Logo
  • Home
  • About Us
    • Aim and Scope
    • Research Area
    • Impact Factor
    • Indexing
  • For Authors
    • Authors Guidelines
    • How to publish paper?
    • Download Paper format
    • Submit Manuscript
    • Processing Charges
    • Download Copyrights Form
    • Submit Payment-Copyrights
  • Archives
    • Current Issues
    • Past Issues
    • Conference Issues
    • Special Issues
    • Advance Search
  • IJARIIE Board
    • Join as IJARIIE Board
    • Advisory Board
    • Editorial Board
    • Sr. Reviewer Board
    • Jr. Reviewer Board
  • Proposal
    • Conferece Proposal
    • Special Proposal
    • Faqs
  • Contact Us
  • Payment Detail

Call for Papers:Vol.12 Issue.2

Submission
Last date
28-Apr-2026
Acceptance Status In One Day
Paper Publish In Two Days
Submit ManuScript

News & Updates

Submit Article

Dear Authors, Article publish in our journal for Volume-12,Issue-2. For article submission on below link: Submit Manuscript


Join As Board

Dear Reviewer, You can join our Reviewer team without given any charges in our journal. Submit Details on below link: Join As Board


Paper Publication Charges

IJARIIE APP
Download Android App

For Authors

  • How to Publish Paper
  • Submit Manuscript
  • Processing Charges
  • Submit Payment

Archives

  • Current Issue
  • Past Issue

IJARIIE Board

  • Member Of Board
  • Join As Board

Downloads

  • Authors Guidelines
  • Manuscript Template
  • Copyrights Form

Android App

Download IJARIIE APP
  • Authors
  • Abstract
  • Citations
  • Downloads
  • Similar-Paper

Authors

Title: :  The Influence Of Physical Evidence, People And Process As Elements Of Marketing Mix On Patient Satisfaction
PaperId: :  21856
Published in:   International Journal Of Advance Research And Innovative Ideas In Education
Publisher:   IJARIIE
e-ISSN:   2395-4396
Volume/Issue:    Volume 9 Issue 5 2023
DUI:    16.0415/IJARIIE-21856
Licence: :   IJARIIE is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author NameAuthor Institute
Mulja MunajatUniversitas Islam bandung
Muhardi MuhardiUniversitas Islam Bandung
Nurdin NurdinUniversitas Islam Bandung
Nunung NurhayatiUniversitas Islam Bandung
Dadang KusnadiUniversitas Islam Bandung
Titik RespatiUniversitas Islam Bandung

Abstract

Management, Healthcare Management, Marketing
Physical Evidence, People, Process, Patient’s Satisfaction
Within the framework of healthcare management, patient satisfaction assumes a central role as a critical indicator of service excellence, necessitating comprehensive examinations of the interplay between physical evidence, personnel, and processes within the context of the marketing mix. This current research study is focused on delving into the intricacies of the Haemodialysis Unit at the Cicalengka Regional Hospital, situated in the Bandung Regency. By employing a meticulously crafted combination of the descriptive verification method and the analytical power of multiple regression analysis, a comprehensive questionnaire was disseminated among a specific cohort of 50 patients availing services from the hemodialysis unit during the month of June 2023. The ensuing results underscore the profound impact of the triad of process, personnel, and physical evidence on patient satisfaction. Notably, the process element emerged as the most potent driver, wielding an influential impact at 32.8%, closely followed by the personnel component at 10.2%, and the physical evidence factor at 6.75%. Cumulatively, these elements collectively contribute to a substantial 90.5% of patient satisfaction, highlighting their indispensable role in the continuous pursuit of elevated standards of service provision within the healthcare domain.

Citations

Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.

IJARIIE Mulja Munajat, Muhardi Muhardi, Nurdin Nurdin, Nunung Nurhayati, Dadang Kusnadi, and Titik Respati. "The Influence Of Physical Evidence, People And Process As Elements Of Marketing Mix On Patient Satisfaction" International Journal Of Advance Research And Innovative Ideas In Education Volume 9 Issue 5 2023 Page 2207-2211
MLA Mulja Munajat, Muhardi Muhardi, Nurdin Nurdin, Nunung Nurhayati, Dadang Kusnadi, and Titik Respati. "The Influence Of Physical Evidence, People And Process As Elements Of Marketing Mix On Patient Satisfaction." International Journal Of Advance Research And Innovative Ideas In Education 9.5(2023) : 2207-2211.
APA Mulja Munajat, Muhardi Muhardi, Nurdin Nurdin, Nunung Nurhayati, Dadang Kusnadi, & Titik Respati. (2023). The Influence Of Physical Evidence, People And Process As Elements Of Marketing Mix On Patient Satisfaction. International Journal Of Advance Research And Innovative Ideas In Education, 9(5), 2207-2211.
Chicago Mulja Munajat, Muhardi Muhardi, Nurdin Nurdin, Nunung Nurhayati, Dadang Kusnadi, and Titik Respati. "The Influence Of Physical Evidence, People And Process As Elements Of Marketing Mix On Patient Satisfaction." International Journal Of Advance Research And Innovative Ideas In Education 9, no. 5 (2023) : 2207-2211.
Oxford Mulja Munajat, Muhardi Muhardi, Nurdin Nurdin, Nunung Nurhayati, Dadang Kusnadi, and Titik Respati. 'The Influence Of Physical Evidence, People And Process As Elements Of Marketing Mix On Patient Satisfaction', International Journal Of Advance Research And Innovative Ideas In Education, vol. 9, no. 5, 2023, p. 2207-2211. Available from IJARIIE, http://ijariie.com/AdminUploadPdf/The_Influence_Of_Physical_Evidence__People_And_Process_As_Elements_Of_Marketing_Mix_On_Patient_Satisfaction_ijariie21856.pdf (Accessed : 24 October 2023).
Harvard Mulja Munajat, Muhardi Muhardi, Nurdin Nurdin, Nunung Nurhayati, Dadang Kusnadi, and Titik Respati. (2023) 'The Influence Of Physical Evidence, People And Process As Elements Of Marketing Mix On Patient Satisfaction', International Journal Of Advance Research And Innovative Ideas In Education, 9(5), pp. 2207-2211IJARIIE [Online]. Available at: http://ijariie.com/AdminUploadPdf/The_Influence_Of_Physical_Evidence__People_And_Process_As_Elements_Of_Marketing_Mix_On_Patient_Satisfaction_ijariie21856.pdf (Accessed : 24 October 2023)
IEEE Mulja Munajat, Muhardi Muhardi, Nurdin Nurdin, Nunung Nurhayati, Dadang Kusnadi, and Titik Respati, "The Influence Of Physical Evidence, People And Process As Elements Of Marketing Mix On Patient Satisfaction," International Journal Of Advance Research And Innovative Ideas In Education, vol. 9, no. 5, pp. 2207-2211, Sep-Oct 2023. [Online]. Available: http://ijariie.com/AdminUploadPdf/The_Influence_Of_Physical_Evidence__People_And_Process_As_Elements_Of_Marketing_Mix_On_Patient_Satisfaction_ijariie21856.pdf [Accessed : 24 October 2023].
Turabian Mulja Munajat, Muhardi Muhardi, Nurdin Nurdin, Nunung Nurhayati, Dadang Kusnadi, and Titik Respati. "The Influence Of Physical Evidence, People And Process As Elements Of Marketing Mix On Patient Satisfaction." International Journal Of Advance Research And Innovative Ideas In Education [Online]. volume 9 number 5 (24 October 2023).
Vancouver Mulja Munajat, Muhardi Muhardi, Nurdin Nurdin, Nunung Nurhayati, Dadang Kusnadi, and Titik Respati. The Influence Of Physical Evidence, People And Process As Elements Of Marketing Mix On Patient Satisfaction. International Journal Of Advance Research And Innovative Ideas In Education [Internet]. 2023 [Cited : 24 October 2023]; 9(5) : 2207-2211. Available from: http://ijariie.com/AdminUploadPdf/The_Influence_Of_Physical_Evidence__People_And_Process_As_Elements_Of_Marketing_Mix_On_Patient_Satisfaction_ijariie21856.pdf
BibTex EndNote RefMan RefWorks

Number Of Downloads


Last download on 10/24/2023 8:07:24 AM

Save in Google Drive

Similar-Paper

TitleArea of ResearchAuther NameAction
A STUDY ON FACTORS INFLUENCING DISCHARGE DELAY IN PATIENT CARE AT ONE OF THE MULTISPECIALITY HOSPITALS IN COIMBATOREHOSPITAL ADMINISTRATIONMrs. U. SUJI Download
A DESCRIPTIVE SURVEY ON THE IMPLEMENTATION OF TECHNICAL VOCATIONAL LIVELIHOOD (TVL) TRACKS AND THE CHALLENGES ENCOUNTERED BY TVL LEARNERS OF SALVACION NATIONAL HIGH SCHOOL: BASIS FOR IMPROVED INSTRUCTIONEducationJowel S. Piquit Download
Role of CSR and Benefits on Employee Performance Across Generations and GendersManagement Md Naim-Ul-Hasan Khan Download
Prison Reforms in Haryana: Issues and InitiativesMANAGEMENTSachin Kumar Download
Disaster Risk Reduction Strategies and Community Preparedness of Coastal Communities in Glan, Sarangani ProvinceManagementKamarudin A. Sagandi Download
RELATIONSHIP BETWEEN SOCIAL LEARNING-RELATED VARIABLES AND ACADEMIC OUTCOMES OF GRADE 9 ARALING PANLIPUNAN LEARNERS OF SALVACION NATIONAL HIGH SCHOOL, AGUSAN DEL SUR DIVISION: A DESCRIPTIVE-CORRELATIONAL APPROACHEducationEVA L. VERTUDAZO Download
Transformations in Financial Networks Among Women Entrepreneurs Post-Demonetization: A Comparative Analysis by Family Structure and Digital IntegrationManagementProf. S. S. Sarangdevot Download
Laboratory Informatics as National Infrastructure: Empirical Evidence on Laboratory Information Management Systems and Geographic Information Systems Integration and Pandemic Response Performance in the United StatesManagementNiranjana Raghunathan Download
MEASURING THE EFFECTIVENESS OF CONFLICT MANAGEMENT APPROACHES IN SCHOOL SETTINGS: A STUDY OF SCHOOL HEADS AND TEACHERSMaster of Arts in Education Major in Educational ManagementSHEIKELA A. LAZARTE Download
The Role of Instructional Resource Management in Addressing Numeracy Gaps among Grade 3 Pupils: A Sequential Explanatory StudyEducational ManagementANGIELYN A. MAMPARO Download
A SEQUENTIAL EXPLANATORY MIXED-METHODS STUDY ON THE CORRELATION BETWEEN TEACHER LEADERSHIP PRACTICES AND FACULTY MORALEEducational ManagementJay M. Sanchez Download
Strengthening Parental Involvement to Enhance Learner’s Academic Achievement: Case Study AnalysisEducational ManagementWENSES S. NOJARA Download
The Role of School Leadership in Fostering a Culture of Innovation and Continuous Improvement: A Literature ReviewEducationMa. Erica C. Flores Download
GOVERNANCE AS A STRUCTURING VARIABLE OF WATER- SANITATION-HYGIENE SECTOR PERFORMANCE: A SYSTEMIC AND MULTI-CRITERIA ANALYSISManagementHelinoro Diamondra RAZAIVAOVOLOLONIAINA Download
A DESCRIPTIVE-EVALUATIVE STUDY ON INDIVIDUAL PERFORMANCE COMMITMENT AND REVIEW FORM (IPCRF) PROFILE OF PROFICIENT TEACHERS AT BISLIG CITY NATIONAL HIGH SCHOOL: BASIS FOR PROFESSIONAL DEVELOPMENTEDUCATIONAL MANAGEMENTClimfel Maries T. Datoon Download
12
For Authors
  • Submit Paper
  • Processing Charges
  • Submit Payment
Archive
  • Current Issue
  • Past Issue
IJARIIE Board
  • Member Of Board
  • Join As Board
Privacy and Policy
Follow us

Contact Info
  • +91-8401209201 (India)
  • +86-15636082010 (China)
  • ijariiejournal@gmail.com
  • M-20/234 Ami Appt,
    Nr.Naranpura Tele-Exch,
    Naranpura,
    Ahemdabad-380063
    Gujarat,India.
Copyright © 2026. IJARIIE. All Rights Reserved.