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Title: :  Service delivery in the digital age: Challenges and opportunities from Bindura Municipality's Mobile Application system.
PaperId: :  25100
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 10 Issue 5 2024
DUI:    16.0415/IJARIIE-25100
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Kudakwashe Ignatious MhuriBindura University of Science Education

Abstract

Social Science
digitization, service delivery, mobile application, utilization, local authority
In the face of increasing digitalization, local governments in Zimbabwe, such as Bindura Municipality, embarked on mobile application initiatives to enhance service delivery. This study sought to investigate the challenges and opportunities presented by Bindura Municipality's mobile application initiative, with a focus on service delivery in the digital age. The study was qualitatively conducted among 30 participants who were purposively sampled. It was guided by the Unified Theory of Acceptance and Use of Technology (UTAUT). Data collection was conducted through key informant interviews, in-depth interviews and focus group discussions as methods. Secondary data sources, including official documents and literature, were also analyzed to compare and validate findings. Data analysis was performed using interpretive thematic analysis and content analysis. The study found that the adoption and utilization of the Bindura Municipality mobile application system was significantly hindered by a lack of citizen awareness, a pervasive lack of trust among residents and financial constraints. Lack of ownership the absence of a monitoring and evaluation system also significantly undermined the success of the mobile application system. The study recommends a comprehensive awareness campaign to educate Bindura residents and a robust monitoring and evaluation system to track the uptake and usage of the mobile application. Moreso, fostering a sense of ownership among both residents and municipal staff is critical.

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IJARIIE Kudakwashe Ignatious Mhuri. "Service delivery in the digital age: Challenges and opportunities from Bindura Municipality's Mobile Application system." International Journal Of Advance Research And Innovative Ideas In Education Volume 10 Issue 5 2024 Page 1537-1544
MLA Kudakwashe Ignatious Mhuri. "Service delivery in the digital age: Challenges and opportunities from Bindura Municipality's Mobile Application system.." International Journal Of Advance Research And Innovative Ideas In Education 10.5(2024) : 1537-1544.
APA Kudakwashe Ignatious Mhuri. (2024). Service delivery in the digital age: Challenges and opportunities from Bindura Municipality's Mobile Application system.. International Journal Of Advance Research And Innovative Ideas In Education, 10(5), 1537-1544.
Chicago Kudakwashe Ignatious Mhuri. "Service delivery in the digital age: Challenges and opportunities from Bindura Municipality's Mobile Application system.." International Journal Of Advance Research And Innovative Ideas In Education 10, no. 5 (2024) : 1537-1544.
Oxford Kudakwashe Ignatious Mhuri. 'Service delivery in the digital age: Challenges and opportunities from Bindura Municipality's Mobile Application system.', International Journal Of Advance Research And Innovative Ideas In Education, vol. 10, no. 5, 2024, p. 1537-1544. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/Service_delivery_in_the_digital_age__Challenges_and_opportunities_from_Bindura_Municipality_s_Mobile_Application_system__ijariie25100.pdf (Accessed : ).
Harvard Kudakwashe Ignatious Mhuri. (2024) 'Service delivery in the digital age: Challenges and opportunities from Bindura Municipality's Mobile Application system.', International Journal Of Advance Research And Innovative Ideas In Education, 10(5), pp. 1537-1544IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/Service_delivery_in_the_digital_age__Challenges_and_opportunities_from_Bindura_Municipality_s_Mobile_Application_system__ijariie25100.pdf (Accessed : )
IEEE Kudakwashe Ignatious Mhuri, "Service delivery in the digital age: Challenges and opportunities from Bindura Municipality's Mobile Application system.," International Journal Of Advance Research And Innovative Ideas In Education, vol. 10, no. 5, pp. 1537-1544, Sep-Oct 2024. [Online]. Available: https://ijariie.com/AdminUploadPdf/Service_delivery_in_the_digital_age__Challenges_and_opportunities_from_Bindura_Municipality_s_Mobile_Application_system__ijariie25100.pdf [Accessed : ].
Turabian Kudakwashe Ignatious Mhuri. "Service delivery in the digital age: Challenges and opportunities from Bindura Municipality's Mobile Application system.." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 10 number 5 ().
Vancouver Kudakwashe Ignatious Mhuri. Service delivery in the digital age: Challenges and opportunities from Bindura Municipality's Mobile Application system.. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2024 [Cited : ]; 10(5) : 1537-1544. Available from: https://ijariie.com/AdminUploadPdf/Service_delivery_in_the_digital_age__Challenges_and_opportunities_from_Bindura_Municipality_s_Mobile_Application_system__ijariie25100.pdf
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