD AND BEVERAGE SERVICE IN RP HOTELS." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 11 number 3 ().
Vancouver Karthikeyan S, and Dr. D. Shanmugavadivel. ANALYSIS OF CUSTOMER FEEDBACK ON FOOD AND BEVERAGE SERVICE IN RP HOTELS. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2025 [Cited : ]; 11(3) : 3315-3320. Available from: https://ijariie.com/AdminUploadPdf/ANALYSIS_OF_CUSTOMER_FEEDBACK_ON_FOOD_AND_BEVERAGE_SERVICE_IN_RP_HOTELS_ijariie26874.pdf
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