EMPIRICAL STUDY OF THE PERFORMANCE OF THE BAUBAU CITY REGIONAL GENERAL HOSPITAL USING THE BALANCED SORECARD APPROACH

Management

This study aims to determine the performance of the Baubau City Regional Hospital using the Balanced Scorecard performance measurement tools using four perspectives, namely financial, customer, internal business processes, and learning and growth. The Baubau City Regional General Hospital is one of the referral hospitals for health facilities that belong to the Baubau municipal government and are the cornerstone of the Baubau City health service facilities. Therefore, the Baubau City Regional General Hospital must always measure how well its performance is in a certain period in order to be a basis in evaluating its performance both in increasing profits and the quality of its services. The research method used is descriptive method using qualitative and quantitative approaches. The study was conducted at the Baubau City Regional General Hospital, located in Southeast Sulawesi Province. The results showed based on performance measurement using the Balanced Scorecard method of measuring the performance of the Baubau City Hospital. The measurement results are based on three perspectives, each of which has good and unfavorable performance results, namely financial perspective, internal business processes, and learning and growth. While from the customer's perspective it is quite good. Keywords: performance measurement, balanced scorecard method, baubau regional general hospital The measurement results are based on three perspectives, each of which has good and unfavorable performance results, namely financial perspective, internal business processes, and learning and growth. While from the customer's perspective it is quite good. Keywords: performance measurement, balanced scorecard method, baubau regional general hospital The measurement results are based on three perspectives, each of which has good and unfavorable performance results, namely financial perspective, internal business processes, and learning and growth. While from the customer's perspective it is quite good. Keywords: performance measurement, balanced scorecard method, baubau regional general hospital

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