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Call for Papers:Vol.12 Issue.2

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Title: :  Chatbot based helpdesk for Government employee and departments
PaperId: :  27776
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 11 Issue 6 2025
DUI:    16.0415/IJARIIE-27776
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Dr. Shanthi SPresidency University
Bharath K MPresidency University
Ankith J HPresidency University
Sohan Kumar NPresidency University

Abstract

Computer science & Engineering(Cyber Security Engineerting)
Artificial Intelligence, Natural Language Processing, IT service desk, government services, internal workflows, and digital transformation, task management, and system integration
The Chatbot-Based Helpdesk for Government Employees and Departments is designed to make everyday administrative communication faster, easier, and more reliable. Instead of waiting for manual responses or searching through lengthy documents, employees can simply ask questions and receive instant, accurate answers through an intelligent conversational system. The chatbot helps with common queries related to leave policies, service rules, department procedures, document status, and basic HR or administrative support. By using natural-language understanding, it interacts like a real assistant—guiding users, offering suggestions, and providing relevant information within seconds. This system not only reduces workload for helpdesk staff but also improves transparency and service efficiency across government departments. Overall, the chatbot acts as a smart digital helper that supports employees, saves time, and ensures smooth internal operations

Citations

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IJARIIE Dr. Shanthi S, Bharath K M, Ankith J H, and Sohan Kumar N. "Chatbot based helpdesk for Government employee and departments" International Journal Of Advance Research And Innovative Ideas In Education Volume 11 Issue 6 2025 Page 1091-1098
MLA Dr. Shanthi S, Bharath K M, Ankith J H, and Sohan Kumar N. "Chatbot based helpdesk for Government employee and departments." International Journal Of Advance Research And Innovative Ideas In Education 11.6(2025) : 1091-1098.
APA Dr. Shanthi S, Bharath K M, Ankith J H, & Sohan Kumar N. (2025). Chatbot based helpdesk for Government employee and departments. International Journal Of Advance Research And Innovative Ideas In Education, 11(6), 1091-1098.
Chicago Dr. Shanthi S, Bharath K M, Ankith J H, and Sohan Kumar N. "Chatbot based helpdesk for Government employee and departments." International Journal Of Advance Research And Innovative Ideas In Education 11, no. 6 (2025) : 1091-1098.
Oxford Dr. Shanthi S, Bharath K M, Ankith J H, and Sohan Kumar N. 'Chatbot based helpdesk for Government employee and departments', International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 6, 2025, p. 1091-1098. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/Chatbot_based_helpdesk_for_Government_employee_and_departments_ijariie27776.pdf (Accessed : ).
Harvard Dr. Shanthi S, Bharath K M, Ankith J H, and Sohan Kumar N. (2025) 'Chatbot based helpdesk for Government employee and departments', International Journal Of Advance Research And Innovative Ideas In Education, 11(6), pp. 1091-1098IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/Chatbot_based_helpdesk_for_Government_employee_and_departments_ijariie27776.pdf (Accessed : )
IEEE Dr. Shanthi S, Bharath K M, Ankith J H, and Sohan Kumar N, "Chatbot based helpdesk for Government employee and departments," International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 6, pp. 1091-1098, Nov-Dec 2025. [Online]. Available: https://ijariie.com/AdminUploadPdf/Chatbot_based_helpdesk_for_Government_employee_and_departments_ijariie27776.pdf [Accessed : ].
Turabian Dr. Shanthi S, Bharath K M, Ankith J H, and Sohan Kumar N. "Chatbot based helpdesk for Government employee and departments." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 11 number 6 ().
Vancouver Dr. Shanthi S, Bharath K M, Ankith J H, and Sohan Kumar N. Chatbot based helpdesk for Government employee and departments. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2025 [Cited : ]; 11(6) : 1091-1098. Available from: https://ijariie.com/AdminUploadPdf/Chatbot_based_helpdesk_for_Government_employee_and_departments_ijariie27776.pdf
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