Call for Papers:Vol.12 Issue.2

Submission
Last date		 28-Apr-2026
Acceptance Status In One Day
Paper Publish In Two Days
Submit ManuScript

News & Updates

Submit Article

Dear Authors, Article publish in our journal for Volume-12,Issue-2. For article submission on below link: Submit Manuscript


Join As Board

Dear Reviewer, You can join our Reviewer team without given any charges in our journal. Submit Details on below link: Join As Board


Paper Publication Charges

IJARIIE APP
Download Android App

For Authors

Archives

IJARIIE Board

Downloads

Android App

Download IJARIIE APP

Authors

Title: :  CHATBOT BASED HELPDESK FOR GOVERNMENT EMPLOYEES AND DEPARTMENTS
PaperId: :  27780
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 11 Issue 6 2025
DUI:    16.0415/IJARIIE-27780
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Mr. Praveen PawaskarPresidency University, Bengaluru, Karnataka, India
Akshayaraj CPresidency University, Bengaluru, Karnataka, India
Aniketh KumarPresidency University, Bengaluru, Karnataka, India
Sushmitha PPresidency University, Bengaluru, Karnataka, India

Abstract

Computer Science
Artificial Intelligence, Natural Language Processing, IT service desk, government services, internal workflows, digital transformation, task management, system integration
As India continues to implement digital governance in its economy, the frontline employees of the government have been confronted with a plethora of difficulties in their pursuit of finding the most effective ways of managing their workload. One of the key challenges facing frontline government employees is the significant amount of time that many of them devote to managing their routine administrative activities, such as file handling and processing purchase approval requests, using outdated, manual processes. These inefficient practices produce confusion and hinder productivity. To address this problem, we propose the development of an AI-driven helpdesk that provides accurate and rapid resolution of frequently asked questions (FAQ) while optimising workflow and increasing collaboration within departments. Using NLP, the AI chatbot is trained to answer frequently asked questions by using a specific knowledge repository designed for government employees, while providing access to this information via web, mobile devices and internal networks. We developed this chatbot using Java Spring Boot, React/Angular, and MySQL. This helpdesk eliminates human dependency in routine queries and supports e-governance in India. Testing shows high accuracy, faster response time, and improved user satisfaction. Future updates include trend analysis and workflow automation for government agencies.

Citations

Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.

IJARIIE Mr. Praveen Pawaskar, Akshayaraj C, Aniketh Kumar, and Sushmitha P. "CHATBOT BASED HELPDESK FOR GOVERNMENT EMPLOYEES AND DEPARTMENTS" International Journal Of Advance Research And Innovative Ideas In Education Volume 11 Issue 6 2025 Page 1099-1106
MLA Mr. Praveen Pawaskar, Akshayaraj C, Aniketh Kumar, and Sushmitha P. "CHATBOT BASED HELPDESK FOR GOVERNMENT EMPLOYEES AND DEPARTMENTS." International Journal Of Advance Research And Innovative Ideas In Education 11.6(2025) : 1099-1106.
APA Mr. Praveen Pawaskar, Akshayaraj C, Aniketh Kumar, & Sushmitha P. (2025). CHATBOT BASED HELPDESK FOR GOVERNMENT EMPLOYEES AND DEPARTMENTS. International Journal Of Advance Research And Innovative Ideas In Education, 11(6), 1099-1106.
Chicago Mr. Praveen Pawaskar, Akshayaraj C, Aniketh Kumar, and Sushmitha P. "CHATBOT BASED HELPDESK FOR GOVERNMENT EMPLOYEES AND DEPARTMENTS." International Journal Of Advance Research And Innovative Ideas In Education 11, no. 6 (2025) : 1099-1106.
Oxford Mr. Praveen Pawaskar, Akshayaraj C, Aniketh Kumar, and Sushmitha P. 'CHATBOT BASED HELPDESK FOR GOVERNMENT EMPLOYEES AND DEPARTMENTS', International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 6, 2025, p. 1099-1106. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/CHATBOT_BASED_HELPDESK_FOR_GOVERNMENT_EMPLOYEES_AND_DEPARTMENTS_ijariie27780.pdf (Accessed : ).
Harvard Mr. Praveen Pawaskar, Akshayaraj C, Aniketh Kumar, and Sushmitha P. (2025) 'CHATBOT BASED HELPDESK FOR GOVERNMENT EMPLOYEES AND DEPARTMENTS', International Journal Of Advance Research And Innovative Ideas In Education, 11(6), pp. 1099-1106IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/CHATBOT_BASED_HELPDESK_FOR_GOVERNMENT_EMPLOYEES_AND_DEPARTMENTS_ijariie27780.pdf (Accessed : )
IEEE Mr. Praveen Pawaskar, Akshayaraj C, Aniketh Kumar, and Sushmitha P, "CHATBOT BASED HELPDESK FOR GOVERNMENT EMPLOYEES AND DEPARTMENTS," International Journal Of Advance Research And Innovative Ideas In Education, vol. 11, no. 6, pp. 1099-1106, Nov-Dec 2025. [Online]. Available: https://ijariie.com/AdminUploadPdf/CHATBOT_BASED_HELPDESK_FOR_GOVERNMENT_EMPLOYEES_AND_DEPARTMENTS_ijariie27780.pdf [Accessed : ].
Turabian Mr. Praveen Pawaskar, Akshayaraj C, Aniketh Kumar, and Sushmitha P. "CHATBOT BASED HELPDESK FOR GOVERNMENT EMPLOYEES AND DEPARTMENTS." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 11 number 6 ().
Vancouver Mr. Praveen Pawaskar, Akshayaraj C, Aniketh Kumar, and Sushmitha P. CHATBOT BASED HELPDESK FOR GOVERNMENT EMPLOYEES AND DEPARTMENTS. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2025 [Cited : ]; 11(6) : 1099-1106. Available from: https://ijariie.com/AdminUploadPdf/CHATBOT_BASED_HELPDESK_FOR_GOVERNMENT_EMPLOYEES_AND_DEPARTMENTS_ijariie27780.pdf
BibTex EndNote RefMan RefWorks

Number Of Downloads



Save in Google Drive

Similar-Paper

TitleArea of ResearchAuther NameAction
PCE IT ASSISTANT APPLICATION (An Educational RAG App)Artificial IntelligenceAnushri Mule Download
AI and Machine Learning Based Detection of Nematode Disease in PlantsArtificial Intelligence and Data ScienceNomeshvari Gaurkar Download
Virtual Assistants for Blind and Visually Impaired People: A Review of Technologies, Applications, and ChallengesAI/MLKanishk Gupta Download
AI Based Resume ScannerArtificial Intelligence and Machine Learning EngineeringDr. D. Sivakumar Download
Multi-Model AI-Based Smart Irrigation System for Precision Water Management in Agriculturecomputer engineering Priyanka D K Download
A Review of AI Based Decision Support Systems in Smart and Precision AgricultureArtificial Intelligence in AgricultureAkanksha Meshram Download
AI-Based Anonymous Confession Platforms for Mental Health SupportHealth ScienceTanvi Wadhai Download
ROLE OF ADVANCED CLINICAL OPTOMETRY AND RETINAL IMAGING IN EARLY DETECTION AND RISK STRATIFICATION OF OCULAR DISEASESEducationSayani Pal Choudhury Download
USER FEEDBACK RATING COMPUTATION BASED ON A HYBRID RECOMMENDER SYSTEMartificial intelligenceHasanain Sahib Mohammed Download
The Prometheus Dilemma: Navigating the Ethical Labyrinth of Generative Artificial IntelligenceGenerative AIMrs. Shruti Pant Download
CHATBOT BASED HELPDESK FOR GOVERNMENT EMPLOYEES AND DEPARTMENTSComputer ScienceMr. Praveen Pawaskar Download
Intelligent System for Automatic Sports Highlight GenerationEngineering and TechnologyDevendra Bodkhe Download
Emotion-Aware Personalized Music StreamingEngineering and TechnologyUjjwal Pathak Download
VOTERS FRAUD DETECTION SYSTEMArtificial Intelligence and Machine Learning EngineeringPRATHIKSHA R Download
Campus 360 – Smarter Student ERPcomputer engineeringJignesh Patel Download
12