GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL  SERVICES QUALITY IN SUDAN

Ilham Hassam F. Mansour; Dalia M. E. Diab; Hesham E. Mohammed; Abuzar M. A. Eljelly

GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN

June 2016

Vol-2, Issue-3

Paper ID: 2756

ISSN: 2395-4396

Downloads: 65

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Abstract & Details

Research Area

service quality

Keywords

service quality higher education expectations satisfaction gap analysis SERVQUAL Sudan

Abstract

This study aims to measure the expectations and perceptions of Postgraduate students towards service quality. This study uses the adapted and revised SERVQUAL conceptual model of service quality in conjunction with the SERVQUAL questionnaire to measure the expectations and perceptions of graduate programs (DBA and MBA programs) students at the School of management Studies, university of Khartoum, Sudan, towards the educational services they receive in their programs. Structured questionnaire was distributed to 300 students chosen at random within each program. a total of 205 completed and usable questionnaires were used in the analysis. The findings indicate that there were a significant negative difference gaps between the students' perceptions and expectations for the whole score of the service quality. The detailed findings and managerial implications of the study are discussed.

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Author Information

#	Name	Institute / Affiliation
1	Ilham Hassam F. Mansour	School of Management Studies, University of khartoum
2	Dalia M. E. Diab	School of Management Studies , University of Khartoum, Sudan
3	Hesham E. Mohammed	Ahmed bin Mohamed Military College, Doha
4	Abuzar M. A. Eljelly	School of Management Studies, University of khartoum

How to Cite

Use the following formats to cite this article in your research.

APA Style

Mansour, Ilham Hassam F., Diab, Dalia M. E., Mohammed, Hesham E., & Eljelly, Abuzar M. A. (2016). GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN. International Journal of Advance Research and Innovative Ideas In Education, 2(3), 4328-4339.

MLA Style

Mansour, Ilham Hassam F., et al. "GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN." International Journal of Advance Research and Innovative Ideas In Education, vol. 2, no. 3, 2016, pp. 4328-4339.

IEEE Style

Ilham Hassam F. Mansour, Dalia M. E. Diab, Hesham E. Mohammed, and Abuzar M. A. Eljelly, "GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN," International Journal of Advance Research and Innovative Ideas In Education, vol. 2, no. 3, pp. 4328-4339, 2016.

Vancouver Style

Mansour Ilham Hassam F., Diab Dalia M. E., Mohammed Hesham E., Eljelly Abuzar M. A.. GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN. International Journal of Advance Research and Innovative Ideas In Education. 2016;2(3):4328-4339.

Harvard Style

Mansour, Ilham Hassam F., Diab, Dalia M. E., Mohammed, Hesham E., & Eljelly, Abuzar M. A. (2016) 'GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN', International Journal of Advance Research and Innovative Ideas In Education, 2(3), pp. 4328-4339.

Chicago Style

Mansour, Ilham Hassam F., et al. "GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN." International Journal of Advance Research and Innovative Ideas In Education 2, no. 3 (2016): 4328-4339.

Turabian Style

Mansour, Ilham Hassam F., et al. "GRADUATE STUDENTS' ASSESSMENT OF EDUCATIONAL SERVICES QUALITY IN SUDAN." International Journal of Advance Research and Innovative Ideas In Education 2, no. 3 (2016): 4328-4339.