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Title: :  Improving Customer Experience through AI-powered Chatbots
PaperId: :  27201
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 11 Issue 4 2025
DUI:    16.0415/IJARIIE-27201
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Tejaswini KumarCMR University

Abstract

computer engineering
Artificial Intelligence (AI),Chatbots, Customer Experience, Natural Language Processing (NLP), Machine Learning (ML), Conversational Agents, Customer Satisfaction, Human-Computer Interaction, Personalized Communication, Digital Customer Service ,Automation, User Engagement, Service Quality, AI in Business, Intelligent Virtual Assistants (IVAs)
In the digital age, customer experience has emerged as a critical differentiator for businesses across industries. With the advent of Artificial Intelligence (AI), organizations are increasingly deploying AI-powered chatbots to enhance customer service, streamline communication, and provide instant support. This research explores the role of AI-driven chatbots in improving customer experience by analyzing their effectiveness in handling customer queries, personalization of interactions, and overall user satisfaction. The study examines how technologies such as Natural Language Processing (NLP) and Machine Learning (ML) contribute to intelligent response generation, emotional understanding, and continuous learning from user interactions. Through a combination of literature review, user feedback, and case studies from sectors such as imitations of chatbot integration. Findings suggest that while AI chatbots significantly improve response time and availability, challenges remain in achieving human-like empathy and resolving complex issues. The study concludes by offering recommendations for designing more customer-centric chatbot systems and outlines future directions for enhancing AI-human interaction in customer service contexts.

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IJARIIE Tejaswini Kumar. "Improving Customer Experience through AI-powered Chatbots" International Journal Of Advance Research And Innovative Ideas In Education Volume 11 Issue 4 2025 Page 1451-1457
MLA Tejaswini Kumar. "Improving Customer Experience through AI-powered Chatbots." International Journal Of Advance Research And Innovative Ideas In Education 11.4(2025) : 1451-1457.
APA Tejaswini Kumar. (2025). Improving Customer Experience through AI-powered Chatbots. International Journal Of Advance Research And Innovative Ideas In Education, 11(4), 1451-1457.
Chicago Tejaswini Kumar. "Improving Customer Experience through AI-powered Chatbots." International Journal Of Advance Research And Innovative Ideas In Education 11, no. 4 (2025) : 1451-1457.
Oxford Tejaswini Kumar. 'Improving Customer Experience through AI-powered Chatbots', International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 4, 2025, p. 1451-1457. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/Improving_Customer_Experience_through_AI_powered_Chatbots_ijariie27201.pdf (Accessed : ).
Harvard Tejaswini Kumar. (2025) 'Improving Customer Experience through AI-powered Chatbots', International Journal Of Advance Research And Innovative Ideas In Education, 11(4), pp. 1451-1457IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/Improving_Customer_Experience_through_AI_powered_Chatbots_ijariie27201.pdf (Accessed : )
IEEE Tejaswini Kumar, "Improving Customer Experience through AI-powered Chatbots," International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 4, pp. 1451-1457, Jul-Aug 2025. [Online]. Available: https://ijariie.com/AdminUploadPdf/Improving_Customer_Experience_through_AI_powered_Chatbots_ijariie27201.pdf [Accessed : ].
Turabian Tejaswini Kumar. "Improving Customer Experience through AI-powered Chatbots." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 11 number 4 ().
Vancouver Tejaswini Kumar. Improving Customer Experience through AI-powered Chatbots. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2025 [Cited : ]; 11(4) : 1451-1457. Available from: https://ijariie.com/AdminUploadPdf/Improving_Customer_Experience_through_AI_powered_Chatbots_ijariie27201.pdf
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