A STUDY ON GRIEVANCE MANAGEMENT SYSTEM AND GRIEVANCE SETTLEMENT AT MADURANDAKAM CO-OPERATIVE SUGAR MILL, PADALAM.

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The project report entitled “A Study On Grievance Management System And Grievance Settlement atMadurandakam Co-Operative Sugar Mill, Padalam”. The primary objective of the study is to have the grievance management system and grievance settlement followed at the Madurantakam co-op sugar mills ltd, Padalam. The objectives have been fixed out primarily with the pre-structured questionnaire. Likert scales were used to construct the questionnaire. After finalizing the research design the survey was conducted. The descriptive research was selected for this study. The methodology used to collect primary data for this study is questionnaire method and the sample size is 110. Based on that analysis and interpretations were drawn. The analysis and interpretations of data are based on the different statistical tools used. To arrange and interpret the collected data the following tools have been used, namely ANOVA and Correlation using SPSS 16.0. The result were tabulated and measured.The tools results are; There is a significant difference in the scale volume that employees taken to redress your grievance, F (4,105) = 20.953, p< 0.05%.There is a strong positive correlation at 0.05 significance level for the immediate response and authority to resolve problem. This research project is an attempt to study the grievance management system which is influenced by work environment, Managerial attitude, Levels of management, Leadership, etc., in Madurantakam co-op sugar mills ltd, Padalam.

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