AN ACTION RESEARCH ON IMPLEMENTING TASK-BASED LEARNING TO ENHANCE TELEPHONE SKILLS IN ENGLISH FOR BUSINESS COMMUNICATION CLASSES

Education

This action research explores the implementation of Task-Based Learning (TBL) to enhance the telephone skills in English for Business Communication Class of 38 fourth-year students majoring in English Linguistics at Dong Nai University. The study focuses on enhancing students' ability to use appropriate telephone language, perform telephone etiquette, and improve fluency in business-related phone conversations through TBL activities such as role-play situations and peer feedback. The finding suggests the students’ enhancement in business communication. The research highlights the effectiveness of TBL in developing practical, real-world language skills essential for business communication.

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