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Title: :  FROM E-GOVERNMENT TO DIGITAL CITIZENSHIP: EXAMINING THE ROLE OF SOCIAL MEDIA PLATFORMS IN PUBLIC SERVICE COMMUNICATION IN BANGLADESH
PaperId: :  28031
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 12 Issue 1 2026
DUI:    16.0415/IJARIIE-28031
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Md Munim FerdousBangladesh University of Professionals (BUP)

Abstract

Social Research
E-Government, Digital Citizenship, Social Media, Public Service Communication, Bangladesh, Networked Governance, Accountability.
This article examines the transformative power of social media platforms (SMP) in public service communication in Bangladesh. It discusses the move away from the e-government models to a developing model of digital citizenship. This study looks at how government ministries and ultimately civil services use social media platforms such as Facebook, Twitter and YouTube to disseminate information, crisis management and two-way dialogue with citizens with the help of contemporary theories of networked governance and public value. The study shows that SMPs has reconfigured power dynamics between the government and citizens. Citizens are able to avoid and hold the authority accountable, thus creating early forms of digital new citizenship. Nonetheless, the research reveals that even after 10 years of innovation, propagating the same disease of digital public service delivery through script distortions will not solve the problem and hence appropriate institutional level policy changes are needed. This study adds to the digital governance literature by offering a focused contextual analysis of a rapidly growing digitally South Asian country.

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IJARIIE Md Munim Ferdous. "FROM E-GOVERNMENT TO DIGITAL CITIZENSHIP: EXAMINING THE ROLE OF SOCIAL MEDIA PLATFORMS IN PUBLIC SERVICE COMMUNICATION IN BANGLADESH" International Journal Of Advance Research And Innovative Ideas In Education Volume 12 Issue 1 2026 Page 825-834
MLA Md Munim Ferdous. "FROM E-GOVERNMENT TO DIGITAL CITIZENSHIP: EXAMINING THE ROLE OF SOCIAL MEDIA PLATFORMS IN PUBLIC SERVICE COMMUNICATION IN BANGLADESH." International Journal Of Advance Research And Innovative Ideas In Education 12.1(2026) : 825-834.
APA Md Munim Ferdous. (2026). FROM E-GOVERNMENT TO DIGITAL CITIZENSHIP: EXAMINING THE ROLE OF SOCIAL MEDIA PLATFORMS IN PUBLIC SERVICE COMMUNICATION IN BANGLADESH. International Journal Of Advance Research And Innovative Ideas In Education, 12(1), 825-834.
Chicago Md Munim Ferdous. "FROM E-GOVERNMENT TO DIGITAL CITIZENSHIP: EXAMINING THE ROLE OF SOCIAL MEDIA PLATFORMS IN PUBLIC SERVICE COMMUNICATION IN BANGLADESH." International Journal Of Advance Research And Innovative Ideas In Education 12, no. 1 (2026) : 825-834.
Oxford Md Munim Ferdous. 'FROM E-GOVERNMENT TO DIGITAL CITIZENSHIP: EXAMINING THE ROLE OF SOCIAL MEDIA PLATFORMS IN PUBLIC SERVICE COMMUNICATION IN BANGLADESH', International Journal Of Advance Research And Innovative Ideas In Education, vol. 12, no. 1, 2026, p. 825-834. Available from IJARIIE, https://ijariie.com/AdminUploadPdf/FROM_E_GOVERNMENT_TO_DIGITAL_CITIZENSHIP__EXAMINING_THE_ROLE_OF_SOCIAL_MEDIA_PLATFORMS_IN_PUBLIC_SERVICE_COMMUNICATION_IN_BANGLADESH_ijariie28031.pdf (Accessed : ).
Harvard Md Munim Ferdous. (2026) 'FROM E-GOVERNMENT TO DIGITAL CITIZENSHIP: EXAMINING THE ROLE OF SOCIAL MEDIA PLATFORMS IN PUBLIC SERVICE COMMUNICATION IN BANGLADESH', International Journal Of Advance Research And Innovative Ideas In Education, 12(1), pp. 825-834IJARIIE [Online]. Available at: https://ijariie.com/AdminUploadPdf/FROM_E_GOVERNMENT_TO_DIGITAL_CITIZENSHIP__EXAMINING_THE_ROLE_OF_SOCIAL_MEDIA_PLATFORMS_IN_PUBLIC_SERVICE_COMMUNICATION_IN_BANGLADESH_ijariie28031.pdf (Accessed : )
IEEE Md Munim Ferdous, "FROM E-GOVERNMENT TO DIGITAL CITIZENSHIP: EXAMINING THE ROLE OF SOCIAL MEDIA PLATFORMS IN PUBLIC SERVICE COMMUNICATION IN BANGLADESH," International Journal Of Advance Research And Innovative Ideas In Education, vol. 12, no. 1, pp. 825-834, Jan-Feb 2026. [Online]. Available: https://ijariie.com/AdminUploadPdf/FROM_E_GOVERNMENT_TO_DIGITAL_CITIZENSHIP__EXAMINING_THE_ROLE_OF_SOCIAL_MEDIA_PLATFORMS_IN_PUBLIC_SERVICE_COMMUNICATION_IN_BANGLADESH_ijariie28031.pdf [Accessed : ].
Turabian Md Munim Ferdous. "FROM E-GOVERNMENT TO DIGITAL CITIZENSHIP: EXAMINING THE ROLE OF SOCIAL MEDIA PLATFORMS IN PUBLIC SERVICE COMMUNICATION IN BANGLADESH." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 12 number 1 ().
Vancouver Md Munim Ferdous. FROM E-GOVERNMENT TO DIGITAL CITIZENSHIP: EXAMINING THE ROLE OF SOCIAL MEDIA PLATFORMS IN PUBLIC SERVICE COMMUNICATION IN BANGLADESH. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2026 [Cited : ]; 12(1) : 825-834. Available from: https://ijariie.com/AdminUploadPdf/FROM_E_GOVERNMENT_TO_DIGITAL_CITIZENSHIP__EXAMINING_THE_ROLE_OF_SOCIAL_MEDIA_PLATFORMS_IN_PUBLIC_SERVICE_COMMUNICATION_IN_BANGLADESH_ijariie28031.pdf
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